Download ITIL Foundation (syllabus 2011).ExamCollection.58.2021-06-03.1e.536q.vcex

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Exam ITIL 2011 Foundation
Number 58
File Name ITIL Foundation (syllabus 2011).ExamCollection.58.2021-06-03.1e.536q.vcex
Size 441 Kb
Posted June 03, 2021
Downloads 1

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Demo Questions

Question 1
Which role is responsible for carrying out the activities of a process?

  • A: Process owner
  • B: Change manager
  • C: Service manager
  • D: Process practitioner

Question 2
Which process or function is responsible for monitoring activities and events in the IT infrastructure?

  • A: Service level management
  • B: IT operations management
  • C: Capacity management
  • D: Incident management

Question 3
Which of the following options is a hierarchy that is used in knowledge management?

  • A: Wisdom - Information - Data - Knowledge
  • B: Data - Information - Knowledge - Wisdom
  • C: Knowledge - Wisdom - Information - Data
  • D: Information - Data - Knowledge - Wisdom

Question 4
At which stage of the service lifecycle should the processes necessary to operate a new service be defined?

  • A: Service design: Design the processes
  • B: Service strategy: Develop the offerings
  • C: Service transition: Plan and prepare for deployment
  • D: Service operation: IT operations management 

Question 5
Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?

  • A: Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
  • B: Public frameworks are always cheaper to adopt
  • C: Public frameworks are prescriptive and tell you exactly what to do
  • D: Proprietary knowledge has been tested in a wide range of environments

Question 6
Which of the following is an objective of business relationship management?

  • A: To identify patterns of business activity
  • B: To ensure high levels of customer satisfaction
  • C: To secure funding to manage the provision of services
  • D: To ensure strategic plans for IT services exist

Question 7
The design of IT services requires the effective and efficient use of "the four PS". What are these four PS?

  • A: People, process, partners, performance
  • B: Performance, process, products, plans
  • C: People, process, products, partners
  • D: People, products, plans, partners

Question 8
Which of the following BEST describes service strategies value to the business?

  • A: Allows higher volumes of successful change 
  • B: Reduction in unplanned costs through optimized handling of service outages
  • C: Reduction in the duration and frequency of service outages
  • D: Enabling the service provider to have a clear understanding of what levels of service will make their customers successful

Question 9
Which two processes will contribute MOST to enabling effective problem detection?

  • A: Incident and financial management
  • B: Change and release and deployment management
  • C: Incident and event management
  • D: Knowledge and service level management

Question 10
Which of the following would be used to communicate a high level description of a major change that involved significant cost and risk to the organization?

  • A: Change proposal
  • B: Change policy
  • C: Service request
  • D: Risk register


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