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Exam Certified Implementation Specialist - IT Service Management
Number CIS-ITSM
File Name Certified Implementation Specialist -IT Service Management.dump4pass.CIS-ITSM.2021-05-05.1e.401q.vcex
Size 2.1 Mb
Posted May 05, 2021
Downloads 4



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Demo Questions

Question 1
An administrator has been asked to create a replica of the production organization. The requirement states that existing fields, page layouts, record types, objects, and data contained in the fields and objects need to be available in the replica organization.  
How can the administrator meet this requirement?

  • A: Create a developer sandbox.
  • B: Create a configuration-only sandbox.
  • C: Create a metadata sandbox.
  • D: Create a full sandbox.



Question 2
Which two deployment tools can be used to deploy metadata from a Developer Edition organization to another organization? (Choose two.)

  • A: Data Loader
  • B: Salesforce Extensions for Visual Studio Code
  • C: Change sets
  • D: Ant Migration Tool



Question 3
An administrator wants to allow users who are creating leads to have access to the Find Duplicates button.  
Which lead object-level permission will the administrator need to provide to these users?

  • A: Merge
  • B: Read and Edit
  • C: View All
  • D: Delete



Question 4
What are three capabilities of Collaborative Forecasting? (Choose three.)

  • A: Rename categories
  • B: Forecast using opportunity splits
  • C: Overlay quota
  • D: Add categories
  • E: Select a default forecast currency setting



Question 5
Which three actions can occur when an administrator clicks "Save" after making a number of modifications to Knowledge data categories in a category group and changing their positions in the hierarchy? (Choose three.)

  • A: Users are temporarily locked out of their ability to access articles.
  • B: Users may temporarily experience performance issues when searching for articles.
  • C: The contents of the category drop-down menu change.
  • D: The articles and questions visible to users change.
  • E: The history of article usage is reset to zero utilization.



Question 6
How can an administrator ensure article managers use specified values for custom article fields?

  • A: Create a formula field on the article.
  • B: Require a field on the page layout.
  • C: Use field dependencies on article types.
  • D: Create different article types for different requirements.



Question 7
The sales team has requested that a new field called Current Customer be added to the Accounts object. The default value will be "No" and will change to "Yes" if any related opportunity is successfully closed as won.  
What can an administrator do to meet this requirement?

  • A: Configure Current Customer as a roll-up summary field that will recalculate whenever an opportunity is won.  
  • B: Use an Apex trigger on the Account object that sets the Current Customer field when an opportunity is won.
  • C: Use a workflow rule on the Opportunity object that sets the Current Customer field when an opportunity is won.
  • D: Configure Current Customer as a text field and use an approval process to recalculate its value.



Question 8
Which two values roll up the hierarchy to the manager for Collaborative Forecasting? (Choose two.)

  • A: Product quantity
  • B: Quota amount
  • C: Opportunity amount
  • D: Expected revenue



Question 9
An administrator has been asked to grant read, create and edit access to the product object for users who currently have the standard marketing user profile.  
Which two approaches could be used to meet this request? (Choose two.)

  • A: Create a new profile for the marketing users and change the access levels to read, create and edit for the product object.
  • B: Change the access levels in the marketing user standard profile to read, create and edit for the product object.
  • C: Create a permission set with read and write access for the product object and assign it to the marketing users.
  • D: Create a permission set with read, create and edit access for the product object and assign it to the marketing users.



Question 10
Leads come to Universal Containers from various sources and need to be assigned to the correct sales team. When a lead comes from the APAC region, it can be passed to an external partner if the Sales Director approves the transfer. The partner’s channel manager must be notified when the partner has been assigned the lead.  
Which combination of automation tools is needed to meet minimally these requirements?  

  • A: Assignment rules and approval processes
  • B: Assignment rules, approval processes, and workflow rules 
  • C: Assignment rules and workflow rules
  • D: Assignment rules, auto-response rules, and workflow rules








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