Download Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam.7391x.PracticeTest.2018-04-13.38q.vcex

Vendor: Avaya
Exam Code: 7391x
Exam Name: Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam
Date: Apr 13, 2018
File Size: 22 KB
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Demo Questions

Question 1
A customer is planning to use the Application Enablement Server (AES) so they receive an enhanced set of application programming interfaces that improves the functionality of the Avaya Communication services. 
Which statement describes additional benefits the customer would receive by using AES?
  1. It is an optional component of Elite Multichannel
  2. It consolidates multiple CTI servers onto a single platform
  3. It communicates directly with the Multichannel Desktop
  4. It allows the XML server to manage the databases
Correct answer: B
Question 2
A customer has Elite Call Center package and wants Basic Call Management System (BCMS) for reports. 
Which statement is true about scenario?
  1. BCMS is only offered for customers with a Basic Call Center package
  2. BCMS generates Split Reports and not Skills Reports
  3. BCMS has all the functions Call Management System (CMS) supports but with less capacity
  4. BCMS does not support all Call Center Elite features
Correct answer: D
Question 3
Which type of virtual routing allows calls among call centers to achieve improved Automatic Call Distribution (ACD) load balance by comparing sites?
  1. Adjunct Routing
  2. Network Call Transfer
  3. Look-Ahead Interflow
  4. Network Call Redirection
Correct answer: C
Explanation:
Reference https://downloads.avaya.com/css/P8/documents/100081980 (page 28)
Reference https://downloads.avaya.com/css/P8/documents/100081980 (page 28)
Question 4
A call center has eight agents. All of the agents are fluent in English, but four can also speak French. 
To enable French speaking callers to talk to the appropriate agents, which Call Center Elite feature allows you to maximize the staffing resources?
  1. Expert Agent Distribution
  2. Call Redirection
  3. Communication Manager
  4. Multicast Routing
Correct answer: C
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101013907 (page 205)
Reference: https://downloads.avaya.com/css/P8/documents/101013907 (page 205)
Question 5
A customer with Avaya Aura® Call Center Elite and Call Center Elite Multichannel wants to integrate the Elite Multichannel Desktop with the Contact Database. 
What information will the customer need?
  1. access to the telephone using the voice plug-in
  2. access to the telephone using the telephony plug-in
  3. access to the email details including past messages using the email plug-in
  4. access to the customer information using the directory plug-in
Correct answer: D
Question 6
The Media Director communicates with multiple components in its role as the queuing engine of the Call Center Elite Multichannel suite. 
To receive multimedia work items, with which server does it communicate?
  1. Avaya Aura® Call Center Elite Multichannel Control Panel
  2. XML Server
  3. Media Store
  4. Avaya Aura® Call Center Elite Multichannel Desktop
Correct answer: D
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100175258
Reference: https://downloads.avaya.com/css/P8/documents/100175258
Question 7
Which scope is defined by the time of day variable?
  1. Global Scope Variable
  2. Local Scope Variable
  3. Persistent Scope Variable
  4. Collect Scope Variable
Correct answer: D
Question 8
Which statement about real-time reports is true?
  1. Telephony-based reports include Agent, Device, and Vector
  2. Queue reports can include information about voice and multimedia contacts
  3. Agent reports can include information about voice and multimedia contacts
  4. Queue reports can include information about telephony contacts only
Correct answer: C
Question 9
A customer with Avaya Aura® Call Center Elite Multichannel is ready to install and configure Elite Multichannel Reporting. 
Which step must be performed first?
  1. Configure Microsoft SQL reporting services
  2. Configure Media Director for reporting services
  3. Deploy Application Management services
  4. Create the ASContact database
Correct answer: A
Question 10
A customer with Avaya Aura® Call Center Elite Multichannel manages the tasks associated with scheduled reports through the reporting application. 
What is an alternative location for managing scheduled tasks?
  1. Elite Multichannel Control Panel
  2. Application Management Services
  3. Elite Multichannel Desktop
  4. Configuration Manager
Correct answer: A
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