Download Oracle Utilities Customer Care and Billing 2 Essentials.test-king.1z0-562.2019-03-18.1e.38q.vcex


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Exam Oracle Utilities Customer Care and Billing 2 Essentials
Number 1z0-562
File Name Oracle Utilities Customer Care and Billing 2 Essentials.test-king.1z0-562.2019-03-18.1e.38q.vcex
Size 22 Kb
Posted March 18, 2019
Downloads 32



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Demo Questions

Question 1
Which four entities does the Application Viewer allow you to view? (Choose four.)

  • A: Algorithms
  • B: Database Tables
  • C: Maintenance Objects
  • D: COBOL Programs
  • E: Service Scripts



Question 2
What correctly describes the order in which algorithms, if plugged in, are executed when a bill changes from the “Pending” state to the “Complete” state?

  • A: Customer Class – Pre-Bill Completion; Customer Class – Bill Completion; Service Agreement Type – Pre-Bill Completion; Service Agreement Type – Post-Bill Completion
  • B: Customer Class – Pre-Bill Completion; Service Agreement Type –Pre-Bill Completion; Customer Class –Bill Completion; Service Agreement Type – Bill Completion; Customer Class – Post-Bill Completion
  • C: Service Agreement Type – Pre-Bill Completion; Customer Class – Pre-Bill Completion; Service Agreement Type – Bill Completion; Customer Class – Bill Completion; Customer Class – Post-Bill Completion
  • D: Service Agreement Type – Pre-Bill Completion; Service Agreement Type – Bill Completion; Customer Class – Pre-Bill Completion; Customer Class – Bill Completion; Customer Class – Post-Bill Completion
  • E: Service Agreement Type – Pre-Bill Completion; Customer Class – Pre-Bill Completion; Service Agreement Type – Bill Completion; Customer Class – Bill Completion; Service Agreement Type – Post-Bill Completion; Customer Class – Post-Bill Completion



Question 3
Which entity defines the type of collection process to start based on age of debt, amount of debt, and type of customer?

  • A: Customer Class
  • B: Debt Class
  • C: Collection Class
  • D: Collection Class Control
  • E: Collection Process Template



Question 4
Which three statements are correct for Adjustment Types? (Choose three.)

  • A: they control the valid Service Agreement Types that adjustments can be linked to
  • B: they control whether a rate is to be called to calculate an adjustment amount
  • C: they control how adjustments appear on bills
  • D: they control the valid Adjustment Profiles that adjustment types can belong to
  • E: they can default an Adjustment Amount to adjustments



Question 5
Field Activities of specific types can be created by the system automatically based on the type of work to be carried out, connection status of a service point, and the meter’s installation and connection status.  
Which four processes are based on the above? (Choose four.)

  • A: starting service
  • B: disconnecting service
  • C: testing a meter or item in the field
  • D: stopping service
  • E: disconnect Warning



Question 6
At which level are Service Quantity Rules and Register Rules specified?

  • A: Rate Schedule
  • B: Rate Version
  • C: Rate Component
  • D: Bill Segment Type
  • E: Bill Factor



Question 7
What controls the types of service agreements and service points to be created?

  • A: Campaign
  • B: Package
  • C: Campaign and Package
  • D: Service Agreement Type/Service Point Type Relationship
  • E: Order



Question 8
Which three statements are correct in reference to Case Types? (Choose three.)

  • A: It defines the possible states its cases can pass through.
  • B: It defines the template for outgoing letters.
  • C: It defines multiple initial states.
  • D: It defines additional fields to be entered as part of the case.
  • E: It defines if a Responsible User is required.



Question 9
When an account is created, Access Rights are granted to control which user/users have access to that account’s information.  
Which three entities will have restricted access if a user does not have access to that account? (Choose three.)

  • A: Account’s Bills
  • B: Account’s Service Agreements
  • C: premises linked to Service Agreements related to that account
  • D: Account’s Customer Class
  • E: Account’s Bill Cycle



Question 10
What information appears when you click the Help button in the Action Bar when using the “classic” (or non-Fusion) user interface?

  • A: contact information about the specific implementation
  • B: information for a specific zone
  • C: an index of Control Central information
  • D: context-sensitive information
  • E: information for a specific portal








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