Download Microsoft Dynamics 365 Customer Engagement Core.MB-200.Train4Sure.2020-01-29.64q.vcex

Vendor: Microsoft
Exam Code: MB-200
Exam Name: Microsoft Dynamics 365 Customer Engagement Core
Date: Jan 29, 2020
File Size: 76 KB
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Demo Questions

Question 1
You are a Dynamics 365 for Customer Service system administrator. 
Compliance standards require that entities and fields with Auditing set to On are recorded. You have configured all settings to the default settings and have set Global Auditing to On. 
You need to verify compliance standards. 
Which data items will be included in the audit log?
  1. Microsoft Office 365 activities
  2. all entities and fields
  3. entities and fields with auditing enabled
  4. user access information only
Correct answer: C
Question 2
A company identifies a new opportunity. 
Sales associates must collaborate to convert the opportunity to a sale. All associates have access to Microsoft SharePoint, but some associates do not have access to Dynamics 365 for Sales. 
You need to ensure that users can collaborate on a single platform that directly integrates with Dynamics 365 data. 
Which tool should you use?
  1. Microsoft OneDrive for Business
  2. Microsoft Skype for Business
  3. Microsoft Office 365 Delve
  4. Yammer
  5. Microsoft Office 365 Groups
Correct answer: E
Explanation:
References:https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/collaborate-with-colleagues-using-office-365-groups
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/collaborate-with-colleagues-using-office-365-groups
Question 3
You are a Dynamics 365 for Customer Service system administrator. 
A user experiences slow performance when using Dynamics 365. 
You need to check the latency of the environment. 
What should you do?
  1. Use the organization Insights tool.
  2. View the Health section of Microsoft Office 365 Admin portal.
  3. View the Power platform Admin center.
  4. Run the Dynamics 365 Diagnostics tool.
Correct answer: D
Explanation:
References:https://community.dynamics.com/365/customerservice/f/763/t/285347
References:
https://community.dynamics.com/365/customerservice/f/763/t/285347
Question 4
You are a Dynamics 365 for Customer Service system administrator.
You need to implement a Dynamics 365 portal that allows customers to perform the following tasks:
  •  Post product experience information to forums.
  •  Enter issues in an online support center.
  •  Enter ideas for future products.
Which type of portal should you implement?
  1. Partner
  2. Customer Self-Service
  3. Employee Self-Service
  4. Community
  5. Custom
Correct answer: B
Question 5
You are a Dynamics 365 for Customer Service system administrator. You create an app for the sales team. 
Members of the sales team cannot access the app. 
You need to ensure that sales team members can access the app. 
Where should you configure app permissions?
  1. Dynamics administration center
  2. Manage Roles
  3. Dynamics 365 home
  4. Security Roles
Correct answer: B
Explanation:
References:https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/manage-access-apps-security-roles
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/manage-access-apps-security-roles
Question 6
You are a Dynamics 365 for Customer Service system administrator. You create a business rule for the Case form. The business rule marks some fields as required when the Created On date field does not equal the Modified On date field. 
You activate the business rule. The form does not mark the specified fields as required when the condition is met. 
You need to determine the cause of the issue. 
What is the cause?
  1. the Created On and Modified On date fields are not included on the form.
  2. the Created On and Modified On date fields are in a hidden tab on the form.
  3. Created On and Modified On are system fields and cannot be used in business rules.
  4. the fields to be required are set to Optional at the field property level.
Correct answer: A
Explanation:
References:https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/create-business-rules-recommendations-apply-logic-form
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/create-business-rules-recommendations-apply-logic-form
Question 7
You are a Dynamics 365 for Customer Service system administrator. You create a custom entity named Buildings and add it to the Sales app. 
When a user views the Buildings form, a field for Location is missing. You create the field and add the field to the form, but the user cannot see it. 
You need to make the Location field visible to the user. 
What should you do?
  1. Add the Location field to the Buildings form.
  2. Publish customizations.
  3. Change privileges to the user’s security role.
  4. Create a new Buildings form.
Correct answer: B
Question 8
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen. 
You are a Dynamics 365 for Customer Service administrator for Contoso, Ltd. A user named Elizabeth Rice signs in to Dynamics 365 by using the following sign in name: [email protected].
After marriage, Elisabeth changes her legal name to Elisabeth Mueller. 
You need to update the sign in name for the user without losing any application history. 
Solution: Change Elisabeth’s username in the user record from Dynamics 365.
Does the solution meet the goal?
  1. Yes
  2. No
Correct answer: A
Explanation:
References:https://support.microsoft.com/en-us/help/930853/how-to-change-the-user-name-and-the-logon-name-for-a-user-record-in-mi
References:
https://support.microsoft.com/en-us/help/930853/how-to-change-the-user-name-and-the-logon-name-for-a-user-record-in-mi
Question 9
You are a Dynamics 365 for Customer Service system administrator. 
Your organization does not permit the use of custom code for solutions. 
You need to create a view that can be viewed by all users in an organization. 
Where should you create the view?
  1. Templates area
  2. System Settings
  3. App Designer
  4. Advanced Find
Correct answer: C
Explanation:
References:https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/create-edit-views-app-designer
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/create-edit-views-app-designer
Question 10
You are a Dynamics 365 Customer Service system administrator. You export a solution containing customization from the development environment and import the solution into a quality assurance environment. 
You need to allow removal of the customization and solution from the quality assurance environment. 
What should you do?
  1. Export the solution as managed.
  2. Update the publisher prefix to new.
  3. Publish all customizations.
  4. Export the solution as unmanaged.
Correct answer: D
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