Download Avaya Aura Communication Applications.7230X.Pass4Sure.2019-02-05.56q.vcex

Vendor: Avaya
Exam Code: 7230X
Exam Name: Avaya Aura Communication Applications
Date: Feb 05, 2019
File Size: 572 KB
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Demo Questions

Question 1
Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket. 
  1. Clearly stated the problem. 
  2. Detailed the findings. 
  3. Clarified the problem. 
When they receive the trouble ticket, what is the next step in the diagnostic methodology that Avaya Tier 3 support will perform?
  1. Identify a patch to fix the problem.
  2. Update the Knowledge Management database.
  3. Implement a solution.
  4. Determine the cause.
Correct answer: D
Question 2
Which statement about Avaya Tier 2/Business Partners is true?
  1. They immediately escalate to Tier 3 as issue is encountered.
  2. They describe the problem to Tier 3 in an escalation ticket and Tier 3 isolates and resolves the issue.
  3. They isolate issue, resolve issue then escalate to Tier 3 for corrective action.
  4. They isolate the issue, and if no root cause is found, escalate to Tier 3 to resolve the issue.
Correct answer: D
Question 3
Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base. 
Which 8D Methodology discipline covers this action?
  1. D8
  2. D7
  3. D6
  4. D5
Correct answer: C
Explanation:
Reference: http://www.brooks.com/my-brooks/suppliers/~/media/Files/Suppliers/Documents/5_Why_Root_Cause_Corrective_Actions.pdf
Reference: http://www.brooks.com/my-brooks/suppliers/~/media/Files/Suppliers/Documents/5_Why_Root_Cause_Corrective_Actions.pdf
Question 4
Which two statements describe the 8D Troubleshooting Methodology? (Choose two.)
  1. It is eight steps that guarantee a logical way to isolate an issue.
  2. It is eight steps that ensure a faster time to resolution.
  3. It is eight steps used to guarantee systems are operational after an implementation.
  4. It is eight steps that define how to escalate third-party integration issues.
  5. It is eight steps that guarantee a thorough analysis of a failure, containment actions, full resolution, and prevention for the future.
Correct answer: AE
Question 5
Under which condition is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier 3?
  1. when the customer issue is not service affecting
  2. when the Business Partner/Avaya Tier 2 have isolated issue and found a resolution
  3. when the issue for the customer is intermittent
  4. when the issue is a common one resolved through an upgrade
Correct answer: D
Question 6
After completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology, what is the next discipline to be completed?
  1. Discipline 5 – Implement a Work-around
  2. Discipline 5 – Implement Corrective Actions
  3. Discipline 5 – Choose Corrective Actions
  4. Discipline 5 – Prevent Recurrences
Correct answer: C
Explanation:
Reference: http://asq.org/learn-about-quality/eight-disciplines-8d/
Reference: http://asq.org/learn-about-quality/eight-disciplines-8d/
Question 7
In the 8D Troubleshooting Methodology, which two steps does Discipline 3, Contain Interim Actions, involve? (Choose two.)
  1. Try actions that bypass the issue, like creating a work-around for temporary restoral of service.
  2. Capture potential triggers.
  3. Evaluate systems and components.
  4. Develop immediate controlled actions to isolate the problem.
  5. Develop a hypothesis based on the outcome of the various controlled actions and the system’s reactions.
Correct answer: CD
Explanation:
Reference: http://asq.org/learn-about-quality/eight-disciplines-8d/
Reference: http://asq.org/learn-about-quality/eight-disciplines-8d/
Question 8
A customer reports that remote worker users cannot see their feature buttons. Their Avaya Session Border Controller for Enterprise (SBCE) was recently damaged and replaced due to a lightning strike. After doing some troubleshooting, support was able to see that PPM was misconfigured in the SBCE. 
Which tool was used, and which symptoms were visible that pointed to this issue?
  1. List trace; PPM requests were going to Avaya Aura® Session Manager instead of the PPM server
  2. traceSM; SIP requests were going to Avaya Aura® Session Manager instead of SBCE
  3. traceHTTP; all HTTP requests were going to SBCE instead of Avaya Aura® Communication Manager
  4. traceSBC with PPM debugging enabled; PPM requests were seen to be going to the Utility Server instead of Session Manager
Correct answer: A
Question 9
Callers hear a fast busy when they dial into Avaya Aura® Messaging (AAM) to retrieve their voicemail messages. After troubleshooting you discover that someone has left trunks in busy-out state on AAM. 
How would you restore the trunks to in-service status?
  1. Using AAM web GUI access Administration > Messaging > Diagnostics > Network Connection, and then click on the Release All Trunks button.
  2. SSH to AAM, and execute the release trunks all command.
  3. SSH to AAM, and execute the release trunk command.
  4. Using AAM web GUI access Administration > Messaging > Telephony Diagnostics > Release, type ‘all’ in the Equipment Number field, and then click on the Release button.
Correct answer: D
Question 10
A customer reports that their Avaya Aura® Communication Manager (CM) enabled SIP telephones (AST) can only see the effect of their telephone being Call Forwarded after they log off and log on again. Also stopping the call forward feature does not show until their endpoint is logged off and logged on again. 
What is the cause of the problem?
  1. A coverage path has not been setup.
  2. The Call Forwarding feature has not been assigned to a button.
  3. Data Privacy is enabled in the station’s Class of Service.
  4. An entry is missing in the private-numbering System Administration Terminal (SAT) form.
Correct answer: C
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