Download Deploying Cisco Unified Contact Center Express.500-052.CertDumps.2025-12-28.45q.vcex

Vendor: Cisco
Exam Code: 500-052
Exam Name: Deploying Cisco Unified Contact Center Express
Date: Dec 28, 2025
File Size: 15 KB
Download Exam

How to open VCEX files?

Files with VCEX extension can be opened by ProfExam Simulator.

Download
ProfExam Simulator

Purchase
Coupon: EXAMFILESCOM

Discount: 20%

ProfExam Simulator ProfExam Simulator ProfExam Simulator ProfExam Simulator ProfExam Simulator
ProfExam Discount

Demo Questions

Question 1
What is the maximum number of concurrent agent web chat sessions that are supported on the highest class server?
  1. 75
  2. 25
  3. 50
  4. 120
Correct answer: C
Question 2
Which two Cisco Unified CCX steps should you use if you want to send an HTTP message? (Choose two.)
  1. Write Document
  2. Place Call
  3. Send HTTP Response
  4. Cache Document
  5. Create URL Document
Correct answer: C, D
Question 3
What is the maximum round-trip time between Cisco Unified Contact Center Express servers in a WAN deployment?
  1. 2 ms
  2. 50ms
  3. 10 ms
  4. 80 ms
Correct answer: D
Question 4
Which phones must be associated to the RmCm application user account?
  1. all phones
  2. none, because that user account is not used for phone association
  3. only agent phones that are used with the Cisco Finesse agent desktop
  4. only Cisco Finesse IPPA phones
Correct answer: C
Question 5
A preview outbound dialer uses which source and destination resources?
  1. the personal line of the agent to the customer
  2. the ACD line of the agent to the customer
  3. a CTI port the agent this is redirected to the customer
  4. a CTI port the customer
Correct answer: B
Question 6
In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social Miner can be deployed in which location?
  1. wherever the Cisco Unified CCX server is deployed
  2. the Internet
  3. a corporate network
  4. a demilitarized zone
Correct answer: D
Question 7
Which server cannot be configured during the installation phase when installing Cisco Unified Contact Center Express on Cisco Unified Computing System servers?
  1. Cisco Unified Communications Manager server
  2. DNS server
  3. NTP server
  4. SMTP server
Correct answer: D
Question 8
Which three operations can be performed within the Cisco Finesse IP Phone Age (IPPA)? (Choose three.)
  1. A supervisor can use Finesse IPPA to act as an agent and accept calls.
  2. An agent can sign in to Finesse IPPA and initiate call recording.
  3. A supervisor can sign in to Finesse IPPA and initiate call recording.
  4. An agent using Finesse IPPA can enter Not Ready, Sign-out, and Wrap-up reasons.
  5. Agents can log in to Finesse IPPA with Cisco Unified CCX deployed using a Standard license.
Correct answer: C, D, E
Question 9
Which action should you take to convert a high availability over LAN deployment to high availability over WAN?
  1. Apply a 'WAN Standby' license.
  2. Reinstall a second Cisco Unified CCX node and add it to the cluster over WAN.
  3. Do a fresh installation of the whole system as high availability over WAN.
  4. Apply a 'Warm Standby' license.
Correct answer: B
Question 10
In a Cisco Unified Contact Center Express application script, a number is read from an external database The number must then be played out as part of a prompt.
Which Unified CCX Editor step creates a new prompt that can play out the number?
  1. Create Container Prompt
  2. Create Language Prompt
  3. Create Conditional Prompt
  4. Create Generated Prompt
Correct answer: D
Question 11
What is the maximum number of contacts that Cisco Finesse supports in a phone book?
  1. 2000
  2. 1500
  3. 500
  4. 300
Correct answer: B
Explanation:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1001/user/guide/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration-1001/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration-1001_chapter_0101.html
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1001/user/guide/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration-1001/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration-1001_chapter_0101.html
Question 12
Which step library is included in the license for Cisco Unified Contact Center Express Standard?
  1. document steps
  2. email steps
  3. ICM steps
  4. database steps
Correct answer: A
Question 13
The Cisco Unified Contact Center Installer automatically installs which two features on the Cisco Unified Contact Center Express server? (Choose two )
  1. Cisco Unified Communications Manager
  2. Cisco Unified Communications Operating System
  3. IVR System Prompts
  4. Workforce Management
  5. Cisco Supervisor Desktop
Correct answer: B, C
Question 14
What is the maximum number of agents that Cisco Unified Contact Center Express supports when it is deployed with Cisco Unified Communications Manager?
  1. 300
  2. 150
  3. 400
  4. 50
Correct answer: A
Question 15
In a high availability over WAN deployment, which option cannot be located across the WAN from the active Cisco Unified Contact Center Express site?
  1. SMTP server
  2. ASR or TTS servers
  3. wallboard server
  4. enterprise database
Correct answer: B
Question 16
During runtime, when a valid SQL query in a DB Read step returns 0 rows, which branch of the step is executed?
  1. Timeout
  2. No Data
  3. SQL Error
  4. Successful
Correct answer: C
Question 17
An organization wants to collect an account number from a customer via IVR prompting Then the customer wants to use a keystroke macro to insert the account number into the account number field in the agent CRM desktop application. The keystroke macro will also initiate the CRM desktop application and execute a database lookup from the CRM database server, in order to retrieve the customer record
Which product provides these capabilities at the lowest cost?
  1. Cisco Unified IP IVR
  2. Cisco Unified CCX Standard
  3. Cisco Unified CCX Enterprise
  4. Cisco Unified CCX Premium
  5. Cisco Unified CCX Enhanced
Correct answer: E
Question 18
Where can you start, stop, and restart Cisco Unified Contact Center Express services?
  1. the system page on Cisco Unified Contact Center Express Administration
  2. Cisco Desktop Administration
  3. Control Center on Cisco Unified Contact Center Express Service ability
  4. Cisco Unified Communications Operating System Administration
Correct answer: C
Question 19
Which facility is provided to debug a Cisco Unified Contact Center Express script live with a real voice call?
  1. Accept Step
  2. Proactive Debugging
  3. Cisco Unified Contact Center Express Editor
  4. Reactive Debugging
Correct answer: D
Question 20
Which statement is true about the ability to look up customers in Cisco Context Service?
  1. Exactly one customer object is returned, based on the search parameters that are provided
  2. If more than one customer object is found, a failure is returned, based on the search parameters that are provided.
  3. An array of customer objects is returned, based on the search parameters that are provided.
  4. Cisco Context Service does not provide the ability to look up customers.
Correct answer: C
Question 21
What is the maximum number of CTI ports that a Cisco Unified Contact Center Express Standard deployment supports?
  1. 200
  2. 400
  3. 300
  4. 150
Correct answer: C
Question 22
Which two resource selection criteria are available for a chat Contact Service Queue? (Choose
  1. Longest available
  2. Least skilled
  3. Most handled contacts
  4. Most skilled
Correct answer: A, D
Question 23
You are designing a Cisco Unified Contact Center Express system with these four requirements
  • 250 configured agents
  • a maximum of 150 agents that are logged in at any time
  • 30 agents that are able to make outbound calls
  • 20 agents that are able to answer emails
How many premium seats should you purchase?
  1. 150
  2. 200
  3. 180
  4. 250
Correct answer: A
Question 24
The Agent email feature is available in which Cisco Unified Contact Center Express packages?
  1. Premium and Enhanced
  2. Premium, Enhanced, and Standard
  3. Premium only
  4. Premium and Standard
Correct answer: C
Question 25
You should perform which three steps when troubleshooting a Cisco Unified Contact Center Express engine "Java out of memory" crash? (Choose three )
  1. Collect the thread dump for Cisco Unified CCX Engine
  2. Check to see if the customer has installed any third party applications
  3. Collect engine heap performance data via the Cisco Unified Real-Time Monitoring Tool.
  4. Collect heap dumps via the Cisco Unified Real-Time Monitoring Tool
  5. Talk to the customer about the deployment and usage pattern.
  6. Check the Cisco Unified CCX Serviceability Control Center
Correct answer: C, D, E
Question 26
In Cisco Unified Contact Center Express, when a variable in the application editor is defined as a parameter, which statement is true?
  1. The variable can be used to pass data to and from VoiceXML applications.
  2. The value for that variable is defined by the calling application.
  3. The value for that variable can be supplied through the Application Management menu in Cisco Unified CCX Administration
  4. The variable can be used to pass data to and from subflows.
  5. The variable can be used in conditional steps.
Correct answer: B
Question 27
Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?
  1. Skill Groups
  2. Competence levels
  3. Contact Service Queue
  4. Resource Group
Correct answer: C
Question 28
What is the purpose of relative filters?
  1. to report on previous port usage
  2. to generate historical and real-time reports for the previous week
  3. to filter spam emails from reaching the email queues
  4. to generate historical time reports for the previous week
Correct answer: B
Question 29
Which information is readable to Cisco Collaboration Software in the cloud?
  1. PII
  2. plain text name value pair
  3. PII and plain text name value pair
  4. No information is readable to Cisco collaboration Software.
Correct answer: D
Question 30
Which type of information is available from the Cisco Unified Contact Center Express control center?
  1. date and time of most recent service status
  2. Cisco Unified Communications Manager cluster status
  3. system parameters configuration
  4. database replication status
Correct answer: A
Question 31
The Cisco Unified Real-Time Monitoring Tool enables you to perform which three actions? (Choose three.)
  1. Plot and view performance data.
  2. Monitor the replication status of historical data store.
  3. Monitor the Cisco Unified CCX CTI port status and take corrective action.
  4. Download log files from Cisco Unified CCX nodes.
  5. Check the number of active calls in the Cisco Unified CCX system.
  6. Monitor the WAN link status.
Correct answer: A, C, D
Question 32
Which action enables a contact center supervisor to access and monitor live data reports for multiple teams?
  1. Take no action, because a supervisor cannot monitor more than one team.
  2. Assign the supervisor as primary superior for one of the teams and as secondary supervisor for other relevant teams.
  3. Assign the supervisor as primary supervisor for all the relevant teams.
  4. Add the supervisor as a member of all the relevant teams.
Correct answer: C
Question 33
If you use skills-based routing, where is the agent selection criteria defined?
  1. in the Contact Service Queue definition
  2. In the Resource definition
  3. in the Skill definition
  4. in the Skill Group definition
Correct answer: A
Question 34
What are the peripheral variables in the Set Enterprise Call Info step related to?
  1. call variables
  2. custom variables
  3. script parameters that are passed from the application configuration
  4. ECC variables
Correct answer: A
Question 35
In the Expression Editor panel of Cisco Unified Contact Center Express Script Editor, what are three reasons to use the Java tab ? (Choose three.)
  1. to invoke a specified method of a custom Java class
  2. to reference a variable of a custom Java Object
  3. to pass variables between two different workflows
  4. to create an object for the purpose of executing methods on a remote computer
  5. to get a reference to the Contact and Session states
  6. to allow for arguments to be passed to a specified method
Correct answer: A, B, F
Question 36
Which subsystem processes connections between the Cisco Unified Contact Center Express server and the enterprise databases?
  1. Media
  2. Database
  3. Unified CM Telephony
  4. Configuration datastore
Correct answer: B
Question 37
Which tab on the Cisco Finesse agent desktop hosts the gadget for agents to accept or initiate a call?
  1. The My Statistics tab hosts the gadget.
  2. The Home tab hosts the gadget.
  3. The Manage Customer tab hosts the gadget.
  4. The gadget to initiate or accept a call is common and is not tied to a specific tab.
Correct answer: C
Question 38
Which three fields are used to define a CSQ in Cisco Unified Contact Center Express Enhanced? (Choose three.)
  1. Agent Name
  2. WrapUp Time
  3. Service Level
  4. Overflow CSQ
  5. Automatic Work
  6. CCX Application
Correct answer: B, C, E
Question 39
Which interface is used to configure debug parameters for log files?
  1. System Parameters
  2. Trace Configuration
  3. Control Center
  4. Datastore Control Center
Correct answer: B
Question 40
A Cisco Unified CCX deployment is licensed for 120 agent seats, out of which 70 agents log in as chat agents via an independent browser. How many agents will be able to service voice calls via Cisco Agent Desktop in this scenario?
  1. 50
  2. 70
  3. 120
  4. 190
Correct answer: C
Question 41
What is the maximum number of agent web chat sessions that is supported on the highest class server?
  1. 25
  2. 50
  3. 75
  4. 100
Correct answer: B
Question 42
Which option can be configured while installing Cisco Unified CCX on Cisco UCS servers?
  1. DNS server
  2. NTP server
  3. SMTP server
  4. CUCM server
Correct answer: C
Question 43
Why are CSQs associated to the team definition?
  1. It allows agents to be a part of the CSQ.
  2. It allows the associated supervisors to make modifications to the CSQ.
  3. It designates which CSQ information to display on the supervisor desktop.
  4. It is informational and is used for historical reporting only.
Correct answer: A
Question 44
What is the maximum number of CTI ports that can be supported by a Cisco Unified Contact Center Express Standard deployment?
  1. 150
  2. 200
  3. 300
  4. 400
Correct answer: C
Question 45
What is the maximum number of agents that can be supported by Cisco Unified Contact Center Express when deployed with Cisco Unified Communications Manager?
  1. 50
  2. 150
  3. 300
  4. 400
Correct answer: C
CONNECT US
HOW TO OPEN VCE FILES

Use VCE Exam Simulator to open VCE files
Avanaset

HOW TO OPEN VCEX AND EXAM FILES

Use ProfExam Simulator to open VCEX and EXAM files
ProfExam Screen

ProfExam
ProfExam at a 20% markdown

You have the opportunity to purchase ProfExam at a 20% reduced price

Get Now!