Download Oracle Knowledge Management Cloud 2017 Implementation Essentials.1z0-980.Test4Prep.2019-09-01.71q.vcex

Vendor: Oracle
Exam Code: 1z0-980
Exam Name: Oracle Knowledge Management Cloud 2017 Implementation Essentials
Date: Sep 01, 2019
File Size: 383 KB
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Demo Questions

Question 1
Which two statements are true about exporting report data? (Choose two.)
  1. It can be exported as a Word doc.
  2. It can be exported only as an .xlsx Excel file.
  3. It can be exported in XML format.
  4. It can be exported to a character-delimited file.
  5. It can be exported in PDF format.
  6. It can be exported using only absolute HTML layouts.
Correct answer: CD
Question 2
Which two statements are true about replacement tokens? (Choose two.)
  1. They enable re-use of existing content of any data type in variables.
  2. They enable management of standardized content from a single resource.
  3. They enable creation and storage of complex content consisting of integrated text and images multiple times.
  4. They enable re-use of content in a standardized form.
Correct answer: BD
Explanation:
Replacement tokens enable you to do the following:Manage standardize content from a single resource. Re-use content, such as product names, in a standardized form. Create complex content, such as integrated text and images, once and store it for re-use in multiple articles. References:Oracle Service Cloud, Knowledge Advanced Administration Guide, 18A, page 25
Replacement tokens enable you to do the following:
  • Manage standardize content from a single resource. 
  • Re-use content, such as product names, in a standardized form. 
  • Create complex content, such as integrated text and images, once and store it for re-use in multiple articles. 
References:
Oracle Service Cloud, Knowledge Advanced Administration Guide, 18A, page 25
Question 3
What is the purpose of an SLA in Knowledge base?
  1. to group and refine related answers based on the product and the service level
  2. to provide access to the answers based on the customer service level agreement matching the answers’ access level
  3. to give permission to users to add questions in a forum based on the service level
  4. to rank customers based on the number of answers posted in a forum based on the service level
Correct answer: B
Explanation:
Service Level Agreements (SLA) determine control the type and amount of support you offer your customers. You must define an SLA to associate with Customer Portal users. Table Service Level Agreement Options, Example     References:https://docs.oracle.com/cloud/august2016/servicecs_gs/FAKAU/Chunk858056443_d105.htm
Service Level Agreements (SLA) determine control the type and amount of support you offer your customers. You must define an SLA to associate with Customer Portal users. 
Table Service Level Agreement Options, Example 
  
References:
https://docs.oracle.com/cloud/august2016/servicecs_gs/FAKAU/Chunk858056443_d105.htm
Question 4
After how many categories will you see a search box that you can use to locate a subset of the categories in Knowledge Advanced?
  1. 1000
  2. 100
  3. 50
  4. 500
Correct answer: B
Explanation:
If there are more than 100 work teams, you will see a search box you can use to locate a subset of the work teams. References:Oracle Service Cloud, Knowledge Advanced Administration Guide, 18A, page 70
If there are more than 100 work teams, you will see a search box you can use to locate a subset of the work teams. 
References:
Oracle Service Cloud, Knowledge Advanced Administration Guide, 18A, page 70
Question 5
You have created a new answer article for your customer but when you are trying to see that answer article on the Customer’s Portal you find that it is not appearing. 
Which two issues might be causing the problem? (Choose two.)
  1. There is no answer content added to the answer article.
  2. There is no display position defined for the answer article.
  3. The answer status is not set to public or custom status of status type “public”.
  4. The answer article is not assigned to any staff member/staff agent.
  5. There is no search term added in the answer keyword list.
  6. The answer is not assigned to any product/category that is visible to a customer.
Correct answer: CF
Explanation:
In order for answers to appear on the customer portal, the Status, Access Level, Language, Product, and Category fields must be set to a visibility that allows access by customers. If even one field does not allow visibility, the answer will not be available on the customer portal. C: The primary factor that determines the visibility of answers is answer status. There can be many custom answer statuses, but all must be either a Public or Private status type, which is determined when the custom status is created.F: Products and categories — The visibility settings for the products and categories associated with the answer will also affect the visibility. If the answer is assigned to a product or category that is not visible to customers on a particular interface, the answer will also not be visible to customers, unless it is assigned to another product or category that is visible on the interface. In other words, if you have an answer that is assigned to two products, and one of the products is not visible on the interface, but the other product is, your answer will appear on the interface. However, if the answer is assigned to two products, and neither product is visible on the interface, your answer will not appear on the interface under any circumstances.References:https://docs.oracle.com/cloud/november2016/servicecs_gs/FAABU/_BUIGuide-9.htm
In order for answers to appear on the customer portal, the Status, Access Level, Language, Product, and Category fields must be set to a visibility that allows access by customers. If even one field does not allow visibility, the answer will not be available on the customer portal. 
C: The primary factor that determines the visibility of answers is answer status. There can be many custom answer statuses, but all must be either a Public or Private status type, which is determined when the custom status is created.
F: Products and categories — The visibility settings for the products and categories associated with the answer will also affect the visibility. If the answer is assigned to a product or category that is not visible to customers on a particular interface, the answer will also not be visible to customers, unless it is assigned to another product or category that is visible on the interface. In other words, if you have an answer that is assigned to two products, and one of the products is not visible on the interface, but the other product is, your answer will appear on the interface. However, if the answer is assigned to two products, and neither product is visible on the interface, your answer will not appear on the interface under any circumstances.
References:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAABU/_BUIGuide-9.htm
Question 6
You are working on a public answer that you want to add a part of information within the answer that is not yet approved for public visibility. 
How will you do this without impacting the knowledgebase answer?
  1. Add a conditional section within the answer with any access level.
  2. Create a different answer with the part of information that needs to be updated, and after review merge it with the current answer.
  3. Create an access level that has no customer portal visibility and assign it to the conditional section you do not want customers to view.
  4. Make the answer status private, make the required changes, and republish it.
Correct answer: C
Explanation:
Before publishing an answer, determine which interfaces and customers you want to be able to view the answer. You can control visibility with answer access levels, languages, products, categories, and conditional sections. A conditional section is a section of text in a document that appears only to those contacts meeting certain criteria. Conditional sections can also be placed in answers and tagged with specific answer access levels. In message templates, conditional sections can be used to filter content by contact, profile, runtime variable, or record type. References:https://docs.oracle.com/cloud/november2016/servicecs_gs/FAABU/BUIglossary.htm#FAABUcondition
Before publishing an answer, determine which interfaces and customers you want to be able to view the answer. You can control visibility with answer access levels, languages, products, categories, and conditional sections. 
A conditional section is a section of text in a document that appears only to those contacts meeting certain criteria. Conditional sections can also be placed in answers and tagged with specific answer access levels. In message templates, conditional sections can be used to filter content by contact, profile, runtime variable, or record type. 
References:
https://docs.oracle.com/cloud/november2016/servicecs_gs/FAABU/BUIglossary.htm#FAABUcondition
Question 7
In Knowledge Advanced, which section displays the lock status?
  1. Reports
  2. Properties
  3. Overview
  4. Analytics
Correct answer: B
Explanation:
The Properties section displays the form properties and lock status. Incorrect Answers:C: An overview section, which displays the contents of the question and answer fields defined for the form.References:Oracle Service Cloud, Knowledge Advanced User Guide, Release May 2017, page 19
The Properties section displays the form properties and lock status. 
Incorrect Answers:
C: An overview section, which displays the contents of the question and answer fields defined for the form.
References:
Oracle Service Cloud, Knowledge Advanced User Guide, Release May 2017, page 19
Question 8
Which two statements are true about workflows in Knowledge Advanced? (Choose two.)
  1. A Workflow process can only be used while creating and editing the articles.
  2. In Workflow you cannot reassign a task to another user or team.
  3. Once a user rejects the article, the system automatically deletes the article.
  4. Once a user rejects the article, it moves to the previous step.
  5. A Workflow process is defined as a sequence of steps, such as creating, editing, translating, reviewing, and approving the articles.
Correct answer: DE
Explanation:
D: A workflow consists of one or more steps. Each step defines a task that is assigned to a user or team of users, and the task assignment appears in the user's Inbox in Knowledge Advanced. When the task is completed, the user can either:Approve the article for advancement to the next step in the workflow. Reject the article back to the previous step. Reassign the task to another user or team. E: A workflow process is a sequences of steps, such as creating, editing, translating, reviewing, and approving, that you can define to enforce specific content management procedures for your organization.References:Oracle Service Cloud, Knowledge Advanced Administration Guide, November 2016, page 4
D: A workflow consists of one or more steps. Each step defines a task that is assigned to a user or team of users, and the task assignment appears in the user's Inbox in Knowledge Advanced. When the task is completed, the user can either:
  • Approve the article for advancement to the next step in the workflow. 
  • Reject the article back to the previous step. 
  • Reassign the task to another user or team. 
E: A workflow process is a sequences of steps, such as creating, editing, translating, reviewing, and approving, that you can define to enforce specific content management procedures for your organization.
References:
Oracle Service Cloud, Knowledge Advanced Administration Guide, November 2016, page 4
Question 9
How can you access the Report Explorer?
  1. Home > Configuration > Report management > Report explorer
  2. Home > Configuration > Report Explorer
  3. Home > Analytics > Report Explorer
  4. Home > Analytics > Report management > Report explorer
  5. Home > Configuration > Report management
Correct answer: C
Explanation:
To access Knowledge Advanced Analytics:1.Open Oracle Service Cloud. 2.At the Navigation panel, select the Analytics button . 3.Select Report Explorer, Public Reports and follow the path for each report References:Oracle Service Cloud, Using Knowledge Advanced, Release May 2016, page 75
To access Knowledge Advanced Analytics:
1.Open Oracle Service Cloud. 
2.At the Navigation panel, select the Analytics button . 
3.Select Report Explorer, Public Reports and follow the path for each report 
References:
Oracle Service Cloud, Using Knowledge Advanced, Release May 2016, page 75
Question 10
How is unconditional linking different from conditional linking for a linked column in a report?
  1. Unconditional linking always opens the same report or dashboard, whereas conditional linking can open different reports or dashboards depending on the value you drill down.
  2. Unconditional linking can display summaries from a single table, whereas conditional linking can display summaries from several tables.
  3. Unconditional linking can be used only to open other reports, whereas conditional linking can open reports or dashboards.
  4. Unconditional linking is based only on variables, whereas conditional linking is based on run-time selectable filters.
Correct answer: A
Explanation:
Report linking is a feature for creating links between reports. Linked reports and dashboards can be seamlessly opened from other reports, just as report levels can be opened from other levels in the same report. Both conditional and unconditional links can be created. References:https://docs.oracle.com/cloud/17d/servicecs_gs/FAMUG/topichead.htm#FAMUGg_report_control
Report linking is a feature for creating links between reports. Linked reports and dashboards can be seamlessly opened from other reports, just as report levels can be opened from other levels in the same report. Both conditional and unconditional links can be created. 
References:
https://docs.oracle.com/cloud/17d/servicecs_gs/FAMUG/topichead.htm#FAMUGg_report_control
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