Download Avaya Aura Contact Center Implementation Exam.6210.CertDumps.2018-06-11.40q.vcex

Vendor: Avaya
Exam Code: 6210
Exam Name: Avaya Aura Contact Center Implementation Exam
Date: Jun 11, 2018
File Size: 26 KB

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Demo Questions

Question 1
After the Avaya Aura® Media Server High Availability (HA) pair is formed, several Element Manager pages display new features that reflect the new paired High Availability state/status. 
In the primary AAMS Element Manager navigation pane, which three features do you need to status? (Choose three.)
  1. Ensure one Element Role is listed for both the Primary and Backup server.
  2. Ensure one Element Role is listed for both the Active and Standby server.
  3. Ensure only two nodes are listed.
  4. Ensure no alarms are listed in the Alarm Description column.
Correct answer: ABC
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100172577 (410)
Reference: https://downloads.avaya.com/css/P8/documents/100172577 (410)
Question 2
On which servers is the Enable Switchover function available when configuring Avaya Aura® Contact Center (AACC) High Availability (HA)?
  1. Primary Server
  2. Primary and Backup Servers
  3. Active and Standby Servers
  4. Active Server
Correct answer: D
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100172577 (592)
Reference: https://downloads.avaya.com/css/P8/documents/100172577 (592)
Question 3
In a Mission Critical AACC High Availability (HA) campus solution, there are two types of switchovers, managed and unmanaged. A managed switchover is one initiated by the administrator or caused by a failure of a monitored Contact Center Manager Server (CCMS) or Communication Control Toolkit (CCT) component. An unmanaged switchover results from a hardware, network, database or power failure. 
Which three conditions must be satisfied before a switch over can occur? (Choose three.)
  1. The active server database and standby server database are synchronized, and the standby server database is shadowing the active server database.
  2. On the active server, all critical CCMS and CCT services are monitored and running.
  3. The active and standby servers are in a running state.
  4. The active and standby servers have switchover enabled.
Correct answer: BCD
Question 4
When setting up scheduled backups to a network location, which two steps are required? (Choose two.)
  1. Create a shared directory on a networked logical drive to store the database backup.
  2. Shutdown the Avaya Aura® Contact Center (AACC) server.
  3. Navigate to Windows > Apps > Database Maintenance utility > Scheduled Backup
  4. Navigate to CCMA > Launchpad > Contact Center Management > Scheduled Backup
Correct answer: AC
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100141967 (17)
Reference: https://downloads.avaya.com/css/P8/documents/100141967 (17)
Question 5
You are deploying Avaya Agent Desktop (AAD) for the first time in a SIP-enabled contact center. 
Which configuration step should be performed in Contact Center Management Administration (CCMA) for agents to use AAD?
  1. Assign an AAD login ID and password to each agent.
  2. Enable Agent Desktop integration in each agent’s Call Presentation Class.
  3. Associate a domain user account with each agent.
  4. Acquire each agent’s telephone.
Correct answer: C
Question 6
Which features should be enabled in the Windows Server operating system before you install Avaya Aura® Contact Center?
  1. IIS and XPS Viewer to view reports on the server.
  2. Storage Manager for SAN’s for managing the remote backups and IIS
  3. TFTP Client to Backup of the CCMA configuration files to remote TFTP Server and XPS Viewer to view reports on the server.
  4. Remote Desktop Connection and Windows Server Backup for running CCMA Server backups.
Correct answer: D
Question 7
While configuring an agent in Contact Center Manager Administration (CCMA), what does associating the domain user account provide the user?
  1. The ability to use Hot Desking feature.
  2. The ability to access files on their network.
  3. The ability to map the user to a Windows account.
  4. The ability to provide voice, e-mail and chat functionality to a single application.
Correct answer: D
Question 8
You are installing Avaya Agent Desktop (AAD) on an agent PC. 
Which three Microsoft software components must be installed? (Choose three.)
  1. Microsoft Visual C++ 2005 SP1 Redistributable Package (x86)
  2. Microsoft WinPcap
  3. Microsoft .NET Framework 4.5.2
  4. Microsoft Internet Explorer 10.0 (32-bit) or 11.0 (32-bit)
Correct answer: ACD
Question 9
You are preparing to install the Agent Desktop Displays (ADD) tool on agent client computers supplied by the customer, and you need to verify that the computers meet the minimum required specifications. 
What is the minimum required amount of RAM needed for the client computers?
  1. 8 GB
  2. 4 GB
  3. 1 GB
  4. 2 GB
Correct answer: D
Question 10
In a customer’s Local Area Network, some segments in the network do not allow multicast for transmitting data. 
When configuring the Contact Center Manager Administration (CCMA) using the RTR (Real-Time Reporting) Registry Settings, how can network bandwidth usage be limited?
  1. In the Minimum Unicast Sessions box, type the minimum number of simultaneous unicast sessions that the server is directed to allow.
  2. In the Maximum Unicast Sessions box, type the maximum number of simultaneous unicast sessions that the server is directed to allow.
  3. In the Output Rate box, type the minimum number of simultaneous outputs that the server is directed to allow.
  4. In the Output Rate box, type the maximum number of simultaneous outputs that the server is directed to allow.
Correct answer: B
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100122321 (146)
Reference: https://downloads.avaya.com/css/P8/documents/100122321 (146)
Question 11
After the Avaya Aura® Media Server High Availability (HA) pair is formed, several Element Manager pages display new features that reflect the new paired High Availability state/status. 
In the primary AAMS Element Manager navigation pane, which three features do you need to status? (Choose three.)
  1. Ensure one Element Role is listed for both the Primary and Backup server.
  2. Ensure one Element Role is listed for both the Active and Standby server.
  3. Ensure only two nodes are listed.
  4. Ensure no alarms are listed in the Alarm Description column.
Correct answer: ABC
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100172577 (410)
Reference: https://downloads.avaya.com/css/P8/documents/100172577 (410)
Question 12
On which servers is the Enable Switchover function available when configuring Avaya Aura® Contact Center (AACC) High Availability (HA)?
  1. Primary Server
  2. Primary and Backup Servers
  3. Active and Standby Servers
  4. Active Server
Correct answer: D
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100172577 (592)
Reference: https://downloads.avaya.com/css/P8/documents/100172577 (592)
Question 13
In a Mission Critical AACC High Availability (HA) campus solution, there are two types of switchovers, managed and unmanaged. A managed switchover is one initiated by the administrator or caused by a failure of a monitored Contact Center Manager Server (CCMS) or Communication Control Toolkit (CCT) component. An unmanaged switchover results from a hardware, network, database or power failure. 
Which three conditions must be satisfied before a switch over can occur? (Choose three.)
  1. The active server database and standby server database are synchronized, and the standby server database is shadowing the active server database.
  2. On the active server, all critical CCMS and CCT services are monitored and running.
  3. The active and standby servers are in a running state.
  4. The active and standby servers have switchover enabled.
Correct answer: BCD
Question 14
When setting up scheduled backups to a network location, which two steps are required? (Choose two.)
  1. Create a shared directory on a networked logical drive to store the database backup.
  2. Shutdown the Avaya Aura® Contact Center (AACC) server.
  3. Navigate to Windows > Apps > Database Maintenance utility > Scheduled Backup
  4. Navigate to CCMA > Launchpad > Contact Center Management > Scheduled Backup
Correct answer: AC
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100141967 (17)
Reference: https://downloads.avaya.com/css/P8/documents/100141967 (17)
Question 15
You are deploying Avaya Agent Desktop (AAD) for the first time in a SIP-enabled contact center. 
Which configuration step should be performed in Contact Center Management Administration (CCMA) for agents to use AAD?
  1. Assign an AAD login ID and password to each agent.
  2. Enable Agent Desktop integration in each agent’s Call Presentation Class.
  3. Associate a domain user account with each agent.
  4. Acquire each agent’s telephone.
Correct answer: C
Question 16
Which features should be enabled in the Windows Server operating system before you install Avaya Aura® Contact Center?
  1. IIS and XPS Viewer to view reports on the server.
  2. Storage Manager for SAN’s for managing the remote backups and IIS
  3. TFTP Client to Backup of the CCMA configuration files to remote TFTP Server and XPS Viewer to view reports on the server.
  4. Remote Desktop Connection and Windows Server Backup for running CCMA Server backups.
Correct answer: D
Question 17
While configuring an agent in Contact Center Manager Administration (CCMA), what does associating the domain user account provide the user?
  1. The ability to use Hot Desking feature.
  2. The ability to access files on their network.
  3. The ability to map the user to a Windows account.
  4. The ability to provide voice, e-mail and chat functionality to a single application.
Correct answer: D
Question 18
You are installing Avaya Agent Desktop (AAD) on an agent PC. 
Which three Microsoft software components must be installed? (Choose three.)
  1. Microsoft Visual C++ 2005 SP1 Redistributable Package (x86)
  2. Microsoft WinPcap
  3. Microsoft .NET Framework 4.5.2
  4. Microsoft Internet Explorer 10.0 (32-bit) or 11.0 (32-bit)
Correct answer: ACD
Question 19
You are preparing to install the Agent Desktop Displays (ADD) tool on agent client computers supplied by the customer, and you need to verify that the computers meet the minimum required specifications. 
What is the minimum required amount of RAM needed for the client computers?
  1. 8 GB
  2. 4 GB
  3. 1 GB
  4. 2 GB
Correct answer: D
Question 20
In a customer’s Local Area Network, some segments in the network do not allow multicast for transmitting data. 
When configuring the Contact Center Manager Administration (CCMA) using the RTR (Real-Time Reporting) Registry Settings, how can network bandwidth usage be limited?
  1. In the Minimum Unicast Sessions box, type the minimum number of simultaneous unicast sessions that the server is directed to allow.
  2. In the Maximum Unicast Sessions box, type the maximum number of simultaneous unicast sessions that the server is directed to allow.
  3. In the Output Rate box, type the minimum number of simultaneous outputs that the server is directed to allow.
  4. In the Output Rate box, type the maximum number of simultaneous outputs that the server is directed to allow.
Correct answer: B
Explanation:
Reference: https://downloads.avaya.com/css/P8/documents/100122321 (146)
Reference: https://downloads.avaya.com/css/P8/documents/100122321 (146)
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