A customer wants to change the following text on the receipt and ask submit page:
“Thanks for submitting your question. Use this reference number for follow up:#120728-000001
A member of our support team will get back to you soon.
If you need to update your question and you already have an account, log in, click the Your Account tab, and select the question to open and update it.”
Which two actions will allow you to identify the correct message base item if you did not know which message base you need to edit? (Choose two.)
- A: Submit an incident to customer care.
- B: Look for the message in the receipt email body.
- C: Identify the customer portal page that includes the text you want to change and identify the message base from within the code.
- D: Run a message base report and search for the text string you want to change.