Download Certified Senior System Architect (CSSA) 74V1.PEGACSSA74V1.ActualTests.2019-04-06.28q.vcex
| Vendor: | Pegasystems |
| Exam Code: | PEGACSSA74V1 |
| Exam Name: | Certified Senior System Architect (CSSA) 74V1 |
| Date: | Apr 06, 2019 |
| File Size: | 175 KB |
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Demo Questions
Question 1
A requirement states: When a business guest checks out of a hotel, the guest must complete a hotel review to receive a corporate discount.
Select the case type relationship that satisfies the requirement.
- Configure checkout request as a child case of hotel review.
- Configure both checkout request and hotel review as top-level cases.
- Configure hotel review as a child case of the checkout request.
- Configure hotel review as a spin-off case of the checkout request.
Correct answer: C
Question 2
Consider the following scenario:
A customer files a fraud complaint. The complaint is investigated by a customer service agent.
- The customer service agent may request additional information from the customer.
- The merchant is notified and given 15 days to dispute the fraud claim.
- If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to their account.
How do you name the step where the agent investigates the claim for fraud?
- Investigate Fraud
- Claim Investigation
- Investigate Claim
- Fraud Claim
Correct answer: B
Question 3
A requirement states: The tax identification number must contain 10 digits.
How do you configure the field to support this requirement?
- Use an edit validate rule that validates the tax identification number pattern.
- Use a decimal property type and make the field required.
- Configure a validate rule to test the tax identification number pattern.
- Set the minimum and maximum values to "10" in a text field.
Correct answer: D
Question 4
An accident claim case creates a vehicle claim case for each vehicle involved in an accident.
Which two configurations prevent the accident claim case from resolving before all vehicle claims are resolved? (Choose Two)
- Add a wait shape to the accident claim case to wait until all vehicle claims have a status of Resolved.
- Add a manual approval step to the accident claim case.
- Add an optional process to pause the accident case until the vehicle claims are paid.
- Add each vehicle claim as a child case of the accident claim.
Correct answer: AD
Question 5
An applicant submits a loan request. The system validates information on the loan application and calculates the credit score of the applicant based on credit reports and the account history with the bank.
- If the credit score is unacceptable, the customer is notified of the result and the loan application is closed.
- If the credit is acceptable, the loan application is forwarded to a loan officer for review.
- If the loan officer approves the loan request, the loan application is sent to the underwriting department for processing.
- If the loan officer rejects the loan request, the customer is notified of the result and the loan application is closed.
Select the case life cycle design that most closely follows the guidelines for identifying and naming stages for the use case.
Correct answer: A
Question 6
A help desk ticket case type is defined as follows:
If the Process ticket step is configured to set the status to Pending-Triage, when is the status of the case set to Pending-Triage?
- When the Triage stage completes
- When the Process ticket step starts
- When the Process ticket step completes
- When Verify solution step starts
Correct answer: B
Question 7
You are defining a user view for a loan application. If the loan applicant indicates there is an existing open account, the Date account opened must be before the current date.
Select the approach that meets the validation requirements.
- Use a pick list control to verify the Date account opened is in the past.
- Use a calendar control to verify the Date account opened is in the past.
- Use a validate rule to verify the Date account opened is in the past.
- Use a when rule to verify the Date account opened is in the past.
Correct answer: B
Explanation:
Question 8
In processing a parent case P-1, two child cases C-1 and C-2 are created.
Which of the following statements is correct about the processing of P-1, C-1, and C-2?
- C-1 must be resolved before C-2 can be resolved.
- Either C-1 or C-2 must be resolved before P-1 can be resolved.
- P-1 must be resolved before either C-1 or C-2 can be resolved.
- Both C-1 and C-2 must be resolved before P-1 can be resolved.
Correct answer: D
Question 9
The business process for an automobile insurance claim consists of the following phases:
- Submission: The customer contacts a customer service representative (CSR) to file the claim.
- Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
- Repair: A third party performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
- Verification: After each vehicle repair, the adjuster closes the claim.
According to Pega best practices, which phase can you implement as a child case?
- Submission
- Verification
- Review
- Repair
Correct answer: D
Explanation:
Question 10
A company requires that patients receive status updates during processing of medical tests. Patients are not users of the application.
You create the work party for the patient as an instance of which class?
- Data-Party-Person
- Data-Party-Operator
- Data-Party-Com
- Data-Party-Org
Correct answer: A
Explanation:
Reference: http://rulepega.com/2316235/How-to-add-the-work-party-to-a-case-type Reference: http://rulepega.com/2316235/How-to-add-the-work-party-to-a-case-type
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