Download Manager of Quality-Organizational Excellence Certification.CMQ-OE.PracticeTest.2019-02-08.94q.vcex

Vendor: ASQ
Exam Code: CMQ-OE
Exam Name: Manager of Quality/Organizational Excellence Certification
Date: Feb 08, 2019
File Size: 71 KB
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Demo Questions

Question 1
Strategic planning may include all but which of the following?
  1. A SWOT analysis
  2. Hoshin planning and deployment
  3. A seven-step problem-solving technique
  4. Scenario planning
Correct answer: C
Question 2
During the development of company strategy, input should be sought from:
  1. Advertising agencies.
  2. Competitors.
  3. Stakeholders.
  4. Public relations advisers.
Correct answer: C
Question 3
To establish the direction an organization’s first strategic planning initiative should take, the organization should first create:
  1. A mission statement.
  2. Organizational objectives.
  3. A vision statement.
  4. Action plans.
Correct answer: C
Question 4
An organization’s environmental scanning process has uncovered the following: 
  • They have an underutilized core competency. 
  • Their research and development capability is well recognized. 
  • Retention of their best performers is a problem. 
  • A new technology from another country can be employed in developing a whole new product family. 
What technique/tool was most likely used to categorize and analyze these and other similar data?
  1. Priorities matrix
  2. Process map
  3. Quality function deployment
  4. SWOT analysis
Correct answer: D
Question 5
The role of the quality function in supporting strategic plans could include all but which of the following?
  1. Institute and enforce a quality policy across all organizational functions.
  2. Lead the implementation of an ISO 9001 QMS, as identified in the strategic plan.
  3. Advise other functions in the setting of quality objectives that are linked to the organization’s strategic plan.
  4. Facilitate the deployment of the voice of the customer throughout the organization.
Correct answer: A
Question 6
In preparation for strategic planning, organizations should look closely at their industry to determine:
I. The amount of excess capacity.
II. Which competitors might join forces and become a greater threat.
III. How employees perceive competitor advertisements.
IV. What changes in regulatory requirements are likely to occur.
  1. I and II
  2. II and III
  3. I, II, and IV
  4. I, II, III, and IV
Correct answer: C
Question 7
Scenario planning is used for:
  1. Deciding which continuous improvement project recommendations to implement first.
  2. Determining which method of financial analysis to use.
  3. Envisioning several alternative strategic viewpoints.
  4. Analyzing the results of a SWOT analysis.
Correct answer: C
Question 8
The preferred technique/tool used to determine the strategies of organizations serving the same market as your own organization is:
  1. Competitive analysis.
  2. Benchmarking.
  3. Industry trade association data research.
  4. Survey of competitor ’s customers.
Correct answer: A
Question 9
A stakeholder analysis would:
  1. Determine the appropriate dividend amount to be distributed to shareholders.
  2. Assess the feasibility of a partnership with a key supplier.
  3. Provide the basis to recommend the best strategy for dealing with pressure from a competitor.
  4. Delineate the outputs and outcomes needed by customers and regulatory agencies affecting the business.
Correct answer: D
Question 10
Future technology advancements can affect:
I. The services the organization provides.
II. The speed of communications and the response time expected.
III. The mass obsolescence of major existing products and processes.
IV. The increased human competence required to design processes that effectively utilize the advanced technology available.
  1. I, II, and IV only
  2. II only
  3. I and IV only
  4. I, II, III, and IV
Correct answer: D
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