Download Administering Cisco Contact Center Enterprise.500-442.VCEplus.2022-10-12.59q.vcex

Vendor: Cisco
Exam Code: 500-442
Exam Name: Administering Cisco Contact Center Enterprise
Date: Oct 12, 2022
File Size: 29 KB
Downloads: 1
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Question 1
What are the two main features of the Cisco VVB? (Choose two.)
  1. provides multilingual support for Cisco VVB server prompts for Automated Speech Recognition(ASR) and Text-To-Speech (TTS) capabilities
  2. allows an agent to retrieve the required information through voice commands without interacting with a customer
  3. supports only one language for Cisco VVB server prompts for Automated Speech Recognition(ASR) and Text-To-Speech (TTS) capabilities
  4. provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time
  5. allows customers to retrieve the required information through voice commands without interacting with an agent
Correct answer: AE
Explanation:
Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features:Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies.Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent.Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities.  Provides more comprehensive and effective customer service by efficiently handling call traffic with selfservice or fast transfer to the correct agent the first time.https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb11_6/configuration/guide/cvvb_b_ciscovvb-administration-and-configurationguide/cvvb_b_ciscovvb-administration-and-configuration-guide_chapter_01.pdf
Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features:
  • Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies.
  • Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent.
  • Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities.  
  • Provides more comprehensive and effective customer service by efficiently handling call traffic with selfservice or fast transfer to the correct agent the first time.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb11_6/configuration/guide/cvvb_b_ciscovvb-administration-and-configurationguide/cvvb_b_ciscovvb-administration-and-configuration-guide_chapter_01.pdf
Question 2
Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)
  1. Dialed Numbers
  2. Agents
  3. Routing Scripts
  4. Administrative Scripts
  5. Deleted Objects
Correct answer: AC
Question 3
How can the Extension Mobility feature be described?
  1. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.
  2. As part of the configuration, both device profiles and phones need to be added to the pg user account. 
  3. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
  4. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.
Correct answer: C
Explanation:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_1052/CUCM_BK_C3A84B33_00_cucm-featureconfiguration-guide_chapter_011101.html
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_1052/CUCM_BK_C3A84B33_00_cucm-featureconfiguration-guide_chapter_011101.html
Question 4
Which VVB CLI command can set an individual media file to an expired state?
  1. set VVB cache stale_cache_entries
  2. show set VVB cache stale_cache_entry <cache_entry_url>
  3. Outils VVB cache stale_cache_entry <cache_entry_url>
  4. set VVB cache stale_cache_entry <cache_entry_url>
Correct answer: A
Question 5
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment? (Choose two.)
  1. configure Skill groups and Skill targets
  2. configure Agent Desk Settings
  3. configure Route teams and Skill targets
  4. configure Agent Route Groups
  5. configure the Administrators
Correct answer: AD
Question 6
What is the goal of identifying a call type?
  1. to ensure the correct Skill Target is selected
  2. to ensure the call goes to the correct MRD
  3. to ensure the contact is handled by the correct CCE Routing Script
  4. to ensure the call reaches the agent in the correct queue
Correct answer: A
Question 7
Which microapp is used to gather information from the caller?
  1. Play Digit microapp
  2. Play Media microapp
  3. Get Digits microapp
  4. Get Speech microapp
Correct answer: C
Question 8
What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)
  1. Cisco Unified Communication Manager Server
  2. Cisco Customer Voice Portal Reporting Server
  3. Cisco Data Browser
  4. Cisco Administration Server and Historical Data Server
  5. Cisco Virtual Voice Browser  
Correct answer: AB
Question 9
When is the IVR leg established in a CCE Call Flow?
  1. when CVP establishes an HTTP link with the VXML Server
  2. when CVP establishes an HTTP link with the Media Server
  3. when CVP establishes an HTTP link with the VVB (or IOS VXML Gateway)
  4. when the Ingress Gateway delivers a SIP invite message to the CVP server
Correct answer: A
Question 10
Which variable remains available to all scripts in the system until reset?
  1. Caller Entered digits
  2. Call variable
  3. User variable
  4. Peripheral variable 
Correct answer: B
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