Download Genesys Cloud Certified Professional - Reporting and Analytics.GCP-GC-REP.VCEplus.2021-06-16.35q.vcex

Vendor: Genesys
Exam Code: GCP-GC-REP
Exam Name: Genesys Cloud Certified Professional - Reporting and Analytics
Date: Jun 16, 2021
File Size: 21 KB
Download Exam

How to open VCEX files?

Files with VCEX extension can be opened by ProfExam Simulator.

Download
ProfExam Simulator

Purchase
Coupon: EXAMFILESCOM

Discount: 20%

ProfExam Simulator ProfExam Simulator ProfExam Simulator ProfExam Simulator ProfExam Simulator

Demo Questions

Question 1
Which definition matches the performance view for Agents?
  1. Used to monitor real-time contact center metrics.
  2. Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
  3. Used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
  4. Used to view historical data only.
  5. Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.
Correct answer: C
Question 2
Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?
  1. Agent Metrics Report
  2. Agent Activity Summary Report
  3. Agent Login-Logout Details Report
  4. Agent Quality Details Report
Correct answer: B
Explanation:
Reference: https://help.mypurecloud.com/articles/agent-activity-summary-report/
Reference: https://help.mypurecloud.com/articles/agent-activity-summary-report/
Question 3
Which view displays current metrics and information about the queues if you have a membership?
  1. Queues Activity
  2. Queues Performance
  3. My Queues Activity
  4. Queues
Correct answer: A
Explanation:
Reference: https://help.mypurecloud.com/articles/my-queues-activity-view/
Reference: https://help.mypurecloud.com/articles/my-queues-activity-view/
Question 4
What will be the agent’s user status in the interaction view when you change an agent’s queue status from On Queue to Off Queue?
  1. Available
  2. Busy
  3. Away
  4. Break
Correct answer: D
Explanation:
Reference: https://help.mypurecloud.com/articles/onqueue-offqueue/
Reference: https://help.mypurecloud.com/articles/onqueue-offqueue/
Question 5
Sam wants to install the reporting app on his iPad for accessing the metrics. Help him by choosing the right one.
  1. Genesys Cloud Admin
  2. Genesys Cloud User
  3. Genesys Cloud Reporting
  4. Genesys Cloud Supervisor
Correct answer: C
Question 6
You just ran the Queue Metrics Interval report and unsure how the average speed of answer (ASA) was calculated. 
Where can you find this information for Genesys Cloud Contact Center?
  1. Resource Center
  2. Google
  3. Contact Center User Manual
  4. CIC Data Dictionary  
Correct answer: A
Question 7
Which of the following metrics are only related to Inbound interactions handled by a queue? (Choose five.)
  1. Offer
  2. Answer%
  3. Service Level%
  4. ASA
  5. Avg Handler
  6. Avg Wait
  7. Hold
  8. Transfer
Correct answer: ABCDF
Explanation:
Reference: https://developer.genesys.cloud/forum/t/asa-calculation-queues-report/4940
Reference: https://developer.genesys.cloud/forum/t/asa-calculation-queues-report/4940
Question 8
What is the time interval for tracking metrics in Genesys Cloud?  
  1. 20 mins 
  2. 30 mins
  3. 40 mins  
  4. 10 mins
Correct answer: B
Explanation:
Reference: https://developer.genesys.cloud/api/rest/v2/analytics/metrics
Reference: https://developer.genesys.cloud/api/rest/v2/analytics/metrics
Question 9
Which of the following statements are true? (Choose three.)
  1. A queue report only counts interactions handled by an agent.
  2. An Abandon is an interaction that disconnects before an agent handles it.
  3. An agent-based report counts any interactions an agent worked with.
  4. Each report contains a pre-defined set of metrics.
  5. Reports can be created and then configured.
Correct answer: BDE
Explanation:
 
 
Question 10
What will happen if too many reports run at the same time?
  1. Reports run successfully
  2. Reports will fail to run
  3. Partial Reports will run
Correct answer: B
Explanation:
Reference: https://help.mypurecloud.com/articles/troubleshoot-reports/
Reference: https://help.mypurecloud.com/articles/troubleshoot-reports/
CONNECT US
HOW TO OPEN VCE FILES

Use VCE Exam Simulator to open VCE files
Avanaset

HOW TO OPEN VCEX AND EXAM FILES

Use ProfExam Simulator to open VCEX and EXAM files
ProfExam Screen

ProfExam
ProfExam at a 20% markdown

You have the opportunity to purchase ProfExam at a 20% reduced price

Get Now!