Download Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance.3308.ActualTests.2018-10-27.39q.vcex

Vendor: Avaya
Exam Code: 3308
Exam Name: Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance
Date: Oct 27, 2018
File Size: 24 KB

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Demo Questions

Question 1
To check the CPU utilization of the Avaya Contact Recorder (ACR) server, which two items could you use? (Choose two.) 
  1. the Windows 2008 Resource Monitor
  2. the Linux top command
  3. the CPU utilization page in the ACR web client
  4. the Linux var logs
Correct answer: AD
Question 2
A customer cannot connect to the Avaya Contact Recorder (ACR) server web client. 
Which log should you check?
  1. the Tomcat Logs
  2. the Catalina logs
  3. the usage report logs
  4. the var logs
Correct answer: D
Question 3
The technician has just restarted the WFO_Production_Domain Production Server service on the Application server, and is now having problems logging into the web portal. 
What should be checked first?
  1. that the security settings on Internet Explorer allows access to multiple servers
  2. that the network connectivity to the server is active
  3. that the beasvcX64.exe process has run up to about 1.44 GB of memory usage
  4. that there is no connection via wifi
Correct answer: B
Question 4
You cannot find a contact under interactions that was recently recorded. You have confirmed the recording exists on the Avaya Contact Recorder (ACR). 
What is causing this problem?
  1. Your search parameters are too wide.
  2. Your search parameters are include other agents as well.
  3. You have to wait for at least an hour before doing the search.
  4. You have not selected the Near Real-Time contact search option.
Correct answer: A
Question 5
Using a local computer, the technician is trying to launch the Quality Monitoring (QM) page from the Interactions dropdown in Enterprise Manager. The web page displays an error message requiring you to contact the administrator. 
Which desktop application was not installed?
  1. PlaybackInstallation 
  2. FormDesignerInstallation
  3. FormDesignerStandAloneInstallation
  4. Screen_Capture_Agent
Correct answer: C
Question 6
If an Avaya Contact Recorder (ACR) stops recording, which three should be checked? (Choose three.)
  1. the Recorder Status pages
  2. the MSSQL Server status
  3. the ACR service status
  4. the BDR service status
  5. the Alarms
Correct answer: BCE
Question 7
Prior to starting to delete the calls from the calls partition, by default what is the free space that the diskmanager will attempt to keep free on the calls partition?
  1. 1 MB
  2. 1 GB
  3. 100 MB
  4. 500 MB
Correct answer: D
Question 8
Which three Avaya WFO/Framework maintenance tasks should be completed on a daily or weekly basis? (Choose three.)
  1. Confirm services are running.
  2. Check active alarms.
  3. Check data fragmentation.
  4. Perform database backups.
  5. Consider loading trends.
Correct answer: ACD
Question 9
You have the following servers. 
  1. Avaya Contact Recorder Master 
  2. Avaya Contact Recorder Standby 
  3. Avaya Contact Recorder Slave 
  4. Centralize Search and Reply server 
What is the correct order for upgrading the Avaya Contact Recorder (ACR) servers? 
  1. 1, 3, 2, 4
  2. 2, 1, 3, 4
  3. 3, 1, 2, 4
  4. 4, 1, 3, 2 
Correct answer: A
Question 10
Which three types of reports are included with Quality Monitoring (QM)? (Choose three.)
  1. usage reports
  2. activity reports
  3. calibration reports
  4. historical reports
  5. screen reports
Correct answer: BCE

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