Download Avaya Aura Contact Center Multimedia Implementation.6211.VCEplus.2021-11-04.60q.vcex

Vendor: Avaya
Exam Code: 6211
Exam Name: Avaya Aura Contact Center Multimedia Implementation
Date: Nov 04, 2021
File Size: 6 MB
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Demo Questions

Question 1
Where are all agents used in the Avaya Aura® Contact Center POM integration administered?
  1. Avaya IQ
  2. Avaya Aura® Experience Portal
  3. Avaya Proactive Outreach Manager
  4. Contact Center Manager Administration
Correct answer: C
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101058499     
Reference: 
https://downloads.avaya.com/css/P8/documents/101058499 
    
Question 2
Where is the administration of outbound campaigns and management of dialinglists performed?
  1. Contact Center Multimedia Server
  2. Avaya Aura® Contact Center 
  3. Avaya Proactive Outreach Manager
  4. Avaya Aura® Media Server
Correct answer: B
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100172957
Reference: 
https://downloads.avaya.com/css/P8/documents/100172957
Question 3
Which template would you assign to an Inbound skillset so it can be monitored by thePOMBlending Service?
  1. POM Template
  2. Blending Template
  3. Agent Template
  4. Skillset Template
Correct answer: D
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101017355 (27)
Reference: 
https://downloads.avaya.com/css/P8/documents/101017355 (27)
Question 4
Which Avaya Aura® Contact Center component expands the contact center to manage internet-based contacts such as email and Webcommunications?  
 
  1. Contact Center Manager Server (CCMS)
  2. Avaya Agent Desktop (AAD)
  3. Contact Center Multimedia (CCMM)
  4. Contact Center Manager Administration (CCMA)
Correct answer: C
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101059089 (36)    
Reference: https://downloads.avaya.com/css/P8/documents/101059089 (36) 
   
Question 5
What is defined for Agent Blending skillsets to decide when agents transition from Outbound to Inbound and when agents are returned to Outbound activities?
  1. Route Point
  2. Call Presentation Class
  3. Script
  4. Thresholds
Correct answer: B
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101017355 (35)    
Reference: 
https://downloads.avaya.com/css/P8/documents/101017355 (35) 
   
Question 6
You have installed the Avaya Aura® Contact Center software and you are now preparing to test the software connections. 
What are two functions of the Reference Client?(Choose two.)
  1. Testing CTI connections 
  2. Making phone calls
  3. Testing SIP connections
  4. Transferring phone calls
Correct answer: BD
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100093298     
Reference: 
https://downloads.avaya.com/css/P8/documents/100093298 
    
Question 7
The Data Import and Export tool is used to import bulk resources from the Windows network into the CCT database. 
Which file types are used to export resource configuration data from the Windows network fordata analysis?
  1. Single standard XML file or flattened XML file
  2. Single standard HTML file or flattened HTML file
  3. Single standard CSV file or flattened CSV file
  4. Single standard XSD file or flattened XSD file
Correct answer: A
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101017434 (200)     
Reference: 
https://downloads.avaya.com/css/P8/documents/101017434 (200) 
    
Question 8
Which Avaya Aura® Contact Center component is the application agents used to handle voice and non-voice contacts?
  1. Contact Center Multimedia (CCMM)
  2. Avaya Agent Desktop (AAD)
  3. Contact Center Manager Server (CCMS)
  4. Contact Center Manager Administration (CCMA)
Correct answer: C
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101059089 (69)     
Reference: 
https://downloads.avaya.com/css/P8/documents/101059089 (69) 
    
Question 9
Which Communication Control Toolkit server software component is used to import bulk resources from the Windows server into theCCT database?
  1. CCT Console
  2. CCT Trace Control
  3. CCT Reference Client
  4. CCT API
Correct answer: A
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/101017434
Reference: 
https://downloads.avaya.com/css/P8/documents/101017434
Question 10
A customer wants to implement a Voice and Multimedia Contact Center. In addition to the Avaya Aura® Contact Center (AACC) server, which two functional server types can be integrated into the Voice and Multimedia Contact Center architecture? (Choose two.)
  1. Terminal server
  2. Corporate Web server
  3. Corporate Email server
  4. FTP server
Correct answer: BD
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100167782
Reference: 
https://downloads.avaya.com/css/P8/documents/100167782
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