Download Oracle Engagement Cloud 2018 Implementation Essentials.testkings.1z0-993.2019-05-19.1e.35q.vcex


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Exam Oracle Engagement Cloud 2018 Implementation Essentials
Number 1z0-993
File Name Oracle Engagement Cloud 2018 Implementation Essentials.testkings.1z0-993.2019-05-19.1e.35q.vcex
Size 24 Kb
Posted May 19, 2019
Downloads 48



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Demo Questions

Question 1
What should you do to enable Password Reset in Digital Customer Service (DCS)?

  • A: Add the Password Reset component to your DCS application.
  • B: Instruct users that they can only change their password by chatting with an agent.
  • C: Enable the “Password Reset” option in the User Administration component.
  • D: Obtain the Change Password Link and add it to your DCS page.



Question 2
Which two are true characteristics about the lifecycle of a service request?

  • A: If required, users can manually set the “Closed” status for a service request.
  • B: Users can reopen a service request when the status is set to “Closed”.
  • C: Users can reopen a service request when the status is set to “Resolved”.
  • D: “Closed” status is set by an automatic job after a specified number of days.
  • E: “Customer working” is one of the five seeded status types.



Question 3
You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months. 
Identify two valid approaches to get this large volume of data.

  • A: You can schedule a single export as an ESS job (also known as a “scheduled process”) for all 12 months of SR data.
  • B: You can download large volumes of SR data from the Analytics interface.
  • C: You must retrieve large volumes of data through a REST API endpoint.
  • D: You can schedule incremental exports as ESS jobs (also known as a “scheduled process”) on a periodic basis, such as weekly or monthly.



Question 4
A service agent can create tasks from different system areas. 
Identify three modules where a service agent can create and associate tasks.

  • A: Sales opportunities
  • B: Notes
  • C: Contacts
  • D: Social network
  • E: Service requests



Question 5
What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

  • A: Chat with an Agent about a Service Request.
  • B: View and edit attachments to a Service Request.
  • C: Create a Service Request.
  • D: Delete a Service Request.
  • E: Add a message to a Service Request.



Question 6
Which four statements are correct about hotkeys for Action Commands?

  • A: They allow a user to escalate a service request.
  • B: They have default values.
  • C: They can all be modified.
  • D: They allow a user to forward a service request.
  • E: They can be assigned to a custom action script.
  • F: They allow a user to copy a service request.



Question 7
Identify the sequence of steps you must follow to disable the Service Communication channels.

  • A: Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.
  • B: Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the “Disable” column in “Service entitlements”
  • C: Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the “Communication” option.
  • D: Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the “Communication Channels” option.
  • E: Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the “Enable” column in “Communication Channels”.



Question 8
Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

  • A: Object triggers
  • B: Templates
  • C: Business objects
  • D: Languages
  • E: Object workflows
  • F: Pages
  • G: Themes
  • H: UI components



Question 9
Milestones are not getting applied to service requests in the customer environment. 
Identify three causes.

  • A: The scheduled process has not been set up.
  • B: The Starts When criteria of the milestones is not True.
  • C: No default coverages are set up.
  • D: Entitlement rules are not valid for the service request.



Question 10
What is the main function of the Data Security Policies?

  • A: defines the data a particular user can see and/or modify
  • B: defines the views the application can access
  • C: defines the privileges and roles a particular user can have
  • D: defines the views or functionalities the user can access
  • E: defines the actions a particular user can do








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