Download IT Service Management Foundation based on ISO - IEC 20000.EX0-115.BrainDumps.2019-05-03.80q.vcex

Vendor: Exin
Exam Code: EX0-115
Exam Name: IT Service Management Foundation based on ISO / IEC 20000
Date: May 03, 2019
File Size: 54 KB
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Demo Questions

Question 1
What is known as a temporary solution that enables the user to continue working?
  1. Known Error
  2. Request For Change (RFC)
  3. Service Request
  4. Workaround
Correct answer: D
Question 2
Through which process does the implementation of new or changed services, including closure of a service, need to be planned and approved?
  1. Business Relationship Management
  2. Change Management
  3. Release Management
  4. Service Level Management
Correct answer: B
Question 3
Different types of events are reported to the Service Desk. Which event is an incident?
  1. Information about the rollout of a specific application
  2. A notification that a new toner cartridge has just been installed in a printer
  3. A report that the printer is not working
  4. A request for the installation of a new bookkeeping package
Correct answer: C
Question 4
What is a Configuration Baseline?
  1. A benchmark of the service provider's capability
  2. A configuration audit report
  3. A snapshot of the state of an IT Service or individual Configuration Item (CI) at a point in time
  4. The change requests allocated to a release
Correct answer: C
Question 5
Deming proposed a system of continuous improvement. 
Which four activities does this system involve?
  1. Plan. Do. Check and Act
  2. Plan. Do. Evaluate and Act
  3. Plan. Perform. Audit and Improve
  4. Plan. Perform. Evaluate and Act
Correct answer: A
Question 6
In recent months at a transport company with 1500 desktops, dozens of requests have been received for expansion of the internal memory because its size has proven to be insufficient. 
Which process should have prevented this from happening?
  1. Capacity Management
  2. Service Level Management
  3. Configuration Management
  4. Availability Management
Correct answer: A
Question 7
Which process includes the responsibility of recovering the service as quickly as possible?
  1. Availability Management
  2. IT Service Continuity Management
  3. Incident management
  4. Problem Management
Correct answer: C
Question 8
Which process or function is responsible for supplying first-line support and assistance in daily use of IT services'?
  1. Availability Management
  2. Incident Management
  3. Service Desk
  4. Service Level Management
Correct answer: C
Question 9
What does the term "Integrity" mean in the context of Information Security Management?
  1. Protecting the information against unauthorized use
  2. Monitoring the access to information
  3. The accuracy, completeness and correctness of the information
  4. Screening the support staff on their loyalty to the IT organization
Correct answer: D
Question 10
Which process or function has the responsibility of distributing information to users?
  1. Change Management
  2. Customer Relationship Management
  3. Incident Management
  4. Service Desk
Correct answer: D
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