Download GCP8-System Consultant, Genesys WFM.GE0-806.VCEplus.2020-02-07.85q.vcex

Vendor: Genesys
Exam Code: GE0-806
Exam Name: GCP8-System Consultant, Genesys WFM
Date: Feb 07, 2020
File Size: 649 KB
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Demo Questions

Question 1
Which of the following automatically synchronizes configuration data, collects historical data, and provides real-time agent-adherence information to users of WFM web for Supervisors?
  1. WFM Server
  2. WFM Data Aggregator
  3. WFM Builder
  4. WFM Synchroserver
Correct answer: B
Question 2
Which of the following is responsible for building WFM schedules?
  1. WFM Server
  2. WFM Data Aggregator
  3. WFM Builder
  4. WFM Scheduler
Correct answer: D
Question 3
Which are primary elements of workforce management provided by Genesys WFM?
  1. Service Factor
  2. Forecasting
  3. Scheduling
  4. Adherence
  5. Mobile Tracking
Correct answer: B
Explanation:
Reference: http://docs.genesys.com/Documentation/WM/8.5.0/Admin/Forecasting
Reference: http://docs.genesys.com/Documentation/WM/8.5.0/Admin/Forecasting
Question 4
Which of the following Genesys documentation will answer questions regarding sizing the WFM Database?
  1. Genesys 8.0 Supported Operating Systems and Database Reference Manual
  2. WFM 8.x Administrator's Guide
  3. Genesys 8.x Database sizing Estimator
  4. WFM Installation Manual
Correct answer: B
Explanation:
Reference: http://www.genesys.com/resources/training/certification/Exam_Study_Guide_GCP8_CWFM.pdf
Reference: http://www.genesys.com/resources/training/certification/Exam_Study_Guide_GCP8_CWFM.pdf
Question 5
Which of the WFM Applications below connects to the Stat Server in order to receive Real-Time Adherence information from Genesys?
  1. WFM Builder
  2. WFM Configuration Utility
  3. WFM Web
  4. WFM Data Aggregator
Correct answer: B
Explanation:
Reference: http://www.genesys.com/resources/pdfs/certification-details-gcp7-cwfm.pdf
Reference: http://www.genesys.com/resources/pdfs/certification-details-gcp7-cwfm.pdf
Question 6
Which two actions can you perform using the WFM Configuration Utility? (Choose two.)
  1. Modify schedule
  2. Create a Report
  3. Create a shift
  4. Change access rights to scheduling module
Correct answer: AC
Question 7
Which are possible methods of WFM Server load balancing? (Choose two.)
  1. Processor balancing
  2. Memory balancing
  3. Host balancing
  4. Third-party load-balancer
Correct answer: BD
Question 8
Which WFM Server can be set up to act as a Locator?
  1. WFM Server
  2. Only the Primary WFM server
  3. Only the Master WFM server
  4. Only the Back up WFM Server 
Correct answer: D
Question 9
What is the maximum size of the database you have backup using the WFM DB Utility?
  1. 1GB
  2. 2GB
  3. 1TB
  4. 1PB
Correct answer: B
Explanation:
Reference: http://docs.genesys.com/Documentation/WM/8.1.2/Admin/MgmtDBU
Reference: http://docs.genesys.com/Documentation/WM/8.1.2/Admin/MgmtDBU
Question 10
Which of the fallowing can be configured to send (through a customer-supplied SMTP server) E-mail notifications to agents and supervisors?
  1. WFM SMTPServer
  2. WFM MailServer
  3. WFM Builder
  4. WFM Daemon
Correct answer: C
Explanation:
Reference: http://docs.genesys.com/Documentation/WM/latest/Admin/Components
Reference: http://docs.genesys.com/Documentation/WM/latest/Admin/Components
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