Download Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam.7391x.SelfTestEngine.2018-10-04.47q.vcex

Vendor: Avaya
Exam Code: 7391x
Exam Name: Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam
Date: Oct 04, 2018
File Size: 27 KB
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Demo Questions

Question 1
Direct Agent calls are not getting counted correctly in Call Management System (CMS). 
What must be administered so that Direct Agent calls are measured properly? 
  1. ead-mia
  2. skill-level
  3. Class of Service (COS)
  4. Class of Restriction (COR)
Correct answer: D
Question 2
Which three Vector Directory Number (VDN) parameters are associated with the active VDN? (Choose two.)
  1. Class of Restriction (COR)
  2. Tenant Number (TN)
  3. Class of Services (COS)
  4. Measured
  5. VDN Skill
Correct answer: BE
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100180550
Reference: https://downloads.avaya.com/css/P8/documents/100180550
Question 3
Which three fields on the Vector Directory Number (VDN) from are only Call Center Elite feature related? (Choose three.)
  1. Best Service Routing (BSR) Application
  2. Skill Preferences (1st, 2nd, 3rd Skills)
  3. VDN Variables
  4. Attendant Vectoring
  5. Meet-me Conferencing
Correct answer: ACD
Question 4
Customers need to use the extensions 5004 for announcements in a vector but the vector will not save. 
To ensure that the resources are configured, what should be done first?
  1. Configure a dial plan with a 4-digit extension that begins with 5
  2. Configure a dial plan with a 4-digit feature access code
  3. Configure an announcement using the extension 5003
  4. Record an announcement
Correct answer: D
Question 5
Which two roles do vector DNs or VDNs play in a call center? (Choose two.)
  1. They interpret the skills an agent has
  2. They route calls by pointing to a vector 
  3. They ensure that agents can originate and terminate calls
  4. They define the call flow through the call center
  5. They pass parameters to the vector for processing
Correct answer: BE
Question 6
In the call center, to prevent the user from dialing a certain number on the telephone, which action needs to be taken?
  1. Create a class of service (COS) for the dialing features
  2. Create a class of restriction (COR) for calling privileges
  3. Create a class of restriction (COR) for the feature access code
  4. Create a class of service (COS) for a collection of feature access codes
Correct answer: C
Explanation:
Reference: http://www.iaug.org/p/fo/et/thread=13409
Reference: http://www.iaug.org/p/fo/et/thread=13409
Question 7
If an agent has the skills to handle one call:
  • Call 1, with priority 3 that is queued for 10 minutes with skill level 5 
  • Call 2, with priority 3 that is queued for 15 minutes with skill level 10 
  • Call 3, with priority 5 that is queued for 15 minutes with skill level 15 
  • Call 4, with priority 1 that is queued for 15 minutes with skill level 15 
Under the greatest need handling preference, which of the calls with the agent handle first under the greatest need handling preference?
  1. Call 4
  2. Call 2
  3. Call 1 
  4. Call 3
Correct answer: A
Question 8
Agents/supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform service observing. 
What is used to facilitate this ability?
  1. Dial Access Plans
  2. Feature Access Codes (FACs)
  3. Skill Assignment
  4. Business Advocate (BA)
Correct answer: C
Question 9
Which two statements describe steps needed to perform the Application Enablement Service (AES) configuration with Avaya Aura® Call Center Elite and Call 
Center Elite Multichannel? (Choose two.) 
  1. Restart the Multichannel server when the AES is configured
  2. Enable the AES Server node name on the Elite Multichannel server
  3. Configure the CTI User in AES 
  4. Configure the CTI link in AES
Correct answer: BD
Question 10
A customer is planning to use the Application Enablement Server (AES) so they receive an enhanced set of application programming interfaces that improves the functionality of the Avaya Communication services. 
Which statement describes additional benefits the customer can receive by using AES?
  1. AES is an optional component of Elite Multichannel
  2. AES consolidates multiple CTI servers onto a single platform
  3. AES communicates directly with the Multichannel Desktop
  4. AES allows the XML server to manage the databases
Correct answer: B
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