Download Exin.ITIL.v1-0.1e.294q.vcex

Exam V3 Foundation
Number ITIL
File Name Exin.ITIL.v1-0.1e.294q.vcex
Size 187 Kb
Posted November 08, 2017

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Demo Questions

Question 1

Which role is responsible for carrying out the activities of a process?


  • A: Process owner
  • B: Change manager
  • C: Service manager
  • D: Process practitioner
Question 2

Which process or function is responsible for monitoring activities and events in the IT infrastructure?


  • A: Service level management
  • B: IT operations management
  • C: Capacity management
  • D: Incident management
Question 3

Which of the following options is a hierarchy that is used in knowledge management?


  • A: Wisdom – Information – Data – Knowledge
  • B: Data – Information – Knowledge – Wisdom
  • C: Knowledge – Wisdom – Information – Data
  • D: Information – Data – Knowledge – Wisdom
Question 4

At which stage of the service lifecycle should the processes necessary to operate a new service be defined?


  • A: Service design: Design the processes
  • B: Service strategy: Develop the offerings
  • C: Service transition: Plan and prepare for deployment
  • D: Service operation: IT operations management
Question 5

Why are public frameworks, such as ITIL, attractive when compared to proprietary knowledge?


  • A: Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
  • B: Public frameworks are always cheaper to adopt
  • C: Public frameworks are prescriptive and tell you exactly what to do
  • D: Proprietary knowledge has been tested in a wide range of environments



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