Download Microsoft Dynamics 365 Customer Engagement Core.MB-200.ExamLabs.2019-03-15.34q.vcex

Vendor: Microsoft
Exam Code: MB-200
Exam Name: Microsoft Dynamics 365 Customer Engagement Core
Date: Mar 15, 2019
File Size: 284 KB
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Demo Questions

Question 1
You are a Dynamics 365 for Customer Service system administrator. 
Compliance standards require that entities and fields with Auditing set to On are recorded. You have configured all settings to the default settings and have set Global Auditing to On. 
You need to verify compliance standards. 
Which data items will be included in the audit log?
  1. Microsoft Office 365 activities
  2. all entities and fields
  3. entities and fields with auditing enabled
  4. user access information only
Correct answer: C
Question 2
A company identifies a new opportunity. 
Sales associates must collaborate to convert the opportunity to a sale. All associates have access to Microsoft SharePoint, but some associates do not have access to Dynamics 365 for Sales. 
You need to ensure that users can collaborate on a single platform that directly integrates with Dynamics 365 data. 
Which tool should you use?
  1. Microsoft OneDrive for Business
  2. Microsoft Skype for Business
  3. Microsoft Office 365 Delve
  4. Yammer
  5. Microsoft Office 365 Groups
Correct answer: E
Explanation:
References:https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/collaborate-with-colleagues-using-office-365-groups
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/collaborate-with-colleagues-using-office-365-groups
Question 3
You are a Dynamics 365 for Customer Service system administrator. You create a custom entity named Buildings and add it to the Sales app. 
When a user views the Buildings form, a field for Location is missing. You create the field, but the user cannot see it. 
You need to make the Location field visible to the user. 
What should you do?
  1. Add the Location field to the Buildings view.
  2. Publish customizations.
  3. Change privileges to the user’s security role.
  4. Create a new Buildings form.
Correct answer: B
Question 4
You are a Dynamics 365 for Customer Service system administrator. You create an app for the sales team. 
Members of the sales team cannot access the app. 
You need to ensure that sales team members can access the app. 
Where should you configure app permissions?
  1. Dynamics administration center
  2. Manage Roles
  3. Dynamics 365 home
  4. Security Roles
Correct answer: B
Explanation:
References:https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/manage-access-apps-security-roles
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/manage-access-apps-security-roles
Question 5
You are a Dynamics 365 for Customer Service system administrator. You create a business rule for the Case form. The business rule marks some fields as required when the Created On date field does not equal the Modified On date field. 
You activate the business rule. The form does not mark the specified fields as required when the condition is met. 
You need to determine the cause of the issue. 
What is the cause?
  1. the Created On and Modified On date fields are not included on the form.
  2. the Created On and Modified On date fields are in a hidden tab on the form.
  3. Created On and Modified On are system fields and cannot be used in business rules.
  4. the fields to be required are set to Optional at the field property level.
Correct answer: A
Explanation:
References:https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/create-business-rules-recommendations-apply-logic-form
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/create-business-rules-recommendations-apply-logic-form
Question 6
You are a Dynamics 365 for Customer Service system administrator. 
When a customer case is assigned to a new representative, the system must send an email to the customer to alert them about the change. 
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order. 
Correct answer: To work with this question, an Exam Simulator is required.
Question 7
You are a Dynamics 365 for Customer Service administrator. Sales team members record leads in a Microsoft Excel workbook after conferences. 
The system must prevent the addition of duplicate leads from the workbooks. 
Sales team members must be able to manually create a duplicate lead record. 
You need to configure duplicate detection settings. 
Which two actions should you perform? Each correct answer presents part of the solution. 
NOTE: Each correct selection is worth one point.
  1. Create a duplicate detection job for all active accounts.
  2. Set the value of When a record is created or updated to on.
  3. Set the value of When a record is created or updated to off.
  4. Set the value of Enable duplicate detection to off.
  5. Set the value of During import to on.
Correct answer: AE
Question 8
You export a Microsoft Excel workbook from Dynamics 365. The workbook contains 10,000 rows of data. You email the workbook and a description of the data to another user. 
The user reports that they can only see 500 rows of data. 
You need to determine why the user cannot view all the data. 
Why is the user unable view all available data?
  1. You exported a static worksheet. The user does not have the appropriate security role in Dynamics 365 to see all records.
  2. You exported a PivotTable worksheet. The user does not have the appropriate security role in Dynamics 365 to see all records.
  3. You created a chart in Dynamics 365 Customer Engagement and exported the chart.
  4. You ran a report in Dynamics 365 Customer Engagement and then saved the report as an Excel file.
Correct answer: D
Question 9
You are a Dynamics 365 for Customer Service system administrator. You create a parent entity and a child entity. The parent entity has a 1:N relationship with the child entity.
You need to ensure that when the owner changes on the parent record that all child records are assigned to the new owner. 
You need to configure the relationship behavior type. 
What should you use?
  1. Parental
  2. Restrict
  3. Referential
  4. Referential, Restrict Delete
Correct answer: A
Explanation:
References:https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/create-and-edit-1n-relationships#relationship-behavior
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/create-and-edit-1n-relationships#relationship-behavior
Question 10
You are a Microsoft 365 administrator. You create a Dynamics 365 online tenant in the environment. 
You must assign users into Office 365 security roles using the principle of least privilege. 
You need to assign security roles for users. 
Which role should you use? To answer, select the appropriate options in the answer area. 
NOTE: Each correct selection is worth one point.
Correct answer: To work with this question, an Exam Simulator is required.
Explanation:
References:https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/use-service-admin-role-manage-tenant
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/use-service-admin-role-manage-tenant
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