Download Certified Implementation Specialist - IT Service Management.CIS-ITSM.Prep4Sure.2020-02-27.260q.vcex

Vendor: ServiceNow
Exam Code: CIS-ITSM
Exam Name: Certified Implementation Specialist - IT Service Management
Date: Feb 27, 2020
File Size: 1 MB
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Demo Questions

Question 1
A user has a profile with read-only permissions for the case object.  
How can the user be granted edit permission for cases?
  1. Create a permission set with edit permissions for the case object.
  2. Create a sharing rule on the case object with read/write level of access.
  3. Create a public group with edit permissions for the case object.
  4. Add the user in a role hierarchy above users with edit permissions on the case object.
Correct answer: A
Question 2
Sales management wants a small subset of users with different profiles and roles to be able to view all data for compliance purposes.  
How can an administrator meet this requirement?
  1. Create a new profile and role for the subset of users with the View All Data permission.
  2. Create a permission set with the View All Data permission for the subset of users.
  3. Enable the View All Data permission for the roles of the subset of users.
  4. Assign delegated administration to the subset of users to View All Data.
Correct answer: B
Question 3
Which two values roll up the hierarchy to the manager for Collaborative Forecasting? (Choose two.)
  1. Product quantity
  2. Quota amount
  3. Opportunity amount
  4. Expected revenue
Correct answer: BC
Question 4
An administrator notices that there are two account records in the system with the same name. A contact record with the same name is associated with each account.  
Which set of steps should be taken to merge these accounts using the Salesforce merge feature?
  1. Merge the duplicate contacts and then merge the duplicate accounts.
  2. Merge the duplicate accounts and the duplicate contacts will be merged automatically.
  3. Merge the duplicate accounts and check the box that optionally merges the duplicate contacts.
  4. Merge the duplicate accounts and then merge the duplicate contacts.
Correct answer: D
Question 5
A sales manager wants to edit the opportunities owned by the sales team. The manager does NOT have Edit access to the Opportunity object.  
What is a recommended solution?
  1. Change the opportunity’s organization-wide default setting to Public Read/Write.
  2. Redefine the role hierarchy by enabling "grant access using hierarchies."
  3. Enable team selling on the Opportunity object to grant Read/Write access.
  4. Create a permission set for Opportunity Edit and associate it to the user record.
Correct answer: D
Question 6
A sales manager wants a report of accounts without any closed/won opportunities in the last year.  
How can this requirement be met?
  1. Create a joined report using the Accounts report type and the Opportunities report types.
  2. Create a tabular report using the Account report type and add a cross filter using Opportunities.
  3. Create a custom report type for Accounts without Opportunities.
  4. Create a summary report using the Accounts report type with a formula field for opportunity count.
Correct answer: B
Question 7
Universal Containers would like applicants to apply for multiple positions, tracking how many applicants have applied and how many positions each individual applicant has applied for. To do this, the administrator will create a Job Application junction object between the Applicant and Position objects.  
How does this action meet the requirement?
  1. A lookup relationship on the Applicant object with Position as the master provides roll-up summary fields without code.
  2. The junction object allows the administrator to add a workflow rule to update fields on the Position and Applicant objects.
  3. The junction object allows a many-to-many relationship and also roll-up summary fields on the parent objects.
  4. The Job Application object as a master to Position and Applicant objects will allow roll-up summary fields on the Position and Applicant objects.
Correct answer: C
Question 8
Which two actions could the delegated administrator complete after delegated administration is granted for a custom object? (Choose two.)
  1. Add a custom picklist field to the object.
  2. Change organization-wide sharing rules for the object.
  3. Change the relationship with another object.
  4. Create a custom tab for the object.
Correct answer: AD
Question 9
The administrator at Universal Containers has been asked to create an account management dashboard displaying opportunities and activities for each of its top five clients.  
Which dashboard feature should the Administrator use to meet this requirement?
  1. Dashboard filter
  2. Dynamic dashboard
  3. Joined reports on a dashboard
  4. Matrix reports on a dashboard
Correct answer: B
Question 10
Universal Containers has a process to allow an employee to submit a vacation request and route it to the employee’s manager for approval. An employee attempted to submit a request but it could NOT be submitted.  
How should the administrator troubleshoot this?
  1. Ensure the approval step has an associated action.
  2. Ensure the user record has an assigned active manager.
  3. Review the system log to determine the root cause.
  4. Use workflow to email the administrator if the process fails.
Correct answer: B
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