Download Microsoft Dynamics 365 for Customer Service.Test-king.MB2-718.2018-12-03.1e.25q.vcex

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Exam Microsoft Dynamics 365 for Customer Service
Number MB2-718
File Name Microsoft Dynamics 365 for Customer Service.Test-king.MB2-718.2018-12-03.1e.25q.vcex
Size 15 Kb
Posted December 03, 2018
Downloads 7



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Demo Questions

Question 1
You need to implement Microsoft Power Bl to analyze and visualize data. 
Which two actions can you perform?  
Each correct answer presents a complete solution. 

  • A: Use iframes to display content.
  • B: Implement custom visualizations.
  • C: Use a file that is stored in Microsoft OneDrive as a data source.
  • D: Display the most recent version of the data always.



Question 2
You enable feedback for a Voice of the Customer survey.  
What is the total number of questions allowed for the survey?

  • A: 30
  • B: 40
  • C: 100
  • D: 250



Question 3
You need to provide quick ad-hoc analysis of data from within the Microsoft Dynamics 365 environment.  
Which Export to Excel option should you use?

  • A: Excel Online
  • B: Static worksheet
  • C: Dynamic worksheet
  • D: Dynamic pivot table



Question 4
You have access to the desktop version of Microsoft Excel and Excel Online. 
You need to perform a bulk update of data for 225 contacts. 
What are two ways to achieve the goal?  
Each correct answer presents a complete solution.

  • A: Open the data in Excel Online, make updates, and then save changes to Microsoft Dynamics 365.
  • B: Export data as a dynamic pivot table, make updates, and then save changes to Microsoft Dynamics 365.
  • C: Export the data as a static worksheet make updates, and then save changes to Microsoft Dynamics 365.
  • D: Export the data as a static worksheet, make updates, and then import the data back into Microsoft Dynamics 365.



Question 5
You plan to deploy Unified Service Desk (USO). 
You need to install all USO components and verify the installation. 
Which three actions should you perform?  
Each correct answer presents part of the solution.

  • A: Deploy USO packages to the Microsoft Dynamics 365 instance.
  • B: Install the USO client on a development computer.
  • C: Run the USO client and connect to the Microsoft Dynamics 365.
  • D: In the USO application, configure client diagnostic logging.
  • E: Install computer telephony integration (CTI) adapters.



Question 6
You have a Microsoft Dynamics 365 environment and you are using Unified Service Desk (USD) in a call center scenario. Users must be able to ask their customers questions that will trigger defined follow on actions. You need to provide users with guidance for their customer interactions.  
What should you use?

  • A: agent scripts
  • B: knowledge management
  • C: CRM dialogs
  • D: CRM workflows



Question 7
You implement the Unified Service Desk (USD). You plan to implement a window navigation rule.  
Which two statements are true?  
Each answer represents a complete solution.

  • A: You must populate the form and entity or URL fields for specific rules.
  • B: Rules are evaluated based on the order number.
  • C: You must use the display name to reference the entity in the rule. 
  • D: You must configure default rules so that they are evaluated first.



Question 8
You implement the Unified Service Desk (USD).  
Which three statements regarding the debugger are true?  
Each correct answer presents a complete solution.

  • A: The debugger allows you to review data parameters from static log files.
  • B: The debugger allows you to review real-time data parameters.
  • C: The debugger allows you to review action calls from static log files.
  • D: The debugger is a USD hosted control.
  • E: The debugger allows you to review real-time action calls.
  • F: The debugger is a standalone tool.



Question 9
You need to install and configure the Unified Service Desk (USO) client. 
What should you do?

  • A: Import the USO client as a solution.
  • B: You must manually install the client.
  • C: Deploy the USO client from the Microsoft Dynamics 365 server.
  • D: Enable the USO client from System Settings.



Question 10
You are a customer service agent that uses Unified Service Desk (USO). You search for a customer. You select a customer record from the search results and open the customer record.  
How many sessions are created?

  • A: 0
  • B: 1
  • C: 2
  • D: 3









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