Download Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM).MB-910.ExamTopics.2026-01-19.174q.vcex

Vendor: Microsoft
Exam Code: MB-910
Exam Name: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)
Date: Jan 19, 2026
File Size: 7 MB
Downloads: 4
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Demo Questions

Question 1
You are creating segments in Dynamics 365 Marketing.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Correct answer: To work with this question, an Exam Simulator is required.
Question 2
A company plans to use Microsoft Dynamics 365 Marketing. You need to describe app event functionality.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Correct answer: To work with this question, an Exam Simulator is required.
Question 3
An online retail company uses Dynamics 365 Marketing.
Customers abandon carts with items after shopping on the company’s website. 
The marketing manager must send an email to these customers to ask if they want to complete the purchase.
You need to select a feature to send the mail.
Which feature should you use?
  1. Segment-based journey
  2. Trigger-based journey
  3. Power Automate desktop flow
  4. Email campaign
  5. Customer interactions timeline
Correct answer: B
Explanation:
B: 15 - Mosted
B: 15 - Mosted
Question 4
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Correct answer: To work with this question, an Exam Simulator is required.
Question 5
A company uses Dynamics 365 Sales.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Correct answer: To work with this question, an Exam Simulator is required.
Question 6
A company is working with a potential customer on a multi-year contract. The customer decides to delay their decision to commit to the contract.
You want to find other colleagues who have interacted with the potential customer to discuss strategies with the colleagues to close the deal with the customer.
Which app should you recommend?
  1. Customer Service Insights
  2. Market Insights
  3. Power Virtual Agents
  4. Sales Insights
Correct answer: D
Explanation:
D: 3 - Mosted
D: 3 - Mosted
Question 7
All employees at a company use Office 365. You are setting up Dynamics 365 Sales for the company. Only some employees will have licenses for Dynamics 365 Sales.
You need to recommend solutions for the company.
What should you recommend? To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Correct answer: To work with this question, an Exam Simulator is required.
Question 8
A repair company offers five types of service-level agreements (SLAs). Customers can choose an SLA when they purchase a service contract. You define routing and assignment rules to support the SLAs.
A service manager observes that outstanding service requests are not being automatically assigned by the routing rules.
You need to resolve the issue.
What should you do?
  1. Configure queue item views.
  2. Configure the queue.
  3. Create five new queues.
  4. Create a view for the outstanding requests.
Correct answer: B
Explanation:
B: 6 - Mosted
B: 6 - Mosted
Question 9
A company uses Dynamics 365 Sales and Dynamics 365 Customer Service.
The management team wants to understand the benefits of the Dynamics 365 App for Outlook.
You need to explain the available features.
Which two features should you explain?
Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
  1. Track an email from Outlook to an existing sales order in Dynamics 365 Sales.
  2. Create a Dynamics 365 email template.
  3. Synchronize an appointment created in Dynamics 365 Sales to Outlook.
  4. Synchronize a custom field in the contact table to a user-defined field in Outlook.
Correct answer: AC
Explanation:
AC: 5 - Mosted
AC: 5 - Mosted
Question 10
An online drone retailer uses Dynamics 365 Customer Service. The company uses Customer Service Hub and cases to manage their product warranty and return policies.
Customers that purchase a one-year extended warranty for a drone can exchange it twice for another model. To qualify, an exchange must occur within 30 days, on the condition that the drone has less than 100 hours of flight.
You need to configure the system.
Which setting should you use? To answer, select the appropriate options in the answer area.
Correct answer: To work with this question, an Exam Simulator is required.
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