Download ITIL Foundation (syllabus 2011).ITILFND.CertDumps.2016-01-26.197q.vcex

Vendor: ITIL
Exam Code: ITILFND
Exam Name: ITIL Foundation (syllabus 2011)
Date: Jan 26, 2016
File Size: 123 KB
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Demo Questions

Question 1
Which of the following BEST describes service strategies value to the business?
  1. Allows higher volumes of successful change
  2. Reduction in unplanned costs through optimized handling of service outages
  3. Reduction in the duration and frequency of service outages
  4. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
Correct answer: D
Question 2
Which two processes will contribute MOST to enabling effective problem detection?
  1. Incident and financial management
  2. Change and release and deployment management
  3. Incident and event management
  4. Knowledge and service level management
Correct answer: C
Question 3
Which of the following would be used to communicate a high level description of a major change that involved significant cost and risk to the organization?
  1. Change proposal
  2. Change policy
  3. Service request
  4. Risk register
Correct answer: A
Question 4
Which of the following should be documented in an incident model?
  1. Details of the service level agreement (SLA) pertaining to the incident
  2. Chronological order of steps to resolve the incident
  1. 1 only
  2. 2 only
  3. Both of the above
  4. Neither of the above
Correct answer: B
Question 5
Why is it important for service providers to understand patterns of business activity (PBA)?
  1. PBA are based on organizational roles and responsibilities
  2. IT service providers CANNOT schedule changes until they understand PBA
  3. Demand for the services delivered by service providers are directly influenced by PBA
  4. Understanding PBA is the only way to enable accurate service level reporting
Correct answer: C
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