Download Avaya Aura Contact Center Multimedia Implementation.VCEPlus.6211.2021-11-04.1e.60q.vcex


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Exam Avaya Aura Contact Center Multimedia Implementation
Number 6211
File Name Avaya Aura Contact Center Multimedia Implementation.VCEPlus.6211.2021-11-04.1e.60q.vcex
Size 6.34 Mb
Posted November 04, 2021
Downloads 2



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Demo Questions

Question 1
Where are all agents used in the Avaya Aura® Contact Center POM integration administered?

  • A: Avaya IQ
  • B: Avaya Aura® Experience Portal
  • C: Avaya Proactive Outreach Manager
  • D: Contact Center Manager Administration



Question 2
Where is the administration of outbound campaigns and management of dialinglists performed?

  • A: Contact Center Multimedia Server
  • B: Avaya Aura® Contact Center 
  • C: Avaya Proactive Outreach Manager
  • D: Avaya Aura® Media Server



Question 3
Which template would you assign to an Inbound skillset so it can be monitored by thePOMBlending Service?

  • A: POM Template
  • B: Blending Template
  • C: Agent Template
  • D: Skillset Template



Question 4
Which Avaya Aura® Contact Center component expands the contact center to manage internet-based contacts such as email and Webcommunications?  
 

  • A: Contact Center Manager Server (CCMS)
  • B: Avaya Agent Desktop (AAD)
  • C: Contact Center Multimedia (CCMM)
  • D: Contact Center Manager Administration (CCMA)



Question 5
What is defined for Agent Blending skillsets to decide when agents transition from Outbound to Inbound and when agents are returned to Outbound activities?

  • A: Route Point
  • B: Call Presentation Class
  • C: Script
  • D: Thresholds



Question 6
You have installed the Avaya Aura® Contact Center software and you are now preparing to test the software connections. 
What are two functions of the Reference Client?(Choose two.)

  • A: Testing CTI connections 
  • B: Making phone calls
  • C: Testing SIP connections
  • D: Transferring phone calls



Question 7
The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database. 
Which file types are used to export resource configuration data from the Windows network fordata analysis?

  • A: Single standard XML file or flattened XML file
  • B: Single standard HTML file or flattened HTML file
  • C: Single standard CSV file or flattened CSV file
  • D: Single standard XSD file or flattened XSD file



Question 8
Which Avaya Aura® Contact Center component is the application agents used to handle voice and non-voice contacts?

  • A: Contact Center Multimedia (CCMM)
  • B: Avaya Agent Desktop (AAD)
  • C: Contact Center Manager Server (CCMS)
  • D: Contact Center Manager Administration (CCMA)



Question 9
Which Communication Control Toolkit server software component is used to import bulk resources from the Windows server into theCCT database?

  • A: CCT Console
  • B: CCT Trace Control
  • C: CCT Reference Client
  • D: CCT API



Question 10
A customer wants to implement a Voice and Multimedia Contact Center. In addition to the Avaya Aura® Contact Center (AACC) server, which two functional server types can be integrated into the Voice and Multimedia Contact Center architecture? (Choose two.)

  • A: Terminal server
  • B: Corporate Web server
  • C: Corporate Email server
  • D: FTP server








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