Download Avaya Oceana Solution Integration Exam.7495X.ActualTests.2019-03-20.30q.vcex

Vendor: Avaya
Exam Code: 7495X
Exam Name: Avaya Oceana Solution Integration Exam
Date: Mar 20, 2019
File Size: 18 KB

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Demo Questions

Question 1
AVA is required for providing which two integrations for Avaya Oceana® 3.5 solution? (Choose two.)
  1. Avaya Chatbot
  2. Avaya Mobile Video
  3. Webchat
  4. SMS
  5. Social Media
Correct answer: AC
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101054790
Reference: https://downloads.avaya.com/css/P8/documents/101054790
Question 2
Which snap-in is required for implementing POM in an Avaya Oceana ® solution?
  1. ORCRestService
  2. AgentControllerService
  3. AutomationController
  4. OBCService
Correct answer: D
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101051672
Reference: https://downloads.avaya.com/css/P8/documents/101051672
Question 3
Using the customer history widget, Avaya Oceana® Agents can search customer history to find information about previous multimedia interactions with the customer. 
Which component holds multimedia customer history information?
  1. Omnichannel Datastore
  2. Avaya Aura® Session Manager
  3. External Data Mart
  4. Avaya Control Manager
Correct answer: A
Question 4
After a new webchat session is initiated by the customer, what is the next step the customer controller snap-in performs to create a new contact inside Avaya Oceana®?
  1. The customer Controller Snap-in sends the “create new contact request” to OCP Snap-in.
  2. The customer Controller Snap-in sends the “create new contact request” to WA Snap-in.
  3. The customer Controller Snap-in sends the “create new contact request” to UCA Snap-in.
  4. The customer Controller Snap-in sends the “create new contact request” to UCM Snap-in.
Correct answer: B
Question 5
While an Avaya Oceana® Agent is on a live webchat session with a customer, which three supervisor features are available to the Oceana® supervisor? (Choose three.)
  1. Route to
  2. Barge-in
  3. Coach
  4. Transfer
  5. Observe
Correct answer: BDE
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101029734
Reference: https://downloads.avaya.com/css/P8/documents/101029734
Question 6
Which three items are required for the Chat-Bot integration with Avaya Oceana®? (Choose three.)
  1. Avaya Co-Browse
  2. Secondary Omnichannel Datastore
  3. Rackspace instance
  4. Avaya Chat Servers APS
  5. An additional license from Avaya
Correct answer: BDE
Question 7
During a chat interaction with a customer, which two actions can be performed by an agent? (Choose two.)
  1. Conference a supervisor
  2. Email
  3. Transfer to a supervisor
  4. Transfer a file
  5. Initiate a co-browse session
Correct answer: BD
Question 8
Which two snap-ins are responsible for collecting Oceana® data and providing it to the ReliableEventing Framework? (Choose two.)
  1. OmniCenter ProvisioningCollector
  2. UCMDataCollector
  3. AgentControllerService
  4. UCMService
  5. Authorization Service
Correct answer: CD
Question 9
For an Avaya Oceana® solution, which Cluster Profile is used for an Oceana® cluster deployment?
  1. Engagement Assistant Speech
  2. Customer Engagement
  3. Core Platform
  4. Context Store
Correct answer: B
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101051566
Reference: https://downloads.avaya.com/css/P8/documents/101051566
Question 10
Which two SVAR-ins are added automatically while assigning SVARs on Avaya Breeze™ Clusters in an Avaya Oceana® solution? (Choose two.)
  1. UCMService
  2. EventingConnector
  3. OceanaMonitorService
  4. AuthorizationService
  5. CallEventControl
Correct answer: BE
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101051566
Reference: https://downloads.avaya.com/css/P8/documents/101051566
Question 11
AVA is required for providing which two integrations for Avaya Oceana® 3.5 solution? (Choose two.)
  1. Avaya Chatbot
  2. Avaya Mobile Video
  3. Webchat
  4. SMS
  5. Social Media
Correct answer: AC
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101054790
Reference: https://downloads.avaya.com/css/P8/documents/101054790
Question 12
Which snap-in is required for implementing POM in an Avaya Oceana ® solution?
  1. ORCRestService
  2. AgentControllerService
  3. AutomationController
  4. OBCService
Correct answer: D
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101051672
Reference: https://downloads.avaya.com/css/P8/documents/101051672
Question 13
Using the customer history widget, Avaya Oceana® Agents can search customer history to find information about previous multimedia interactions with the customer. 
Which component holds multimedia customer history information?
  1. Omnichannel Datastore
  2. Avaya Aura® Session Manager
  3. External Data Mart
  4. Avaya Control Manager
Correct answer: A
Question 14
After a new webchat session is initiated by the customer, what is the next step the customer controller snap-in performs to create a new contact inside Avaya Oceana®?
  1. The customer Controller Snap-in sends the “create new contact request” to OCP Snap-in.
  2. The customer Controller Snap-in sends the “create new contact request” to WA Snap-in.
  3. The customer Controller Snap-in sends the “create new contact request” to UCA Snap-in.
  4. The customer Controller Snap-in sends the “create new contact request” to UCM Snap-in.
Correct answer: B
Question 15
While an Avaya Oceana® Agent is on a live webchat session with a customer, which three supervisor features are available to the Oceana® supervisor? (Choose three.)
  1. Route to
  2. Barge-in
  3. Coach
  4. Transfer
  5. Observe
Correct answer: BDE
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101029734
Reference: https://downloads.avaya.com/css/P8/documents/101029734
Question 16
Which three items are required for the Chat-Bot integration with Avaya Oceana®? (Choose three.)
  1. Avaya Co-Browse
  2. Secondary Omnichannel Datastore
  3. Rackspace instance
  4. Avaya Chat Servers APS
  5. An additional license from Avaya
Correct answer: BDE
Question 17
During a chat interaction with a customer, which two actions can be performed by an agent? (Choose two.)
  1. Conference a supervisor
  2. Email
  3. Transfer to a supervisor
  4. Transfer a file
  5. Initiate a co-browse session
Correct answer: BD
Question 18
Which two snap-ins are responsible for collecting Oceana® data and providing it to the ReliableEventing Framework? (Choose two.)
  1. OmniCenter ProvisioningCollector
  2. UCMDataCollector
  3. AgentControllerService
  4. UCMService
  5. Authorization Service
Correct answer: CD
Question 19
For an Avaya Oceana® solution, which Cluster Profile is used for an Oceana® cluster deployment?
  1. Engagement Assistant Speech
  2. Customer Engagement
  3. Core Platform
  4. Context Store
Correct answer: B
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101051566
Reference: https://downloads.avaya.com/css/P8/documents/101051566
Question 20
Which two SVAR-ins are added automatically while assigning SVARs on Avaya Breeze™ Clusters in an Avaya Oceana® solution? (Choose two.)
  1. UCMService
  2. EventingConnector
  3. OceanaMonitorService
  4. AuthorizationService
  5. CallEventControl
Correct answer: BE
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101051566
Reference: https://downloads.avaya.com/css/P8/documents/101051566
Question 21
AVA is required for providing which two integrations for Avaya Oceana® 3.5 solution? (Choose two.)
  1. Avaya Chatbot
  2. Avaya Mobile Video
  3. Webchat
  4. SMS
  5. Social Media
Correct answer: AC
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101054790
Reference: https://downloads.avaya.com/css/P8/documents/101054790
Question 22
Which snap-in is required for implementing POM in an Avaya Oceana ® solution?
  1. ORCRestService
  2. AgentControllerService
  3. AutomationController
  4. OBCService
Correct answer: D
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101051672
Reference: https://downloads.avaya.com/css/P8/documents/101051672
Question 23
Using the customer history widget, Avaya Oceana® Agents can search customer history to find information about previous multimedia interactions with the customer. 
Which component holds multimedia customer history information?
  1. Omnichannel Datastore
  2. Avaya Aura® Session Manager
  3. External Data Mart
  4. Avaya Control Manager
Correct answer: A
Question 24
After a new webchat session is initiated by the customer, what is the next step the customer controller snap-in performs to create a new contact inside Avaya Oceana®?
  1. The customer Controller Snap-in sends the “create new contact request” to OCP Snap-in.
  2. The customer Controller Snap-in sends the “create new contact request” to WA Snap-in.
  3. The customer Controller Snap-in sends the “create new contact request” to UCA Snap-in.
  4. The customer Controller Snap-in sends the “create new contact request” to UCM Snap-in.
Correct answer: B
Question 25
While an Avaya Oceana® Agent is on a live webchat session with a customer, which three supervisor features are available to the Oceana® supervisor? (Choose three.)
  1. Route to
  2. Barge-in
  3. Coach
  4. Transfer
  5. Observe
Correct answer: BDE
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101029734
Reference: https://downloads.avaya.com/css/P8/documents/101029734
Question 26
Which three items are required for the Chat-Bot integration with Avaya Oceana®? (Choose three.)
  1. Avaya Co-Browse
  2. Secondary Omnichannel Datastore
  3. Rackspace instance
  4. Avaya Chat Servers APS
  5. An additional license from Avaya
Correct answer: BDE
Question 27
During a chat interaction with a customer, which two actions can be performed by an agent? (Choose two.)
  1. Conference a supervisor
  2. Email
  3. Transfer to a supervisor
  4. Transfer a file
  5. Initiate a co-browse session
Correct answer: BD
Question 28
Which two snap-ins are responsible for collecting Oceana® data and providing it to the ReliableEventing Framework? (Choose two.)
  1. OmniCenter ProvisioningCollector
  2. UCMDataCollector
  3. AgentControllerService
  4. UCMService
  5. Authorization Service
Correct answer: CD
Question 29
For an Avaya Oceana® solution, which Cluster Profile is used for an Oceana® cluster deployment?
  1. Engagement Assistant Speech
  2. Customer Engagement
  3. Core Platform
  4. Context Store
Correct answer: B
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101051566
Reference: https://downloads.avaya.com/css/P8/documents/101051566
Question 30
Which two SVAR-ins are added automatically while assigning SVARs on Avaya Breeze™ Clusters in an Avaya Oceana® solution? (Choose two.)
  1. UCMService
  2. EventingConnector
  3. OceanaMonitorService
  4. AuthorizationService
  5. CallEventControl
Correct answer: BE
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101051566
Reference: https://downloads.avaya.com/css/P8/documents/101051566
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