Download Microsoft Power Apps + Dynamics 365 Solution Architect.VCEplus.MB-600.2020-04-28.3e.47q.vcex


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Exam Microsoft Power Apps + Dynamics 365 Solution Architect
Number MB-600
File Name Microsoft Power Apps + Dynamics 365 Solution Architect.VCEplus.MB-600.2020-04-28.3e.47q.vcex
Size 2.92 Mb
Posted April 28, 2020
Downloads 24



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Demo Questions

Question 1
You need to recommend the correct tool for both wardens and stakeholders to use.
What should you recommend?

  • A: AI Builder
  • B: Power BI
  • C: Out-of-the-box reports in Dynamics 365 Customer Service
  • D: Dynamics 365 Customer Service dashboards



Question 2
You need to determine which legacy data sources the college should continue to use.
Which two data sources should you recommend? Each correct answer presents a partial solution.
NOTE: Each correct selection is worth one point.

  • A: CSV file
  • B: proprietary database
  • C: SQL database
  • D: Excel



Question 3
You need to provide the IT specialists with design diagrams.
What should you provide? 

  • A: Dynamics 365 Product Visualize
  • B: AI Builder
  • C: Business process modeler (BPM)
  • D: Entity relationship diagram (ERD)



Question 4
You need to provide the IT team and managers with a mobile solution. 
How many apps should you recommend? 

  • A: one app for all users
  • B: one app for each role
  • C: one app for each team
  • D: one app for each user



Question 5
Note: This question is part of series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
In preparation for a Dynamics 365 Sales and Dynamics 365 Customer Service implementation a client is performing a fit-gap analysis.
You need to evaluate the requirements by using a fit-gap methodology in the context of Dynamics 365 Sales and Dynamics 365 Customer Service.
Solution: Automatically create new cases from email messages sent to a generic email address and assign these cases to the service manager for the account.
Does the solution meet the goal?

  • A: Yes
  • B: No



Question 6
You are architecting a Dynamics 365 Customer Service instance for a company call center. The company has an SLA with a primary customer that requires monitoring by using KPIs.
The SLA states the following:
Support must be provided 24 hours per day, seven days a week. 
Issues must be resolved within four hours of case creation.
You need to recommend tools that will assist the client with tracking these requirements.
Which two tools should you recommend? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

  • A: enhanced SLAs with Timer Control
  • B: First Response by KPI
  • C: enhanced SLA upgrade
  • D: Resolve by KPI



Question 7
A company has the following workforce roles and responsibilities: 

 

You need to recommend the lowest-cost license type.
Which license types should you recommend? To answer, select the appropriate license in the dialog box in the answer area.
NOTE: Each correct selection is worth one point.




Question 8
An organization is implementing Dynamics 365 Customer Service.
The sales team wants to be able to customize some of the settings used in the business process flows.
You need to identify whether a business process flow will support the customizations.
Which customizations will work correctly? To answer, drag the appropriate tool to the correct data type. Each tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.




Question 9
You are the solution architect on a Dynamics 365 Customer Service implementation.
The organization requires the following for the implementation:
Define the key non-functional requirements for the customer services team.
Achieve business objectives from the future Dynamics 365 Customer Service solution.
You need to identify the top three non-functional requirements for the organization.
Which three non-functional requirements should you recommend? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

  • A: business rules to identify top customers
  • B: usability of business process flows
  • C: customer accounts administration 
  • D: time-to-load forms
  • E: solution regulatory compliance



Question 10
A company provides professional development certifications to technologists around the world. The company uses multiple call centers to support customers. The company plans to implement Dynamics 365 Customer Service.
The company must increase productivity for call center employees. The solution must meet the following requirements:
Handle multiple customer interactions at once.
Ensure that users can access information from several business applications.
Interact with customers by using the following channels: chat, phone calls, emails, and online reviews 
Implement all functionality in a single interface
You need to recommend a solution that meets the requirements of the company.
What should you recommend?

  • A: Omnichannel for Customer Service
  • B: Live Assist for Microsoft Dynamics 365 Powered by CafeX
  • C: LinkedIn connector
  • D: Unified Service Desk








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