Download Oracle Knowledge Management Cloud 2017 Implementation Essentials.1z0-980.ActualTests.2018-09-27.33q.vcex

To access Knowledge Advanced Analytics:1.Open Oracle Service Cloud. 2.At the Navigation panel, select the Analytics button . 3.Select Report Explorer, Public Reports and follow the path for each report References:Oracle Service Cloud, Using Knowledge Advanced, Release May 2016, page 75

Report linking is a feature for creating links between reports. Linked reports and dashboards can be seamlessly opened from other reports, just as report levels can be opened from other levels in the same report. Both conditional and unconditional links can be created. References:https://docs.oracle.com/cloud/17d/servicecs_gs/FAMUG/topichead.htm#FAMUGg_report_control

Publish report is a method of preserving a report's graphical and tabular output as a snapshot. Once a report is published, it cannot be modified and the report data will remain unchanged even as the knowledge base is updated. References:https://docs.oracle.com/cloud/17d/servicecs_gs/FAMUG/topichead.htm#FAMUGg_public_key

Administrators can activate search results in Knowledge Advanced so that agents, when searching Knowledge Advanced from an incident, can see only articles relevant to the areas the agents support. The filtering equates user groups with web roles and service level agreements; however, you can only tag articles with user groups. You configure content visibility for user groups and content processing authentication for external collections using either the Collection Wizard or Collection Form under Manage Collections. References:Oracle Cloud Knowledge Advanced Implementation Guide, Release February 2018, page 54, page 60

Answer variables are predefined shortcuts for entering information into an answer instead of a long string of text. When an answer displays on the customer portal, the variable is replaced with whatever value was specified by your administrator. Variables are also helpful to use for information that may change. When your administrator changes the value of the variable, all answers containing that variable will also change. Contact your administrator for a list of variables defined for your application. For example, if your administrator added a variable for a support email address at your organization called “contact,” you could insert the variable for the email address in the answer, such as $contact. If the email address changes, all answers containing the contact variable are updated. References:https://docs.oracle.com/cloud/november2016/servicecs_gs/FAABU/_BUIGuide-9.htm

A: A stop word is a certain term that you don’t want to be used in the scoring of all search results.D: A meta-answer is a collection of related answers that are all associated with the same products and categories. These related answers are called siblinganswers, and that relationship is defined on the CX Console, not on the accessibility interface. References:https://www.oracle.com/assets/knowledgebase-search-effectiveness-1607920.pdf

Filters enable you to view a specific subset of tasks from the Task list. You can use the filters to view:Only open (or closed) tasks Tasks for specific users Tasks that are assigned or unassigned Tasks in specific views, channels, or locales References:https://docs.oracle.com/cloud/may2017/servicecs_gs/FAUKA/Tasks.htm#FAUKAai1137897

fixed filter: A component of Analytics and Outreach and Feedback segments used to define the data set available in the report or segment. Fixed filters arestatements constructed from expressions, functions, and operators, and cannot be altered when using a segment or when running a reportIncorrect Answers:B: docked filter: A run-time selectable filter or output variable that is added to the top of a report. Docked filters let report users select different run-time filter values and output variables in the report, bypassing the Search window. References:https://docs.oracle.com/cloud/17d/servicecs_gs/FAMDG/topichead.htm

Accessing Analytics Reports Use the following procedure to access Knowledge Advanced Analytics reports. 1. Open Oracle Service Cloud. 2. At the Navigation panel, select the Analytics button. 3. Select Reports Explorer, Public Reports and follow the path for each report. To view the following reports, select Common, Data Integration and the report. Article Aging Click-through Rate Advanced Searches Summary Clicked Document Popular Answers Recent Questions Successful Questions for Search Recommendation Useful Articles for Search Recommendation To view the following reports, select OKCS and the report. Words Without Concepts Answers by Category Answers by Product Answers Viewed by Category Answers Viewed by Product Content In Process Article Incident Link Intent Frequency Keyword Search Low Score Popular Questions References:Oracle Service Cloud, Knowledge Advanced Administration Guide, 18A, page 75

Place at Top — Select this option to place the answer at the top of the list on the Answers page by changing the score to be equal to the highest answer. The score is then adjusted as the solve count changes over time. Incorrect Answers:C: Historical Usefulness — Select this option to use customer feedback to adjust the ranking of the answer.A, E: No such options, though there is an option Fix At Top.References:https://docs.oracle.com/cloud/november2016/servicecs_gs/FAABU/_BUIGuide-9.htm