Download Avaya Oceana Solution Integration Exam.PracticeTest.7495X.2019-04-01.1e.28q.vcex

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Exam Avaya Oceana Solution Integration Exam
Number 7495X
File Name Avaya Oceana Solution Integration Exam.PracticeTest.7495X.2019-04-01.1e.28q.vcex
Size 137 Kb
Posted April 01, 2019
Downloads 2



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Demo Questions

Question 1
AVA is required for providing which two integrations for Avaya Oceana® 3.5 solution? (Choose two.) 


  • A: Avaya Chatbot
  • B: Avaya Mobile Video
  • C: Webchat
  • D: SMS
  • E: Social Media



Question 2
Refer to the exhibit. 

  

A customer has Data center 1 (DC1) and they would like to implement Data Center 2 (DC2) as the DR solution. 
While deploying the Avaya Oceana® DR solution, which two configuration items are applicable to the DR site? (Choose two.)

  • A: The Breeze ™ clusters on DC2 must be set to “Accept new Service” mode through System Manager.
  • B: The Breeze ™ clusters on DC2 must be set to “Accept new Service” set as “Active” using the cluster attributes within System Manager.
  • C: The Breeze ™ clusters on DC1 must be set as “Standby” using the cluster attributes within System Manager.
  • D: The Breeze ™ clusters on DC2 set as “Standby” using the cluster attributes within System Manager.
  • E: The Breeze ™ clusters on DC2 must be set to “Deny new Service” mode through System Manager.



Question 3
A customer’s recommendation is to use secure communication between all the components involved in the Avaya Oceana® solution. 
After enabling secure communication for a cluster, which additional configuration parameter needs to be updated for the cluster?

  • A: Cluster Profile
  • B: Cluster group
  • C: Cluster IP
  • D: Cluster Fully Qualified Domain Name



Question 4
Which two actions are required when configuring the Avaya Oceana® Webchat channel? (Choose two.)

  • A: Deploy a WebServer.
  • B: Create Chat Provider.
  • C: Login to Agent Workspaces. 
  • D: Initiate a Webchat session.
  • E: Deploy ED Chat Flow.



Question 5
While an Avaya Oceana® Agent is on a live webchat session with a customer, which three supervisor features are available to the Oceana® supervisor? (Choose three.)

  • A: Route to
  • B: Barge-in
  • C: Coach
  • D: Transfer
  • E: Observe



Question 6
Which two snap-ins are responsible for collecting Oceana® data and providing it to the ReliableEventing Framework? (Choose two.)

  • A: OmniCenter ProvisioningCollector
  • B: UCMDataCollector
  • C: AgentControllerService
  • D: UCMService
  • E: Authorization Service



Question 7
Once the incoming email is downloaded by the email snap-in, which component does Omnichannel Controller then contact to model the email work item?

  • A: Omnichannel Controller contacts WA to create a work item inside Avaya Oceana® and WA models the email interaction work item.
  • B: Omnichannel Controller contacts UCM to create a work item inside Avaya Oceana® and UCM models the email interaction work item.
  • C: Omnichannel Controller contacts ED to create a work item inside Avaya Oceana® and ED models the email interaction work item.
  • D: Omnichannel Controller contacts UCA to create a work item inside Avaya Oceana® and UCA models the email interaction work item.



Question 8
To route contacts based on certain criteria, which two criteria can be applied to the Email Rule group? (Choose two.)

  • A: RSS Feeds
  • B: Recipient Addresses
  • C: Keyword Groups
  • D: Out Of Hours
  • E: URL Filtering



Question 9
While integrating Email Channel with an Avaya Oceana® solution, which two configuration items are required? (Choose two.) 


  • A: Email Route Point
  • B: Email Provider
  • C: Email Skill
  • D: Sender Email Address
  • E: Location



Question 10
For Omnichannel configuration in Avaya Control Manager (ACM), which IP address or FQDN and Default Port number are used?

  • A: Avaya Common Cluster IP or FQDN; Default Port 57772
  • B: Avaya Control Manager IP or FQDN; Default Port 57773
  • C: Omnichannel Windows Server IP or FQDN; Default Port 57772
  • D: OCP Cluster IP or FQDN; Default Port 57773









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