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Exam Designing Cisco Unified Contact Center Enterprise
Number 600-455
File Name Designing Cisco Unified Contact Center Enterprise (UCCED).CertDumps.600-455.2019-08-15.1e.80q.vcex
Size 665 Kb
Posted August 15, 2019
Downloads 25

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Demo Questions

Question 1
In a Cisco Unified Contact Center Enterprise deployment with geographically redundant central controllers, a new site is added with new redundancy requirements for Administration. Which option is the recommended configuration?

  • A: 1 - Primary AW, 1 - Secondary AW
  • B: 1 - Primary AW, 1 - Administration Client
  • C: 1 - Secondary AW, 1 - Administration Client
  • D: 2 - Primary Administration Client, 1 - Secondary Administration Client

Question 2
Which two features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose two.)

  • A: agent to agent transfer
  • B: Cisco Extension Mobility for agents
  • C: call queuing
  • D: CTI data on Cisco Agent Desktop screen pop

Question 3
In Cisco UCCE, what is the reference design for vmnic configuration on UCS Tested Reference Configuration (TRCs)?

  • A: An active-standby scheme.
  • B: With UCS B, use only active-active scheme with Fabric Interconnect switch (FI).
  • C: Either Mode (active-active or active-standby) with Nexus 1000v.
  • D: An active-active non-failover ride scheme.

Question 4
Which are the three minimum components required in a Cisco Unified CVP VXML "standalone" deployment model? (Choose three.)

  • A: Cisco Unified CVP reporting server
  • B: Cisco Unified CVP Call Studio
  • C: Cisco Unified CVP VXML Server
  • D: VXML virtual voice browser
  • E: VRU peripheral gateway
  • F: Egress voice gateway

Question 5
Which two features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose two.)

  • A: Load balancing outbound calls.
  • B: Secure communication using flow around mode.
  • C: Normalize SIP messages using SIP profiles.
  • D: Silent Monitor inbound voice calls.
  • E: Record calls by forking the media.

Question 6
In Cisco Finesse, which two workflow action types can be configured via the administration page?
(Choose two.)

  • A: HTTP Request
  • B: Timer Action
  • C: Scheduled Call Back
  • D: Browser Pop
  • E: Run Macro

Question 7
Which statement about the Cisco UCCE solution in the virtualized environment is true?

  • A: VMware NIC teaming whether in active-active or active-standby configuration on the UCS B/C series is supported.
  • B: Nexus 1000V virtual distributed switch can be used but only for 500 agent deployment model.
  • C: Cisco UCS VIC can be used on UCS C series TRC models.
  • D: Spec-based virtualized servers based on Intel E5 26xx CPU family at speed 2.40 GHz is supported.

Question 8
In Cisco Finesse 10.0(x), which is the last operation a supervisor needs to perform in order to intercept the call?

  • A: after a supervisor has transferred the call
  • B: after a supervisor has selected a talking agent for monitoring
  • C: after a supervisor has started monitoring a call
  • D: after a supervisor has barged into a call

Question 9
Under which circumstance(s), can the Public/Visible network share the WAN with the Private network in the Cisco UCCE Clustering over the WAN deployments?

  • A: SONET WAN with multiple edge devices per Data Center to connect to the SONET ring.
  • B: Under no circumstances.
  • C: MPLS WAN with a single edge device per Data Center that connects to multiple 1 Gbps WAN circuits and the failover between the WAN circuits is less than 500 ms.
  • D: MPLS WAN with multiple 1 Gbps WAN circuits and a fast 100 ms Round Trip latency between Data Centers.

Question 10
Which two features does the SIP Proxy provide when deployed with Cisco UCCE, Cisco Unified CVP? (Choose two.)

  • A: demarcation point between networks
  • B: centralized dial plan
  • C: SIP VXML voice browser
  • D: N+1 or N:N redundancy
  • E: load balancer for HTTP and SIP


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