Download Avaya Oceana Solution Support.7497X.PassLeader.2018-12-27.35q.vcex

Vendor: Avaya
Exam Code: 7497X
Exam Name: Avaya Oceana Solution Support
Date: Dec 27, 2018
File Size: 48 KB
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Demo Questions

Question 1
To take a backup of the Intersystem cache database, which application file must run from the Install directory of Omnichannel Windows Multimedia Server?
  1. \Avaya\Oceana\Oceana\BackupAndRestore\BackupAndRestore.exe
  2. \Avaya\Oceana\Oceana\BackupAndRestore\OmnichannelBackup.exe
  3. \Avaya\Oceana\Oceana\BackupAndRestore\Backup.exe
  4. \Avaya\Oceana\Oceana\BackupAndRestore\CacheDatabaseBkp.exe
Correct answer: A
Question 2
For an Avaya Oceana® interaction that is being routed through a Self Service (Elite IVR) application on Communication Manager, which state is true? 
  1. WorkRequestID=RouteRequestID=ContactID
  2. WorkRequestID=ContextStoreID=UCID=ContactID
  3. WorkRequestID=Customer=UCID=ContactID
  4. WorkRequestID=ContextStoreID and ConatactID=UCID
Correct answer: B
Question 3
A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector. During the integration the customer finds the following message while checking the AES DMCC log files:
Cd /var/log/avaya/aes/dmcc-trace.log hr-oceana1-aes DmccMain[24600] -06:00 2017 275 1 com.avaya/aes | :StartApplicationSTE:
com.avaya.sessionsvc.SessionServicesImp1 WARNING –Authentication failed: clientID=XML Encrypted: 192.168.1.100:25067, user=csc
After reviewing the error message, which action will fix the customer’s problem?
  1. Match the correct CSC user password in AES and CSC service
  2. Reboot the AES server and re-deploy CSC service
  3. Redeploy CSC Service and reboot Oceana Cluster1
  4. Change the CSC user password in AES server and reboot AES
Correct answer: A
Question 4
A customer is running an Avaya Oceana® solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM). Which three actions will help to verify the current deployed state of UCM in the solution? (Choose three.)
  1. Run deploy-service –lv on the Breeze™ server
  2. Check the service install status on cluster Administrator page in SMGR
  3. Look at the Oceana Monitor page.
  4. Look at the Event Log in System Manager
  5. Check the status of cluster1 in SMGR.
Correct answer: BCE
Question 5
Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)
  1. /var/log/Avaya/dcm/pu/CallServerConnector
  2. /var/log/Avaya/services/CallServerConnector
  3. /var/log/Avaya/dcm/pu/AgentControllerService
  4. /var/log/Avaya/services/CustomerControllerService
Correct answer: AC
Question 6
An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type “ROUTE_CONTACT_SMS”. How is the event type mapped to the SMS channel in Avaya Oceana®?
  1. The Event Type is mapped to the routepoint, which is configured in SMS Configuration through the Omnichannel administration utility.
  2. The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omnichannel administration utility.
  3. The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omnichannel administration utility.
  4. The Event Type is mapped to the SMS snap-in name, which is configured in SMS Configuration through the Omnichannel administration utility.
Correct answer: A
Question 7
A customer is unable to login to the Agent Workspaces with Multimedia Channels. Given these log messages:
2018-04-23 07:01:11, 358 [pool-128-thread-1] config.OcpOceanaMonitorWASProduction INFO – [M:setOceanaHeartbeatMessage][T:null].
OceanaHeartbeatMessage.MessageText: [GigaSpaces connection OK. Database connection is Broken. ORC Rest service is reachable (http 200).
AgentControllerService Alive, Cluster Status ACTIVE] Status: [ERROR]
2018-04-24 07:02:09,853 [pool-128-thread-1] serviceability.AgentControllerStatusTask ERROR – [M:agentControllerStatusRunnable][T:null].error in DB Connection
com.avaya.ocp.db.util.PersistenceException: java.sql.SQLException: [Cache JDBC] Communication link failure: Connection refused at
com.avaya.ocp.db.util.DbConnFactoryDbcpPool.getDbConnection (DbConnFactoryDbcpPool.java:166)
What is causing these log messages?
  1. Multimedia Cache database not reachable
  2. The LDAP database is not reachable
  3. The EDM database is not reachable
  4. The ORC Rest service is not working
Correct answer: A
Question 8
A customer is running an Avaya Oceana® solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana®, it is not delivered to the available agents. During the isolation, the engineer found that the CSC TSAPI application is unable to receive CM events through AES. 
To find out what is causing this problem, which log need to be checked?
  1. CSC Service log- /var/log/Avaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/log/Avaya/dcm/CallServerConnectorService
  2. CSC Service log- /var/log/Avaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/log/Avaya/dcm/pu/CallServerConnectorService
  3. CSC Service log- /var/log/Avaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/log/Avaya/dcm/pu/pu.log
  4. CSC Service log- /var/log/Avaya/services/CallServerConnector/CallServerConnector.log PU logs- /var/log/Avaya/dcm/CallServerConnectorService
Correct answer: B
Question 9
A customer is running an Avaya Oceana® solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana®, the engineer finds an issue with the Avaya Oceana Unified Collaboration model and wants to check the UCM log. Which two log locations contain the logs for the UCM component? (Choose two.)
  1. Services Log Files /var/log/Avaya/service/UCService/ or ContactCenterService/ or OpenUM/ 
  2. UCSS log file to /var/log/Avaya/services/UCMStoreService/UCMStoreService
  3. CSCService Log Files /var/log/Avaya/services/CSCService/CSCService.log
  4. PU Service log file to /var/log/Avaya/dcm/pu/UCMService/or UCMDataCollector/ or СontactCenterService/
  5. Services log file to /var/log/Avaya/service/UCMService/ or UCMDataCollector/ or ContactCenterService/
Correct answer: AB
Question 10
Which component is responsible for integrating Avaya Oceana Workspaces with Avaya Oceana® core components?
  1. Unified Collaboration Administration (UCA)
  2. Call Server Connector (CSC)
  3. Unified Agent Controller (UAC)
  4. Unified Collaboration Model (UCM)
Correct answer: C
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101045183
Reference: https://downloads.avaya.com/css/P8/documents/101045183
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