Download Sales Cloud Consultant.CRT-251.PracticeTest.2018-11-24.36q.vcex

Vendor: Salesforce
Exam Code: CRT-251
Exam Name: Sales Cloud Consultant
Date: Nov 24, 2018
File Size: 26 KB
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Demo Questions

Question 1
Universal Containers allows its sales representatives to negotiate up to a 5% discount for their opportunities. Discounts greater than 5% must be sent to their Regional Sales Manager (RSM) to approval. Discounts greater than 15% must also be sent to the Regional Vice President (RVP) for approval.  
Which approach would satisfy these requirements?
  1. Configure an approval process for the RSM and a workflow rule for the RVP.
  2. Create two approval processes, one for the RSM and one for the RVP.
  3. Create the two-step approval process for the RSM and RVP as approvers.
  4. Configure a workflow approval task and email to notify the RSM and RVP.
Correct answer: C
Question 2
The sales representatives at Universal Containers use various email applications and often receive important customer emails where they are away from the office. Sales management wants to ensure sales representatives are recording email activity with customers in Salesforce while they are away from the office.  
Which solution should a consultant recommend to meet this requirement?
  1. Download and install a Salesforce universal connector for their smartphones and computers.
  2. Download and install the Salesforce for Outlook connector on their smartphones and computers.
  3. Forward emails using their Email-to-Salesforce email address from their smartphones and computers.
  4. Copy and paste emails manually to the customer record in Salesforce from their smartphones and computers.
Correct answer: C
Question 3
Universal Containers requires its sales representatives to go through an internal certification process to sell certain groups of products.  
Which two actions prevent a sales representative from adding these products to opportunities if they are NOT certified to sell them? (Choose two.)
  1. Use a validation rule on opportunity products to prevent them from adding products marked as required certification if they are NOT certified.
  2. Use a validation rule on products marked as requiring certification to prevent them from being added to an opportunity.
  3. Use a criteria-based sharing rule on products marked as requiring certification to only share the products to users who are certified.
  4. Use a separate price book for the products requiring certification and only share the price book to users who are certified.
Correct answer: AD
Question 4
Universal Containers supports two lines of business: shipping and freight. The sales cycle for freight deals is more complex and involves more stages than the shipping sales cycle. 
Which solution should a consultant recommend to meet these business requirements?
  1. Create different record types and sales processes for each line of business, and assign different stages to each page layout.
  2. Create different record types and sales processes for each line of business, and use workflow field updates to assign stages.
  3. Create different record types and sales processes for each line of business, and assign different page layouts to each record type.
  4. Create different record types and sales processes for each line of business, and assign different sales processes to each page layout.
Correct answer: C
Question 5
Universal Containers has enabled Social Accounts and Contacts. When a sales representative accesses a contact within Salesforce, the representative is unable to see detailed information from the contact’s social profiles.  
What is preventing the sales representative from accessing this information?
  1. The fields configured by Universal Container’s administrator on the contact page layout are missing.
  2. The information shown is based on the sales representative’s social connection with the contact.
  3. The link to the Facebook profile is NOT configured with the administrator password to access detailed information.
  4. Universal Containers must install and APP Exchange package to access public profile information for its users.
Correct answer: B
Question 6
Universal Containers has set the organization-wide default to public read-only for accounts, contacts, and opportunities. Activities are set to be controlled by the parent. The ABC Corporation account is owned by a sales user whose profile grants create, read, edit, and delete access to accounts, contacts, and opportunities.  
Which two actions does the owner of the ABC Corporation account have the right to take? (Choose two.)
  1. View, edit, and delete activities owned by other users directly related to the account.
  2. View, edit, and delete related contacts and opportunities owned by other users.
  3. Share the account with other users through manual sharing and account teams.
  4. Transfer ownership of related contacts and opportunities owned by other users.
Correct answer: AC
Question 7
Universal Containers uses a seven-step selling methodology. Each sales stage corresponds with a step in the methodology. The first stage is a preliminary qualification step, and opportunities in this stage should NOT contribute to the forecast. Which two actions should a consultant recommend to meet these requirements? (Choose two.)
  1. Instruct sales users to enter 0$ for the opportunity amount.
  2. Configure the first stage with the omitted forecast category.
  3. Override the forecast to be 0$ for first stage opportunities.
  4. Assign 0% probability to the first sales stage.
Correct answer: BD
Question 8
Universal Containers uses a custom object named “Analysis”, which is the child in a master-detail relationship with the Opportunity object. Sales teams use this object to create requests for supporting research. Sales teams use the Salesforce Mobile App and want to easily create new Analysis records from their phones. What should a consultant recommend to meet this requirement?
  1. Create a Visualforce page.
  2. Create an Action.
  3. Create a related list button.
  4. Create a custom object tab.
Correct answer: D
Question 9
The Universal Containers credit department uses a third-party application for credit ratings. Credit department managers need to launch an external web-based credit application from a customer’s account record in Salesforce. The application uses a credit ID on the account object. What should a consultant recommend to meet this requirement?
  1. Create a workflow rule to launch the product fulfillment application and pass the credit ID.
  2. Create a custom button that calls an Apex trigger to launch the credit application and pass the credit ID.
  3. Create a formula field that uses the hyperlink function to launch the credit application and pass the credit ID.
  4. Create a custom credit ID field as an external ID on the account to launch the credit application and pass the credit ID.
Correct answer: C
Question 10
Universal Containers wants to associate some contacts with more than one account (e.g., a contact in an employee of one account and on the boards of several other accounts). Which solution should a consultant recommend to meet this requirement?
  1. Enable contacts to multiple accounts feature.
  2. Clone the contact record and add it to the second account.
  3. Add the contact to the partners related list on the second account.
  4. Associate the contact to other accounts using a custom lookup field.
Correct answer: C
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