Download Salesforce Certified Business Analyst.Certified-Business-Analyst.NewDumps.2023-08-09.50q.vcex
| Vendor: | Salesforce |
| Exam Code: | Certified-Business-Analyst |
| Exam Name: | Salesforce Certified Business Analyst |
| Date: | Aug 09, 2023 |
| File Size: | 31 KB |
| Downloads: | 1 |
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Demo Questions
Question 1
Which tool is used to create reports, incorporate filters and select the Report Type?
- Data Loader
- Report Builder
- A csv file that will then get imported.
- Report Composer
Correct answer: B
Question 2
Northern Trail Outfitters (NTO) has noticed that many customers are posting to social media about issues they are having with a new product. The services team is looking for easy ways to engage with these customers and resolve their complaints. During the first discovery meeting of the project, the business analyst (BA) hears that the VP of services and support wants to implement Omni-Channel for NTO's Service Cloud.
What should the BA do first to ensure the ongoing success of the project?
- Configure a proof-of-concept demo within a sandbox environment to show the pros and cons of the requested solution.
- Produce a gap analysis document that will show the ways the requested solution can solve the limitations of NTO's current system.
- Encourage the project stakeholders to think of various ways to solve cases different before deciding on a specific solution.
Correct answer: B
Question 3
When creating a new User how can the Admin make sure a temporary password is generated?
- Select "Temporary Password and Confirmation Email Required"
- There are no temporary passwords available for setup of new users in Salesforce.
- Select "Generate Passwords and notify the user via email."
- This is a default feature, no setup required.
Correct answer: C
Question 4
The business analyst (BA) at Northern Trail Outfitters is getting ready to kick off a new Service Cloud project with the retail division to turn on the Web-to-Case functionality. The BA wants to better understand business processes so they can accurately scope the project.
Which type of documentation should the BA utilize?
- Current state analysis
- Object models
- Use cases
Correct answer: B
Question 5
As part of the digital transformation at Cloud Kicks, company leaders have decided to adopt Service Cloud as its CRM platform for customer service and support.
Executive directors are supportive of the initiative, but end users are unconvinced and prefer to remain on the current platform.
What should the business analyst do to gain the end users' cooperation?
- Respond to end users with empathy and accommodate their needs; translate the end users' needs into technical requirements; and deliver the project to the developers to implement the solution.
- Use an assertive influencing style; demonstrate authority and expertise; outline the project objectives; and make sure end users know that the decision has been made and the time to make changes has passed.
- Identify key stakeholders and develop relationships with them as a trusted advisor; involve stakeholders and end users in the design of the new solution; and act as a liasion between business and technical teams.
Correct answer: C
Question 6
Which method should a business analyst use to show current state business flows in Salesforce?
- Universal Process Notation
- Entity Relationship Diagramming
- Storyboarding
Correct answer: B
Question 7
Universal Containers is developing a new recruitment app using Service Cloud. The project team has started writing user stories including:
"As a human resources (HR) manager, I need to document the progress of a candidate's submission so I can manage the candidate's application throughout the recruiting process."
What is one definition of done for this user story?
- The Candidate Status field can be updated.
- The acceptance criteria has been approved.
- The Candidate object has Edit access.
Correct answer: B
Question 8
A business analyst is working with a new customer on a Sales Cloud implementation. The executive sponsor for the project is new to the company and their role as VP. The sponsor has inherited functional requirements from the previous VP that were gathered 9 months ago. The project start date has yet to be defined. The sponsor wants to use the inherited requirements in lieu of a traditional discovery process.
What is the largest risk with this approach?
- The previous VP's requirements fail to meet current formatting standards.
- The previous VP's requirements may differ from those of the new executive.
- The previous VP's requirements are outside of the Salesforce framework.
Correct answer: A
Question 9
Universal Containers just rolled out a new sales methodology and process. A month after the initial training, the manager has noticed some reps have a large number of overdue tasks. The manager is unsure if it's a learning curve or a system issue and has asked the business analyst (BA) to determine the cause and recommend a solution.
Which method should the BA use to start collecting data?
- Brainstorming and prototyping
- Observation and interviewing
- focus groups and workshops
Correct answer: B
Question 10
The business analyst at Universal Containers is writing users stories to support the Salesforce implementation for the sales operations division.
There is a request for visibility into sales rep’ pipeline so that can see their revenue. Which missing component is necessary to finish this user story?
- Who
- Why
- When
Correct answer: A
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