Download Advanced Administration and Reporting of Contact Center Enterprise.500-443.VCEplus.2023-09-21.49q.vcex

Vendor: Cisco
Exam Code: 500-443
Exam Name: Advanced Administration and Reporting of Contact Center Enterprise
Date: Sep 21, 2023
File Size: 191 KB

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Demo Questions

Question 1
What are two ways to access the Bulk Import Tool? (Choose two.)
  1. SPOG
  2. CUCM
  3. Bulk Import Webpage
  4. CCE Web Administration
  5. ICMDBA
Correct answer: AC
Explanation:
A One of the ways to access the Bulk Import Tool is through SPOG, as it provides a web-based interface for launching and configuring the tool. C Another way to access the Bulk Import Tool is through Bulk Import Webpage, as it provides a direct URL for accessing the tool without going through SPOG. Reference = [Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.5(1)], page 109
A One of the ways to access the Bulk Import Tool is through SPOG, as it provides a web-based interface for launching and configuring the tool. C Another way to access the Bulk Import Tool is through Bulk Import Webpage, as it provides a direct URL for accessing the tool without going through SPOG. Reference = [Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.5(1)], page 109
Question 2
What are two Bulk Import Tool 'Template' Options to perform Administration Tasks? (Choose two.)
  1. Call Type
  2. Extended Call Variable
  3. Call routes
  4. Skill Groups
  5. User
Correct answer: AD
Explanation:
A One of the Bulk Import Tool 'Template' Options to perform Administration Tasks is Call Type, as it allows the administrator to create or update multiple call types in bulk. D Another Bulk Import Tool 'Template' Option to perform Administration Tasks is Skill Groups, as it allows the administrator to create or update multiple skill groups in bulk. Reference = [Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.5(1)], page 110
A One of the Bulk Import Tool 'Template' Options to perform Administration Tasks is Call Type, as it allows the administrator to create or update multiple call types in bulk. D Another Bulk Import Tool 'Template' Option to perform Administration Tasks is Skill Groups, as it allows the administrator to create or update multiple skill groups in bulk. Reference = [Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.5(1)], page 110
Question 3
What are two use cases of the PCCE Bulk Import Tool? (Choose two.)
  1. changes to an individual outbound dialer record
  2. create API usage for plugins
  3. changes to a Script record
  4. create multiple new Agents
  5. Agent Skill Groups change between shifts
Correct answer: DE
Explanation:
D One of the use cases of the PCCE Bulk Import Tool is to create multiple new Agents, as it allows the administrator to import agent data from a CSV file and assign them to teams and skill groups. E Another use case of the PCCE Bulk Import Tool is to change Agent Skill Groups between shifts, as it allows the administrator to update agent skill group associations based on different schedules and requirements. Reference = [Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.5(1)], page 109
D One of the use cases of the PCCE Bulk Import Tool is to create multiple new Agents, as it allows the administrator to import agent data from a CSV file and assign them to teams and skill groups. E Another use case of the PCCE Bulk Import Tool is to change Agent Skill Groups between shifts, as it allows the administrator to update agent skill group associations based on different schedules and requirements. Reference = [Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.5(1)], page 109
Question 4
What are two operations supported by the Agent Bulk Import Tool? (Choose two.)
  1. Update
  2. Create
  3. Add
  4. Subtract
  5. Replace
Correct answer: AB
Explanation:
A One of the operations supported by the Agent Bulk Import Tool is Update, as it allows the administrator to modify existing agent records in bulk. B Another operation supported by the Agent Bulk Import Tool is Create, as it allows the administrator to add new agent records in bulk. Reference = [Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.5(1)], page 111
A One of the operations supported by the Agent Bulk Import Tool is Update, as it allows the administrator to modify existing agent records in bulk. B Another operation supported by the Agent Bulk Import Tool is Create, as it allows the administrator to add new agent records in bulk. Reference = [Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.5(1)], page 111
Question 5
Which two data sources are created in CUIC by default once the installation is completed? (Choose two.)
  1. CUIC Data Source
  2. Live Data Streaming Data Source
  3. Real-Time Streaming Source
  4. HDS Data Source
  5. CVP Reporting Data Source
Correct answer: AB
Explanation:
A One of the data sources that are created in CUIC by default once the installation is completed is CUIC Data Source, as it connects to the CUIC database that stores report definitions and user information. B Another data source that is created in CUIC by default once the installation is completed is Live Data Streaming Data Source, as it connects to the Live Data service that provides real-time data for reports and dashboards. Reference = [Cisco Unified Intelligence Center Installation and Upgrade Guide Release 12.5(1)], page 11; [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 8
A One of the data sources that are created in CUIC by default once the installation is completed is CUIC Data Source, as it connects to the CUIC database that stores report definitions and user information. B Another data source that is created in CUIC by default once the installation is completed is Live Data Streaming Data Source, as it connects to the Live Data service that provides real-time data for reports and dashboards. Reference = [Cisco Unified Intelligence Center Installation and Upgrade Guide Release 12.5(1)], page 11; [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 8
Question 6
How many roles are available to be assigned to a CUIC user?
  1. 5
  2. 6
  3. 7
  4. 8
Correct answer: C
Explanation:
The number of roles that are available to be assigned to a CUIC user is seven. They are:Administrator, Report Designer, Report Definition Designer, Value List Collection Designer, Dashboard Designer, User Group Manager, and User. Reference = [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 9
The number of roles that are available to be assigned to a CUIC user is seven. They are:
Administrator, Report Designer, Report Definition Designer, Value List Collection Designer, Dashboard Designer, User Group Manager, and User. Reference = [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 9
Question 7
What is the role of CVP in UCCE/PCCE?
  1. interface between CUBE and UCCE/PCCE
  2. queuing and self-service IVR
  3. call routing brain of PCCE/UCCE
  4. plays IVR Prompts to Callers
Correct answer: B
Explanation:
The role of CVP in UCCE/PCCE is queuing and self-service IVR, as it provides voice response applications that can interact with callers, collect information, and queue calls for treatment by agents or other destinations. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 9
The role of CVP in UCCE/PCCE is queuing and self-service IVR, as it provides voice response applications that can interact with callers, collect information, and queue calls for treatment by agents or other destinations. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 9
Question 8
What is the role of a private network in UCCE/PCCE?
  1. provides configuration updates from Logger to AW
  2. keeps each side of the duplex pair in sync
  3. replicates data from PG to Router
  4. communicates with the public network
Correct answer: B
Explanation:
The private network in UCCE/PCCE provides a dedicated communication channel between the duplexed components, such as Logger, Router, and PG, and keeps each side of the duplex pair in sync. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 20
The private network in UCCE/PCCE provides a dedicated communication channel between the duplexed components, such as Logger, Router, and PG, and keeps each side of the duplex pair in sync. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 20
Question 9
What is the maximum bytes (Data + Variable name) per payload in a PCCE deployment?
  1. 2000
  2. 2400
  3. 2500
  4. 4800
Correct answer: C
Explanation:
The maximum bytes (Data + Variable name) per payload in a PCCE deployment is 2500 bytes. This is the limit imposed by the SIP protocol for the User to User Information (UUI) field that carries the ECC variables.Reference = [Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1)], page 23
The maximum bytes (Data + Variable name) per payload in a PCCE deployment is 2500 bytes. This is the limit imposed by the SIP protocol for the User to User Information (UUI) field that carries the ECC variables.
Reference = [Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1)], page 23
Question 10
What are two ways to access UCCE/PCCE Servers? (Choose two.)
  1. ICA
  2. Web browser to access Web Administration tool
  3. RAW
  4. Secure Shell (SSHW1
  5. Microsoft RDP
Correct answer: BD
Explanation:
A web browser can be used to access the Web Administration tool, which provides a graphical user interface for configuring and managing various aspects of the UCCE/PCCE system. D Secure Shell (SSH) can be used to access the UCCE/PCCE servers for command-line administration and troubleshooting. Reference = Administering Advanced Cisco Contact Center Enterprise (CCEAA), page 2; [Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.5(1)], page 11
A web browser can be used to access the Web Administration tool, which provides a graphical user interface for configuring and managing various aspects of the UCCE/PCCE system. D Secure Shell (SSH) can be used to access the UCCE/PCCE servers for command-line administration and troubleshooting. Reference = Administering Advanced Cisco Contact Center Enterprise (CCEAA), page 2; [Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.5(1)], page 11
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