Download Avaya Aura Contact Center Administration.VCEPlus.3312.2021-11-04.1e.65q.vcex


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Exam Avaya Aura Contact Center Administration
Number 3312
File Name Avaya Aura Contact Center Administration.VCEPlus.3312.2021-11-04.1e.65q.vcex
Size 2.63 Mb
Posted November 04, 2021
Downloads 1



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Demo Questions

Question 1
From which area of the Avaya Agent Desktop can you copy the Customer CLID?

  • A: Customer Basic Tab
  • B: Customer Intrinsics Tab
  • C: Customer Detail Tab
  • D: Customer Contact Tab



Question 2
A customer using CTI to provide screen pops to the agent requires a four second delay inserted before a call is presented to the agent's telephone. 
Which Call Presentation Class option would be used toaccomplish this task?

  • A: Put DN on hold to answer call
  • B: Return to Queue
  • C: Call Force Delay
  • D: After Call Break for N seconds  



Question 3
A customer with Avaya [email protected] Contact Center (AACC) has five calls waiting in queue for the Customer Service Skillset. An agent becomes available to answer the calls. 
Which call will be presentedto the agent?

  • A: the call with the highest priority in the script
  • B: the call that has been in queue the longest
  • C: the call that has been in the system the longest
  • D: the call for which the agent has the highest priority



Question 4
You just installed a new Avaya Aura Contact Center (AACC) installation and you need to configure it to communicate to the Avaya Aura Media Server (AAMS). 
Which configuration options do you need to configure toaccomplish this?  
 

  • A: CDNs (Route Points) and Skillsets
  • B: Routes and Contact Types
  • C: Media Servers and Media Services and Routes
  • D: Media Servers and Routes



Question 5
A supervisor with Administrator user privileges wants to be able to manage voice prompts and music on the Avaya [email protected] Media Server (AAMS). 
Through which Launchpad item can this be accomplished?

  • A: Call Recording and Quality Monitoring
  • B: Access and Partition Management
  • C: Prompt Management
  • D: Configuration



Question 6
A customer with Avaya [email protected] Contact Center (AACC) would like to use the Configuration Tool spreadsheet to add resources to the Contact Center. 
Which three tasks can be configured using this tool?(Choose three.)

  • A: assignments
  • B: skillsets
  • C: script variables
  • D: threshold classes  
  • E: presentation classes



Question 7
A supervisor with Avaya Aura Contact Center (AACC) would like to create a custom Application Display. The data fields available fall into three categories: cumulative, fixed, and instantaneous. What is an example of afixed data field?

  • A: Application Name
  • B: Average Answered Delay
  • C: Calls Waiting
  • D: Service Level Threshold



Question 8
When agents finish with a call, and if there are calls waiting, the next call rings immediately on the agent's telephone set. The supervisor would like the agents to have 30 seconds before the next call is presented to the agent. Which call presentation class option is needed to accomplish this requirement?

  • A: Presentation Option: Put DN on hold to answer call
  • B: Presentation Option: Return to Queue
  • C: Presentation Option: Call Force
  • D: Presentation Option: After Call Break for N seconds:



Question 9
A customer with Avaya Aura Contact Center (AACC) has opened the Skillset View in the Contact Center Management component. Which task can be performedfrom this view?

  • A: Delete a supervisor.
  • B: Create a new skillset.
  • C: Add a skillset to a script.
  • D: Schedule an Agent to Skillset assignment.



Question 10
You are building a new call flow that will use hold music, that is stored on the Avaya Aura Media Server (AAMS), while calls are waiting in queue. You created your music folder on AAMS and uploaded the music files to the music folder in the AAMS server successfully. 
What needs to be done in the Contact Center Manager Administration (CCMA) server to allow the music to be used in the new call flow?

  • A: Create a route with the name of the music content group on AAMS.
  • B: Create a new music skillset.
  • C: Create a new music Call Presentation Class.
  • D: Create a new music Control Directory Number (CDN).








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