Proseware, Inc. is a software company.
Proseware has 5,000 employees, of which 3,500 employees work in production, 1,000 employees are development engineers, and 500 employees work in sales, marketing, and administration.
Proseware has an Enterprise Agreement (EA) that includes Microsoft Office Professional Plus, Microsoft Core Cal Suite, and Windows 10 Enterprise.
The company’s on-premises datacenter contains servers that run Windows Server Datacenter to support unlimited virtualization. Windows Server was purchased as an additional product through the EA. The company has a total of 160 Windows Server Datacenter core licenses.
Proseware identifies the following issues:
The hardware and supporting infrastructure of the on-premises datacenter is outdated.
The most experienced employees in the IT department are retired and the company fails to replace them with qualified candidates.
Proseware has the following business goals:
Use the latest technologies and products.
Ensure that all new purchases have price protection for three years.
Update the infrastructure without a large upfront investment and without tying up capital.
Outsource the management of and global migration strategy for online services while minimizing costs.
Maintain the on-premises datacenter while reducing the number of IT employees required to support it.
Leverage the existing investment in on-premises products to reduce the overall cost of online services.
Provide a modern work environment for the development engineers to work remotely and on any device while protecting the company’s intellectual property.
Proseware plans to implement the following changes:
When the current EA expires, move to equivalent Microsoft Online Services that have the highest security standards for all workloads.
Obtain a management tool for the on-premises servers.
This question requires that you evaluate the underlined text to determine if it is correct.
To meet the business goals, Proseware must convert training days into E-Learning courses.
Review the underlined text. If it makes the statement correct, select “No change is needed.” If the statement is incorrect, select the answer choice that makes the statement correct.
- A: No change is needed.
- B: Phone Support Incidents
- C: Planning Services days
- D: Premier Problem Resolution Support hours