Download GCP8-System Consultant, Genesys WFM.GE0-806.Prep4Sure.2019-12-16.51q.vcex

Vendor: Genesys
Exam Code: GE0-806
Exam Name: GCP8-System Consultant, Genesys WFM
Date: Dec 16, 2019
File Size: 470 KB
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Demo Questions

Question 1
Which of the following is responsible for building WFM schedules?
  1. WFM Server
  2. WFM Data Aggregator
  3. WFM Builder
  4. WFM Scheduler
Correct answer: D
Question 2
Which of the WFM Applications below connects to the Stat Server in order to receive Real-Time Adherence information from Genesys?
  1. WFM Builder
  2. WFM Configuration Utility
  3. WFM Web
  4. WFM Data Aggregator
Correct answer: B
Explanation:
Reference: http://www.genesys.com/resources/pdfs/certification-details-gcp7-cwfm.pdf
Reference: http://www.genesys.com/resources/pdfs/certification-details-gcp7-cwfm.pdf
Question 3
Which two actions can you perform using the WFM Configuration Utility? (Choose two.)
  1. Modify schedule
  2. Create a Report
  3. Create a shift
  4. Change access rights to scheduling module
Correct answer: AC
Question 4
Which are possible methods of WFM Server load balancing? (Choose two.)
  1. Processor balancing
  2. Memory balancing
  3. Host balancing
  4. Third-party load-balancer
Correct answer: BD
Question 5
Which WFM Server can be set up to act as a Locator?
  1. WFM Server
  2. Only the Primary WFM server
  3. Only the Master WFM server
  4. Only the Back up WFM Server
Correct answer: D
Question 6
What is the maximum size of the database you have backup using the WFM DB Utility?
  1. 1GB
  2. 2GB
  3. 1TB
  4. 1PB
Correct answer: B
Explanation:
Reference: http://docs.genesys.com/Documentation/WM/8.1.2/Admin/MgmtDBU
Reference: http://docs.genesys.com/Documentation/WM/8.1.2/Admin/MgmtDBU
Question 7
Which of the following Web servers are supported for WFM database? (Choose two.)
  1. MS Internet Information Server
  2. IBM web sphere
  3. JBOSS AS
  4. Apache Tomcat
Correct answer: B
Explanation:
Reference: http://docs.genesys.com/MoreDocs/Template:SOE_Workforce_Management
Reference: http://docs.genesys.com/MoreDocs/Template:SOE_Workforce_Management
Question 8
When a call arrives on a Routing Point and needs to be delivered to an Agent with a specific skill, which Genesys Solution actually decides who will receive the call?
  1. Workforce Management
  2. Outbound Contact
  3. Universal Routing
  4. Solution Reporting
Correct answer: A
Explanation:
Reference: http://docs.genesys.com/Documentation/Composer/8.1.3/Help/RoutingFAQs
Reference: http://docs.genesys.com/Documentation/Composer/8.1.3/Help/RoutingFAQs
Question 9
How are agents linked to activities?
  1. As a member of a special Agent Group defined on an Activity
  2. By defining a skill and level on an Activity
  3. Manually in WFM configuration utility
  4. Manually in Genesys Administrator
Correct answer: C
Question 10
Secure Socket Layer (SSL) may be used to encrypt the WFM Web connection to which of the following? (Choose two.)
  1. WFM web for Supervisors
  2. WFM Web for Agents
  3. WFM Configuration utility
  4. WFM Database
Correct answer: BD
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