Download Oracle Utilities Customer Care and Billing 2 Essentials.1z0-562.TestKing.2019-03-18.38q.vcex

Vendor: Oracle
Exam Code: 1z0-562
Exam Name: Oracle Utilities Customer Care and Billing 2 Essentials
Date: Mar 18, 2019
File Size: 22 KB
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Demo Questions

Question 1
Which four entities does the Application Viewer allow you to view? (Choose four.)
  1. Algorithms
  2. Database Tables
  3. Maintenance Objects
  4. COBOL Programs
  5. Service Scripts
Correct answer: ABCE
Question 2
What correctly describes the order in which algorithms, if plugged in, are executed when a bill changes from the “Pending” state to the “Complete” state?
  1. Customer Class – Pre-Bill Completion; Customer Class – Bill Completion; Service Agreement Type – Pre-Bill Completion; Service Agreement Type – Post-Bill Completion
  2. Customer Class – Pre-Bill Completion; Service Agreement Type –Pre-Bill Completion; Customer Class –Bill Completion; Service Agreement Type – Bill Completion; Customer Class – Post-Bill Completion
  3. Service Agreement Type – Pre-Bill Completion; Customer Class – Pre-Bill Completion; Service Agreement Type – Bill Completion; Customer Class – Bill Completion; Customer Class – Post-Bill Completion
  4. Service Agreement Type – Pre-Bill Completion; Service Agreement Type – Bill Completion; Customer Class – Pre-Bill Completion; Customer Class – Bill Completion; Customer Class – Post-Bill Completion
  5. Service Agreement Type – Pre-Bill Completion; Customer Class – Pre-Bill Completion; Service Agreement Type – Bill Completion; Customer Class – Bill Completion; Service Agreement Type – Post-Bill Completion; Customer Class – Post-Bill Completion
Correct answer: C
Question 3
Which entity defines the type of collection process to start based on age of debt, amount of debt, and type of customer?
  1. Customer Class
  2. Debt Class
  3. Collection Class
  4. Collection Class Control
  5. Collection Process Template
Correct answer: B
Question 4
Which three statements are correct for Adjustment Types? (Choose three.)
  1. they control the valid Service Agreement Types that adjustments can be linked to
  2. they control whether a rate is to be called to calculate an adjustment amount
  3. they control how adjustments appear on bills
  4. they control the valid Adjustment Profiles that adjustment types can belong to
  5. they can default an Adjustment Amount to adjustments
Correct answer: BCE
Question 5
Field Activities of specific types can be created by the system automatically based on the type of work to be carried out, connection status of a service point, and the meter’s installation and connection status.  
Which four processes are based on the above? (Choose four.)
  1. starting service
  2. disconnecting service
  3. testing a meter or item in the field
  4. stopping service
  5. disconnect Warning
Correct answer: ABCE
Question 6
At which level are Service Quantity Rules and Register Rules specified?
  1. Rate Schedule
  2. Rate Version
  3. Rate Component
  4. Bill Segment Type
  5. Bill Factor
Correct answer: D
Question 7
What controls the types of service agreements and service points to be created?
  1. Campaign
  2. Package
  3. Campaign and Package
  4. Service Agreement Type/Service Point Type Relationship
  5. Order
Correct answer: C
Question 8
Which three statements are correct in reference to Case Types? (Choose three.)
  1. It defines the possible states its cases can pass through.
  2. It defines the template for outgoing letters.
  3. It defines multiple initial states.
  4. It defines additional fields to be entered as part of the case.
  5. It defines if a Responsible User is required.
Correct answer: ABD
Explanation:
Question 9
When an account is created, Access Rights are granted to control which user/users have access to that account’s information.  
Which three entities will have restricted access if a user does not have access to that account? (Choose three.)
  1. Account’s Bills
  2. Account’s Service Agreements
  3. premises linked to Service Agreements related to that account
  4. Account’s Customer Class
  5. Account’s Bill Cycle
Correct answer: BCE
Question 10
What information appears when you click the Help button in the Action Bar when using the “classic” (or non-Fusion) user interface?
  1. contact information about the specific implementation
  2. information for a specific zone
  3. an index of Control Central information
  4. context-sensitive information
  5. information for a specific portal
Correct answer: D
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