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Exam ITIL Foundation
Number ITIL-F
File Name Exin.ITIL-F.v15-0.2016-06-03.1e.140q.vcex
Size 83 Kb
Posted July 24, 2018
Downloaded 2



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Demo Questions

Question 1
Which is the correct definition of a customer facing service?

  • A: One which directly supports the business processes of customers
  • B: A service that cannot be allowed to fail
  • C: One which is not covered by a service level agreement
  • D: A service not directly used by the business



Question 2
What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?

  • A: Employers
  • B: Stakeholders
  • C: Regulators
  • D: Accreditors



Question 3
Why are public frameworks, such as ITIL, attractive when compared to proprietary knowledge?

  • A: Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
  • B: Public frameworks are always cheaper to adopt
  • C: Public frameworks are prescriptive and tell you exactly what to do
  • D: Proprietary knowledge has been tested in a wide range of environments



Question 4
What should a service always deliver to customers?

  • A: Applications
  • B: Infrastructure
  • C: Value
  • D: Resources



Question 5
Which one of the following is NOT a characteristic of a process?

  • A: It is measurable
  • B: It delivers specific results
  • C: It responds to specific events
  • D: It structures an organization









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