Download ITIL 2011 Foundation.58.PassGuide.2019-04-19.323q.vcex

Vendor: PEOPLECERT
Exam Code: 58
Exam Name: ITIL 2011 Foundation
Date: Apr 19, 2019
File Size: 204 KB
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Demo Questions

Question 1
Which role is responsible for carrying out the activities of a process?
  1. Process owner
  2. Change manager
  3. Service manager
  4. Process practitioner
Correct answer: D
Question 2
Which process or function is responsible for monitoring activities and events in the IT infrastructure?
  1. Service level management
  2. IT operations management
  3. Capacity management
  4. Incident management
Correct answer: B
Question 3
Which of the following options is a hierarchy that is used in knowledge management?
  1. Wisdom - Information - Data - Knowledge
  2. Data - Information - Knowledge - Wisdom
  3. Knowledge - Wisdom - Information - Data
  4. Information - Data - Knowledge - Wisdom
Correct answer: B
Question 4
Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?
  1. Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
  2. Public frameworks are always cheaper to adopt
  3. Public frameworks are prescriptive and tell you exactly what to do
  4. Proprietary knowledge has been tested in a wide range of environments
Correct answer: A
Question 5
Which of the following BEST describes service strategies value to the business?
  1. Allows higher volumes of successful change
  2. Reduction in unplanned costs through optimized handling of service outages
  3. Reduction in the duration and frequency of service outages
  4. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
Correct answer: D
Question 6
Which of the following would be used to communicate a high level description of a major change that involved significant cost and risk to the organization?
  1. Change proposal
  2. Change policy
  3. Service request
  4. Risk register
Correct answer: A
Question 7
Which process includes business, service and component sub-processes?
  1. Capacity management
  2. Incident management
  3. Service level management
  4. Financial management
Correct answer: A
Question 8
What is the result of carrying out an activity, following a process or delivering an IT service known as?
  1. Outcome
  2. Incident
  3. Change
  4. Problem
Correct answer: A
Question 9
What are the categories of event described in the UIL service operation book?
  1. Informational, scheduled, normal
  2. Scheduled, unscheduled, emergency
  3. Informational, warning, exception
  4. Warning, reactive, proactive
Correct answer: C
Question 10
Which of the following are the MAIN objectives of incident management? 
  1. To automatically detect service-affecting events 
  2. To restore normal service operation as quickly as possible 
  3. To minimize adverse impacts on business operations
  1. 1 and 2 only
  2. 2 and 3 only
  3. 1 and 3 only
  4. All of the above
Correct answer: B
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