Download ITIL Foundation (syllabus 2011).ITILFND.CertDumps.2016-07-04.180q.vcex

Vendor: ITIL
Exam Code: ITILFND
Exam Name: ITIL Foundation (syllabus 2011)
Date: Jul 04, 2016
File Size: 110 KB
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Demo Questions

Question 1
What is the name of the group that should review changes that must be implemented faster than the normal change process?
  1. Technical management
  2. Emergency change advisory board
  3. Urgent change board
  4. Urgent change authority
Correct answer: B
Question 2
Which of the following is NOT an objective of service transition?
  1. To ensure that a service can be operated, managed and supported
  2. To provide training and certification in project management
  3. To provide quality knowledge and information about services and service assets
  4. To plan and manage the capacity and resource requirements to manage a release
Correct answer: B
Question 3
Which of the following types of service should be included in the scope of service portfolio management?
  1. Those planned to be delivered
  2. Those being delivered
  3. Those that have been withdrawn from service
  1. 1 and 3 only
  2. All of the above
  3. 1 and 2 only
  4. 2 and 3 only
Correct answer: B
Question 4
The BEST description of an incident is:
  1. An unplanned disruption of service unless there is a backup to that service
  2. An unplanned interruption to service or a reduction in the quality of service
  3. Any disruption to service whether planned or unplanned
  4. Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not
Correct answer: B
Question 5
When can a known error record be raised?
  1. At any time it would be useful to do so
  2. After a workaround has been found
  1. 2 only
  2. 1 only
  3. Neither of the above
  4. Both of the above
Correct answer: D
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