Download Field Service Lightning Cloud Consultant.Field-Service-Lightning-Cloud-Consultant.ActualTests.2019-09-27.28q.vcex
| Vendor: | Salesforce |
| Exam Code: | Field-Service-Lightning-Cloud-Consultant |
| Exam Name: | Field Service Lightning Cloud Consultant |
| Date: | Sep 27, 2019 |
| File Size: | 19 KB |
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Demo Questions
Question 1
Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? (Choose two.)
- Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.
- Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.
- Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.
- Use of Standard Reports to view Parent and Work Order Lines Items within Work Orders by Customer.
Correct answer: BC
Question 2
Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources.
How would a Partner user update the Work Order record from a mobile Device?
- Field service mobile app
- Salesforce mobile app
- Work Order records cannot be updated on a mobile device
- Salesforce Touch
Correct answer: B
Question 3
Universal Containers wants the Ability for their Field Technicians to log sales opportunities associated with their Work Orders.
What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service mobile app?
- Quick Action on Opportunity to Create Work Order
- Quick Action on Opportunity to Create Work Order Line Item
- Quick Action on Work Order to create Opportunity
- Quick Action on Work Order Line Items to create Opportunity
Correct answer: C
Question 4
Universal Containers wants to measure their adherence to specific SLAs for all Work Orders.
In which order should a Consultant implement the setup to achieve this requirement?
- Set Up Milestones, Create Entitlement records, Set Up Entitlement Process for Work Orders.
- Set Up Entitlement Process for Work Orders, Set Up Milestones, Create Entitlement records.
- Create Entitlement records, Set Up Entitlement Process for Wok Orders, Set Up Milestones.
- Set Up Milestones, Set Up Entitlement Process for Wok Orders, Create Entitlement records.
Correct answer: B
Question 5
Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a pre-defined template for the Work Order within the Service Console.
Which tow items should a Consultant recommend in order to achieve this? (Choose two.)
- Use Record Types to achieve pre-defined templates.
- Add the Work Order Quick Action on the Case.
- Add the Work Order Quick Action on the Account.
- Use Work Types to achieve pre-defined templates.
Correct answer: BD
Question 6
Universal Containers (UC) wants to track all customer work requests. UC has no requirement to track where the work originated from, but does need the requests tied to the customer's account.
What should a Consultant recommend to track these work requests?
- Work Orders and Cases
- Cases, Work Orders, and Tasks
- Work Orders Only
- Cases Only
Correct answer: A
Question 7
Universal Containers wants Service Managers to quickly identify location and status changes in the lifecycle of a specific component in a customer's install base.
What should a Consultant recommend to track the lifecycle?
- Utilize custom fields for change tracking on Assets.
- Utilize Field History Tracking on Assets.
- Utilize lifecycle Object tracking on Assets.
- Utilize a Work Order related list on Assets.
Correct answer: B
Question 8
Universal Containers wants to give Field Technicians the ability to create follow-up appointments if they are unable to complete a Work Order due to missing inventory.
What should a Consultant implement to meet this requirement?
- Implement a Quick Action to create a new Service Appointment on the existing Work Order.
- Implement a Quick Action to create a new Work Order Line Item on the existing Work Order.
- Implement a Macro to generate Service Appointments on the existing Work Order.
- Implement a Custom Button to Create a Service Appointment on the existing Work Order.
Correct answer: A
Question 9
Universal Containers provides multiple service types (i.e., Installation, Maintenance, Break/Fix, etc.). Each service requires a variety of skills and certifications in order for a resource to excel.
Which two configurations should a Consultant implement to meet this requirement? (Choose two.)
- Select the relevant Work Types for each Resource.
- Use Work Types with Required Skills.
- Assign the appropriate Skills to Resources.
- Create Multiple Work Orders Line Items per service.
Correct answer: BC
Question 10
Universal Containers would like to engage contractors and customers directly in their Field Service solution.
Which three options will provide read, write, and edit access to Work Order objects? (Choose three.)
- Chatter File Connect
- Partner Community license
- Customer Community Plus license
- Customer Community license
- Chatter Customer Group
Correct answer: BCD
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