Download Implementing Cisco Contact Center Enterprise Chat and Email.500-445.VCEplus.2022-12-10.56q.vcex
| Vendor: | Cisco |
| Exam Code: | 500-445 |
| Exam Name: | Implementing Cisco Contact Center Enterprise Chat and Email |
| Date: | Dec 10, 2022 |
| File Size: | 28 KB |
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Demo Questions
Question 1
How is Chat Watchdog Interval used?
- to control the time interval after which a chat activity is tagged as abandoned if an agent could not accept it
- to control the time interval after which a chat activity is tagged as abandoned if it could not get any response from UCCE
- to control the time interval after which a chat activity is tagged as abandoned if it could not be routed to UCCE
- to control the time interval after which a chat activity is tagged as abandoned if it could not be assigned to an agent
Correct answer: D
Question 2
What are two specifications for reporting templates? (Choose two.)
- The availability of templates is controlled by licenses.
- A user can only create ten reports per template.
- Only one report can be created per template.
- Any number of reports can be created from a template.
- Templates can be deleted.
Correct answer: AD
Question 3
What is the limit of concurrent agents per application server?
- 400
- 600
- 1200
- 1800
Correct answer: D
Question 4
In which two ways are chats transferred? (Choose two.)
- Only open chat activities in which the customer has not left the chat session can be transferred.
- Chats can be transferred to departments directly.
- Agents can transfer the chat activities based on the Maximum Task limit setting.
- Agents have unlimited transfers of chat activity.
- Only one chat activity can be transferred at a time.
Correct answer: AE
Question 5
Which LDAP URL allows configuration in the properties pane under SSO configuration?
- Ldap://idap_server:3269
- Ldap://idap_server:80
- Ldap://idap_server:443
- Ldap://idap_server:3268
Correct answer: B
Question 6
Which CLI command verifies the authenticity and integrity of a downloaded ISO?
- Openssl dgst -sha512 -keyform der -verify <public key.der> -signature <ISO image.iso.signature><ISO Image>
- Openssl dst -sha256 -keyform der -verify <public key.der> -signature <ISO image.iso.signature><ISO Image>
- Openssl dst -sha512 -keyform der -verify <public key.der> -signature <ISO image.iso.signature><|SO Image>
- Openssl dgst -sha256 -keyform der -verify <public key.der> -signature <ISO image.iso.signature><ISO Image>
Correct answer: D
Question 7
Which process scans content and applies regular expressions to mask the sensitive information?
- Data leak prevention
- Data masking
- Data filtering
- Data scanning
Correct answer: B
Question 8
Which two types of data does a file server store? (Choose two.)
- application files
- application log files
- error log files
- system files
- report templates
Correct answer: AD
Question 9
Which two media classes require configuration to be used in Enterprise Chat and Email? (Choose two.)
- ECE_Default_Queue
- ECE_activity
- ECE_Inbound
- ECE_Email
- ECE_Chat
Correct answer: AE
Question 10
What is the formula for a standardized agent count for email?
- Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 10
- Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 6
- Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 20
- Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 4
Correct answer: C
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