Download Apple Service Fundamentals.SVC-16A.BrainDumps.2018-08-29.35q.vcex

Vendor: Apple
Exam Code: SVC-16A
Exam Name: Apple Service Fundamentals
Date: Aug 29, 2018
File Size: 150 KB

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Demo Questions

Question 1
Examine the image. 
Why is it important to remove the two depicted screws when replacing the hard drive in a MacBook Pro (15-inch, Mid 2012)?
  1. You cannot remove the connector on the hard drive if you do not remove these screws.
  2. You cannot remove the battery cable with these screws installed.
  3. You will prevent strain on the hard drive flex cable by removing them.
  4. You will damage the logic board if you do not remove these screws.
Correct answer: A
Question 2
Before leaving your bench to take a logic board to a storage place, where should you place the logic board?
  1. On top of an ESD shielding bag
  2. Inside an ESD shielding bag
  3. Inside a cardboard box
  4. On a metal table
Correct answer: B
Question 3
Identify the memory module technology used by the MacBook Air (11-inch, Mid 2013) and MacBook Air (13-inch, Mid 2013).
  1. DDR3L
  2. LPDDR3
  3. DDRPC3
  4. PLDDR3
Correct answer: A
Question 4
If the glass panel on an iMac or Thunderbolt Display is broken and still attached to the rear housing, with what will you secure the broken display?
  1. Glue
  2. Very High Bond (VHB) adhesive
  3. Packing tape
  4. Thermal compound
  5. Painters tape
Correct answer: C
Question 5
Linda states that the fans on her MacBook Pro are intermittently noisy. Which is the best component of AST to further isolate the issue?
  1. TPT
  2. IPT
  3. CSD
  4. VST
Correct answer: C
Question 6
Which of the following components should be removed when testing a Mac Pro (Mid 2012) in minimal configuration?
  1. Power supply
  2. Backplane board
  3. Front panel board
  4. Power supply cable
Correct answer: B
Question 7
Which Mac Book Pro listed below can use USB 3 devices at full speed?
  1. MacBook Pro (13-inch, Mid 2012)
  2. MacBook Pro (13-inch, Late 2011)
  3. MacBook Pro (15-inch, Late 2011)
  4. MacBook Pro (17-inch, Late 2011)
Correct answer: A
Question 8
Examine the image. 
What is this service fixture used for when repairing an iMac (Late 2012)?
  1. It is used to protect the iMac housing from damage.
  2. It is used to support the logic board when removed from the iMac.
  3. It supports a VESA mount adapted iMac when it is being serviced.
  4. It is required for the proper alignment of the iMac LCD panel to the rear housing.
Correct answer: C
Question 9
Which component for Apple Service Toolkit is designed to help troubleshoot issues with MagSafe and MagSafe 2 power adapters?
  1. NAD
  2. VST
  3. TPT
  4. CSD
Correct answer: A
Question 10
To help define if an issue is in the Environmental problem space, which question can you ask your customer?
  1. Do you have this issue on all Wi-Fi networks?
  2. Could you show me how you use your Mac?
  3. Did you add any memory to this Mac?
  4. Have you updated your software?
Correct answer: B

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