M2070-740: IBM Enterprise Content Management Sales Mastery Test v3

When talking to a customer to see if Content Manager OnDemand is a good fit, what question should be asked first?

Do your Customer Service Reps (CSRs) need workflow to respond to customers?
How do CSRs access all information necessary to respond to customer questions?
How do CSRs do scanning of documents today?
Do your CSRs need Case Management?

Correct answer: B

Which of these are common use cases for OnDemand?

Customer Service, eBPP and back office reports
Case Management or Advanced Case Management
Active data, check in - check out
Scanning paper documents to start a workflow

Correct answer: A

Explanation:

Which is a key benefit of the Legacy Data Cleanup Solution?

Identifies sensitive or toxic content
Archives data according to its value
Maintains a data map of the organization
Is a DoD 5015.2 certified records repository

Correct answer: A

Explanation:

Reference: http://www.kmworld.com/Webinars/643-Cleaning-Up-Legacy-Data-an-on-ramp-to-reducing-information-risk-and-cost.htm

Which of the following would most likely appeal to the Legal role/staff within an organization?

Analytics
Archiving
Discovery
Disposal

Correct answer: B

When looking for a good candidate for Advanced Document Imaging and Branch Automation Solutions, what organization characteristics should you look for?

Large organizations in the paper-intensive industries of banking, insurance, healthcare, government and manufacturing
Widely dispersed organizations that have branches or regional offices where documents are generated or received
Organizations that process, store and distribute paper documents internally and looking to digitize and streamline costs.
All of the above

Correct answer: A

Which of these groups are OnDemands major competitors?

CA. Microsoft, SAP
ASG/Mobius, EMC, CA
Oracle, SAS, Apple
EMC, Microsoft, Oracle

Correct answer: A

Which of the following Datacap features help to eliminate expensive, error-prone manual data entry problems associated with document imaging?

Keyword search
Optical character recognition (OCR) and text analytics
Math calculations
All of the above

Correct answer: B

Explanation:

Reference: http://pic.dhe.ibm.com/infocenter/classify/v8r8/index.jsp?topic=%2Fcom.ibm.classify.admin.doc%2Fc_AG_datacap_int.htm

Customers that require Social Tools like blogs and wikis and Back-office ECM solutions also need:

IBM Content Navigator
IBM Connections Enterprise Content Edition
IBM Connections Content Manager
IBM WebSphere Portal

Correct answer: C

How does Datacap software assure that a new application has been entirely filled-in?

Datacap verification checks can review that data is populated in all key fields. If missing, it sends an email to branch personnel before the customer has left the branch
Datacap sends the file overseas to a team of verifiers who comb through each application
Datacap rules will not allow a document to be scanned unless it is filled in
Datacap provides a step-by-step guide for the customer to follow when filling in the form

Correct answer: A

What is IBM's market position in ECM?

Number 1 with 13% market share
Number 2 with 5% market share
Number 3 with 3% market share
Number 4 with 2% market share

Correct answer: A

Explanation:

Reference: https://www.google.com.pk/url?sa=t&rct=j&q=&esrc=s&source=web&cd=5&cad=rja&uact=8&ved=0CCgQFjAE&url=https%3A%2F%2Fwww.ibm.com%2Fdeveloperworks%2Fcommunity%2Ffiles%2Fform%2Fanonymous%2Fapi%2Flibrary%2Fd6c6d9bf-82b9-4978-b4e2-0f85f0ca3207%2Fdocument%2F360bd707-81b7-464b-bc62-c857f50644bf%2Fmedia%2FECM_WhyIBMECM.pdf&ei=ytGTVaasOIjiUfTHh6AP&usg=AFQjCNGeYanTy8R7HWhFrES8RgUGFszoDQ&sig2=WwEaqFyYdltkvlYm2hH17g (page 4)