Download Avaya Oceana Solution Integration Exam.7495X.ExamTopics.2025-05-05.32q.vcex

Vendor: Avaya
Exam Code: 7495X
Exam Name: Avaya Oceana Solution Integration Exam
Date: May 05, 2025
File Size: 50 KB
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Demo Questions

Question 1
Which snap-in provides a single interface through which client components can manage and retrieve customer Information from Context Store, Multimedia Database and CRM?
  1. OceanaCoreDataService Snap-in
  2. ContactCenterService Snap-in
  3. CustomerManagement Snap-in
  4. CustomerJourneyService Snap-in
Correct answer: B
Question 2
After a new webchat session is initiated by the customer, what is the next step the customer controller snap-in performs to create a new contact inside Avaya Oceana®?
  1. The customer Controller Snap-in sends the "create new contact request" to OCP Snap-in.
  2. The customer Controller Snap-in sends the "create new contact request" to WA Snap-in.
  3. The customer Controller Snap-in sends the "create new contact request" to UCA Snap-in.
  4. The customer Controller Snap-in sends the "create new contact request" to UCM Snap-in.
Correct answer: B
Question 3
Which two actions are required when configuring the Avaya Oceana® Webchat channel? (Choose two.)
  1. Deploy a WebServer.
  2. Create Chat Provider.
  3. Login to Agent Workspaces.
  4. Initiate a Webchat session.
  5. Deploy ED Chat Flow.
Correct answer: AB
Question 4
While an Avaya Oceana® Agent is on a live webchat session with a customer, which three supervisor features are available to the Oceana® supervisor? (Choose three.)
  1. Route to
  2. Barge-in
  3. Coach
  4. Transfer
  5. Observe
Correct answer: BDE
Question 5
During a chat interaction with a customer, which two actions can be performed by an agent? (Choose two.)
  1. Conference a supervisor
  2. Email
  3. Transfer to a supervisor
  4. Transfer a file
  5. Initiate a co-browse session
Correct answer: BD
Question 6
Which two snap-ins are responsible for collecting Oceana® data and providing it to the ReliableEventing Framework? (Choose two.)
  1. OmniCenter ProvisioningCollector
  2. UCMDataCollector
  3. AgentControllerService
  4. UCMService
  5. Authorization Service
Correct answer: CD
Question 7
Which statement about Avaya Oceana® Engagement Designer (ED) Work Flows is true?
  1. ED Work Flows are not required while Task Bundles are present in the Engagement Designer.
  2. ED Work Flow is mandatory for only Multimedia Interaction Channels (chat, email, SMS, etc.)
  3. ED Work Flow cannot be edited by the Customers/Business Partners as per their Business Logic.
  4. ED Work Flow is mandatory for every Interaction Channel (voice, chat, email, SMS, etc.)
Correct answer: B
Question 8
While deploying Avaya Oceana® 3.5, there is a requirement to create a provisioning cluster that can be used as a centralized component for configuring the attributes for the Avaya Oceana® solution.
Which snap-in is required for creating a provisioning cluster?
  1. OmniCenterProvisioningCollector
  2. GenericChannelAPI
  3. CentralizedLoggingService
  4. OceanaConfiguration
Correct answer: C
Question 9
You are configuring the attributes under the provisioning cluster.
What is the effective value for the attribute "voice provider id" under voice configuration, which needs to match the configuration of Voice Provider in Avaya Control Manager?
  1. Avaya Aura Media Server Host Name
  2. Session Manager Security Module Host Name
  3. Avaya Control Manager Host Name
  4. Avaya Aura Communication Manager Host Name
Correct answer: C
Question 10
After deploying the Avaya Oceana® Cluster1, the cluster status will be in the Deny New Service State.
Which two steps must be performed to complete the Cluster1 installation? (Choose two.)
  1. Change the Cluster 1 attributes to the desired values.
  2. Change the Cluster 1 status to accept new service after reboot.
  3. Change the Cluster1 status to deny new service after reboot.
  4. Reboot is not required for Avaya Breeze Nodes from Cluster1.
  5. First reboot Avaya Breeze Nodes from Cluster1.
Correct answer: AC
Question 11
Which two statements about an IP address assignment of Breezeâ„¢ Nodes are true? (Choose two.)
  1. Each Breeze Node requires three IP addresses.
  2. Clusters with more than one Node require an additional IP "" Cluster IP.
  3. Each Breeze Node requires two IP addresses.
  4. Each Breeze Node requires one IP Address.
  5. Clusters with more than one Node do not require a 3 rd IP "" Cluster IP.
Correct answer: DE
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