Download Blueworks Live IBM Business Process Manager Express or Standard Edition, V8.0 BPM Analysis.C9550-275.TestKing.2018-12-05.23q.vcex

Vendor: IBM
Exam Code: C9550-275
Exam Name: Blueworks Live IBM Business Process Manager Express or Standard Edition, V8.0 BPM Analysis
Date: Dec 05, 2018
File Size: 1 MB
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Demo Questions

Question 1
A BPM analyst is modeling the process for acquiring membership at a club. The BPN analyst interviewed the front office supervisor, who provided the following description of the first activity “Enter Application”:
“One of our receptionists receives a paper application from a potential client, an applicant. the receptionist first looks up the client’s name and address to see if it exists in our system, then enters the information from the paper application into the system, and assigns a membership number to the application. When the application entry is complete, the receptionist sends it to the manager for an initial review.” 
The BPM analyst has created the discovery map and now needs to enter information from the above description into the Details fields in Blueworks Live for the activity “Enter Application”. 
For the activity “Enter Application”, who is the Supplier?
  1. Manager
  2. Applicant
  3. Receptionist
  4. Front Office Supervisor
Correct answer: B
Question 2
On a project, the BPM analyst defined the following to identify the Key Performance Indicator (KPI):
  • The goal of the project was to improve the efficiency of the process. 
  • The concern was that the process was not fast enough. 
  • The Critical to Quality (CTQ) was the speed of the process. 
  • The client was interested in the cycle time of the process. 
  • The time stamps at the beginning and at the end of the process are captured. 
Which step did the BPM analyst fail to perform in identifying the KPI?
  1. Know the client objectives
  2. Know how to define the client’s KPI
  3. Know the process decision makers
  4. Know the client’s Service Level Agreements (SLAs)
Correct answer: C
Question 3
A BPM analyst is documenting process problems during a discovery session. 
As a problem is raised. what are the two key factors the BPM analyst needs to capture about each problem to be able to prioritize them later?
  1. The solution to the problem.
  2. When the problem first occurred and how often it occurred in each milestone.
  3. Severity and frequency of the problem at the process, milestone, or activity level.
  4. Who is the participant when the problem occurs and what other tasks does that participant complete.
Correct answer: C
Question 4
A BPM analyst conducting interviews with the participants of a business process. 
What feedback about the process should the BPM analyst look out for that might not be obvious in an as-is process diagram?
  1. Excessive reviews
  2. Too many participants
  3. Identification of bottlenecks
  4. Not enough system automation
Correct answer: C
Question 5
A company that processes applications has been using IBM Business Process Manager V8.0 over the last year. The company has asked IBM to analyze its processes in production because it wants to continue improving its processes. The IBM BPM team sends a BPM analyst.  
What should the BPM analyst do?
  1. Use the Discovery View in Blueworks Live to perform inspection on the process.
  2. Use the Analyze feature in Blueworks Live to perform Historical and Simulation Analysis.
  3. Use the Optimizer in IBM Business Process Manager V8.0 to perform Historical and Simulation Analysis.
  4. Use the Process Inspector in IBM Business Process Manager V8.0 to perform inspection on the process.
Correct answer: C
Question 6
A company needs to improve their hiring process and hired a BPM analyst their current process. The analyst completed documenting the current state process of submitting the hiring request (refer to the process diagram below) and did a “Value-Add” analysis with the process stakeholders. 
Identify the “business Value Add” activities in this process. 
  
  1. “Inform Dept. of Labor”
  2. “Terminate the application”
  3. “Post the position in job websites”
  4. “Complete the hiring request form correctly”
Correct answer: A
Question 7
A new employee just started working with a company and only received their laptop in week 4. 
The BPM analyst investigated the cause:
  • Equipment was not ordered until week 2. 
  • The manager did not complete the new hire checklist. 
  • The manager did not know how to access the checklist. 
  • No one communicated to the manager how to access the checklist. 
  • No communication plan for the on-boarding process. 
  • The root cause of the initial problem was that no one communicated to the manager there was a checklist. 
Which tool did the BPM analyst use in order to find out the root cause?
  1. 5 Whys
  2. 5 Whats
  3. 5 Whens
  4. 5 Whos
Correct answer: A
Question 8
A company needs to improve their Hiring Process and hired a BPM analyst to analyze their current process. The analyst completed documenting the current state process of submitting the hiring request (refer to the process diagram below) and did a “Value-Add” Analysis with the process stakeholders. 
Identify the “Non-Value Add” activities in this process. 
  
  1. “Inform Dept. of labor” & “Terminate the application”
  2. “Inform Dept. of Labor” & “Check to make sure budget is available”
  3. “Complete the hiring request form correctly” & “Terminate the application”
  4. “Complete the hiring request form correctly” & “Check to make sure budget is available”
Correct answer: D
Question 9
A BPM analyst is helping to identify and select the appropriate solution for process improvement in a large BPM project. 
What are the business levers the BPM analyst should focus on?
  1. Policy, technology, Organization and People
  2. Policy, Data, Organization and People
  3. Process, Technology, Organization and People
  4. Process, Data, organization and People
Correct answer: C
Question 10
A security company provides background checks on individuals as a service. Based on various criteria, a customer’s request can have a different priority to receive a better level of service response time. Whether the background check passes or fails should not impact the service level. Request with a high priority need to be addresses within the same business day, those with a medium priority can take up to 3 days to process, and those with a low priority must be responded to within 5 business days. 
The security company is currently updating the background check process and wants to define some performance measurements to ensure customers are receiving the service level they are paying for. 
How should the BPM analyst define the measurements to meet these requirements?
  1. Calculate the rate of background check passes per day per priority to determine the service level agreement.
  2. Count the number of background check failures for each priority and calculate the difference from the service level agreement.
  3. Capture the times to start and complete the background check, calculate the duration and compare it to the service level agreement by priority.
  4. Capture the times to start and complete the background check, calculate the service level agreement for each priority and compare it to the times.
Correct answer: C
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