Download Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) (beta).MB-910.NewDumps.2021-07-29.75q.vcex

Vendor:	Microsoft
Exam Code:	MB-910
Exam Name:	Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) (beta)
Date:	Jul 29, 2021
File Size:	6 MB

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Demo Questions

Which two components are included in Dynamics 365 Marketing? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Customer Voice survey
Customer Service Hub
Enterprise Asset Management
Event management

Correct answer: AD

Explanation:

Reference:https://docs.microsoft.com/en-gb/dynamics365/marketing/overview

Reference:

https://docs.microsoft.com/en-gb/dynamics365/marketing/overview

A company uses Dynamics 365 Marketing.

Marketing team members must be able to group related customers for campaigns, market research, and surveys.

What should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once,

or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Correct answer: To work with this question, an Exam Simulator is required.

Explanation:

Box 1:You cannot use marketing segments in a campaign. Box 2:You can only use one type of marketing list (a subscription list) for customer journeys. You can use any type of marketing segment for customer journeys. Reference:https://docs.microsoft.com/en-gb/dynamics365/marketing/segments-vs-lists

Box 1:

You cannot use marketing segments in a campaign.

Box 2:

You can only use one type of marketing list (a subscription list) for customer journeys. You can use any type of marketing segment for customer journeys.

Reference:

https://docs.microsoft.com/en-gb/dynamics365/marketing/segments-vs-lists

A company integrates LinkedIn Campaign Manager with Dynamics 365 Marketing.

Which two actions can the company perform using out-of-the-box features?

Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Generate leads from LinkedIn.
Create email templates for LinkedIn messages.
Schedule and publish social posts.
Create and publish events on LinkedIn.

Correct answer: AC

Explanation:

Reference:https://seelogic.co.uk/technologies/dynamics-365/marketing-on-linkedin-with-dynamics-365-marketing/

Reference:

https://seelogic.co.uk/technologies/dynamics-365/marketing-on-linkedin-with-dynamics-365-marketing/

A company organizes and runs conferences and other events. The company is considering using Dynamics 365 Marketing.

The company wants to ensure that they can implement key marketing features without requiring any customizations.

Which three capabilities does Dynamics 365 Marketing support using out-of-the-box functionality?

Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Sponsors and sponsorships
Regulatory compliance
Advertisers and print media and campaigns
Session and speaker tracking
Registration and attendance

Correct answer: ADE

Explanation:

Reference:https://docs.microsoft.com/en-gb/dynamics365/marketing/manage-event-sponsorships https://docs.microsoft.com/en-gb/dynamics365/marketing/event-management

Reference:

https://docs.microsoft.com/en-gb/dynamics365/marketing/manage-event-sponsorships

https://docs.microsoft.com/en-gb/dynamics365/marketing/event-management

A potential customer delays their decision to commit to a big multi-year contract.

You want to find other colleagues who have interacted with the potential customer to discuss strategies.

Which app should you recommend?

Customer Service Insights
Market Insights
Power Virtual Agents
Sales Insights

Correct answer: D

Explanation:

Reference:https://docs.microsoft.com/en-us/dynamics365/ai/sales/relationship-analytics#analyze-the-health-and-activity-history-of-a-customer-or-opportunity

Reference:

https://docs.microsoft.com/en-us/dynamics365/ai/sales/relationship-analytics#analyze-the-health-and-activity-history-of-a-customer-or-opportunity

A company uses Dynamics 365 Sales.

You need to create a forecast in Dynamics 365 Sales so that the sales director will be able to predict upcoming sales revenue.

Which standard record type is used to create the forecast?

Account
Lead
Quote
Opportunity

Correct answer: D

Explanation:

Reference:https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/configure-forecast

Reference:

https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/configure-forecast

Your company uses Dynamics 365 Sales.

You need to prepare and send a quote to a customer.

What are two possible ways to achieve the goal?

NOTE: Each correct selection is worth one point.

Close the quote
Generate a document by using a Microsoft Word template.
Export the quote as a PDF file.
Create an order

Correct answer: BC

Explanation:

Reference:https://www.crmsoftwareblog.com/2019/09/creating-pdf-quotes-in-dynamics-365/

Reference:

https://www.crmsoftwareblog.com/2019/09/creating-pdf-quotes-in-dynamics-365/

A customer needs a cost-effective sales solution that can display current news about a lead or an account.

You recommend Microsoft Relationship Sales.

Which two products are included in Microsoft Relationship Sales?

Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Dynamics 365 Customer Insights
Dynamics 365 Sales Enterprise
Dynamics 365 Sales Insights
LinkedIn Sales Navigator

Correct answer: BD

Explanation:

Reference:https://docs.microsoft.com/en-us/learn/modules/value-proposition-mrss/1-intro

Reference:

https://docs.microsoft.com/en-us/learn/modules/value-proposition-mrss/1-intro

You are a sales representative for a company.

Which Dynamics 365 Sales can you use to manage the sales pipeline?

Turning leads into opportunities
Tracking the asset history of a customer
Resolving an open case of a customer
Tracking service level agreements

Correct answer: A

Explanation:

Reference:https://docs.microsoft.com/en-us/dynamics365/sales-professional/manage-leads-sales-professional

Reference:

https://docs.microsoft.com/en-us/dynamics365/sales-professional/manage-leads-sales-professional

A company plans to implement Dynamics 365 Sales.

Which two out-of-the-box features can you use to capture leads?

Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

emails
CSV files
Dynamics 365 Commerce
Dynamics 365 Customer Insights

Correct answer: AB

Explanation:

Reference:https://www.dyn365pros.com/2015/11/11/microsoft-dynamics-crm-4-simple-steps-for-importing-leads-and-contacts/

Reference:

https://www.dyn365pros.com/2015/11/11/microsoft-dynamics-crm-4-simple-steps-for-importing-leads-and-contacts/

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